Beyond Philosophy

DECEMBER 14, 2017

I have been a global Customer Experience consultant for fifteen years, since before Customer Experience was even a thing. Improve your CX by signing up now for our new Podcast series ‘The Intuitive Customer’ starting January 4th and get our free ebook. If you do, I am sorry to be the one to inform you that you are wrong.

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Beyond Philosophy

DECEMBER 20, 2017

Sign up to receive my free ebook and enter the competition to get FREE training! Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Starting January 4th 2018, we will be sharing our ideas on how to improve your CX.

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Beyond Philosophy

DECEMBER 11, 2017

Sign up now for our new Podcast series ‘The Intuitive Customer’ starting January 4th and get our free ebook. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Try our contest to win our on demand training!

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Consulting Consulting Sales Customer Experience 378

Beyond Philosophy

JULY 25, 2016

When our consultants visit our clients’ locations as though they were a customer, smell is often one of the first things they notice. Find out how some other organizations successfully improved their Customer Experience in our latest ebook Unlocking the Hidden Customer Experience. Share your experiences in the comments section below.

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Journey mapping Consulting Consulting Customer Experience 302

ShepHyken

SEPTEMBER 30, 2019

The Customer Experience Guide for Today’s Contact Center by CH Consulting Group. (CH CH Consulting Group) CH Consulting Group is proud to present you with our first-ever eBook: The Customer Experience Guide for Today’s Contact Center.

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Customer Service Customer retention Metrics Consulting 47

Beyond Philosophy

JANUARY 26, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.

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Beyond Philosophy

JUNE 13, 2019

My new ebook, Happy Employees Make Happy Customers , explores this concept in great detail. In our global Customer Experience consultancy, we start with some of the tools and techniques we use with Customer Experience but apply them to employees. As Customer Experience consultants, we believe in servant leadership.

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Beyond Philosophy

MAY 12, 2016

As Customer Experience consultants, we look closely at how our client’s customers feel when they enter an experience. We were doing a Customer Mirror, a service where our consultants walk the experience as if we were a customer to reveal the different moments that exist in a current Customer Experience. How Biased Are Your Customers.

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Consulting Consulting Call Center Customer emotions 281

Beyond Philosophy

JULY 18, 2016

In our customer experience consultancy, we have learned that emotions drive much of a customer’s behavior. Find out about other successful Customer Experiences in our ebook: Unlocking the Hidden Customer Experience. When was the last time a business did something that really touched your heart? LinkedIn followers can buy for $4.99

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Personalization Customer emotions Advertising Consulting 284

Beyond Philosophy

MAY 23, 2016

I have both worked for and consulted with Telecom companies for over 20 years. As Customer Experience consultants, we see this kind of behavior all the time, in many different industries. Read positive accounts of how companies improved their Customer Experience in our latest ebook: Unlocking the Hidden Experience.

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Customer centricity Consulting Consulting Customer Experience 280

Beyond Philosophy

AUGUST 22, 2016

But as a customer experience consultant, I recognize that artificial intelligence has its limits. Find out more about other successful Customer Experiences in our ebook: Unlocking the Hidden Customer Experience. Will artificial intelligence revolutionize your shopping, or is it just another gimmick? LinkedIn followers can buy for $4.99

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Beyond Philosophy

MARCH 28, 2016

My eBook examines these concepts and shares real-world examples of these principles in action. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. And it shows what happens when these principles are ignored, too. We all make mistakes.

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Beyond Philosophy

DECEMBER 23, 2014

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.

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Customer emotions Customer centricity Customer retention Consulting 246

Beyond Philosophy

JUNE 8, 2016

In our Customer Experience Consultancy, we find that establishing the CES requires collaboration and workshopping by a cross-functional team throughout your organization. Find out more about other companies that improved their Customer Experience in our latest ebook: Unlocking the Hidden Experience. . It defines the goal.

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Consulting Consulting Customer Experience Personalization 283

Beyond Philosophy

MAY 18, 2016

In our customer experience consultancy, we’ve found the customer experience management is one of the best ways to build customer loyalty. To find out more about improving your Customer Experience and Customers’ emotions read our latest ebook: Unlocking the Hidden Experience. How would you improve the experience?

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Consulting Consulting Sales Customer Experience 283

Beyond Philosophy

JUNE 6, 2016

As a customer experience consultant, I’ve seen more and more businesses expecting tips for performing ordinary services. Find out more on how you can improve your Customer Experience and ultimately your sales in our latest ebook Unlocking The Hidden Customer Experience. . How do you feel about tipping? The post Bewildered?

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Beyond Philosophy

JULY 20, 2016

Find out about successful Customer Experiences in our ebook: Unlocking the Hidden Customer Experience. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Let’s talk about it in the comments section below. with promo code: Hidden50.

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Beyond Philosophy

JANUARY 8, 2018

Sign up to our new podcast, The Intuitive Customer , and get a FREE ebook! Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. To sign up click here.

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Beyond Philosophy

MAY 9, 2016

These are all unconscious emotional decisions that we make about usefulness and value and that we pick up as Customer Experience consultants. Find out more on how you can improve your Customer Experience and ultimately your sales in our latest ebook Unlocking The Hidden Customer Experience.

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Sales Journey mapping Customer emotions Consulting 279

Beyond Philosophy

MAY 16, 2016

I am no different; I thought when I started the world’s first Customer Experience consultancy it would make me happy! To find out more about your Employee and Customers’ emotions and improve your Customer Experience read our latest ebook: Unlocking the Hidden Experience. I’d love to hear your opinion in the comments below.

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CX Global Media

OCTOBER 10, 2018

Now an independent consultant, she is a popular speaker at industry conferences and continues to write for many industry publications. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development.

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Beyond Philosophy

JUNE 15, 2016

As a customer experience consultant, I see customer experience at the heart of all of these virtual reality efforts. Find out more about providing an excellent Customer Experience in our latest ebook Unlocking the Hidden Customer Experience. eBay is trying to make the experience easy and personalized. with promo code Hidden50.

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Beyond Philosophy

DECEMBER 25, 2017

Sign up to our new podcast, The Intuitive Customer , and get a FREE eBook! Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. We appreciate what you bring to our community and look forward to what we will discover together in 2018.

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Beyond Philosophy

FEBRUARY 8, 2024

My focus on language this week started when Shane Smith from Everetics , a customer support and service consulting company, sent in a None of Us Are as Clever as All of Us video on the importance of language. In my global Customer Experience Consultancy, I have trained countless employees on using the right types of language.

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ShepHyken

JUNE 29, 2020

CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. Don’t just read these and think about them. Use them as a catalyst to take your CX to the next level. Take action on them!

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NICE inContact

OCTOBER 24, 2021

If you need help escaping the monsters lurking in plain sight that want to spend your digital transformation strategy and change management, the eBook Change management blueprint for contact center digital transformation can make the process easier.

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Contact Center Consulting Consulting Management 101

ShepHyken

AUGUST 26, 2016

I regularly consult with companies, associations and organizations that claim they give their employees power to make decisions but in reality pull the plug when they have an issue with decisions made. Link to Reserve FREE eBook.

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Customer Service Airlines Government Consulting 0

Inbenta

APRIL 29, 2020

From our experience, it is the framing phase that is the most time-consuming as you have to consult with all the teams involved in the project and obtain various approvals to start the developments. Our ebook will give you all the tips and best practices to carry out this project. The post What Timeframe for an AI Chatbot Project?

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Influitive

OCTOBER 11, 2015

“Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. Download my free eBook now. That’s because loyal customers are more likely to buy again, and buy more than before. “We

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Beyond Philosophy

MARCH 7, 2024

My global Customer Experience consultancy developed a research methodology that defines the hidden impact of your experience on customer behavior. Get access to your free ebook here , and why not tell a friend? Emily Davidson wanted to know how she could determine the value of what she is doing in her customer experience initiatives.

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Customer emotions Construction Surveys Finance 195

ClientSuccess

FEBRUARY 14, 2019

From : Gregg Frohman , Director of Consulting. Here are other customer success resources: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. The post CSM from the Trenches: Mentors – Gregg Frohman, Director of Consulting, ClientSuccess appeared first on ClientSuccess. Question 1.

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Talkdesk

DECEMBER 21, 2017

In this episode, you’ll learn about your consulting website and branding. Welcome to Consulting Website Design 09, The Power of Brand. Last week, I received a message from my friend Dana, and she told me she re-launched her consulting website. The website featured in this episode is Dana James Mwangi’s website.

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CrazyCall

APRIL 9, 2019

Alice has authored the ebook Connecting Your Way to New Business, and created The BizTalk Blender®, a unique and innovative networking event designed to build professional relationships and engage business people in conversations that result in sales. Her clients rapidly and profitably increase sales by about 30% after working with her.

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Noble Systems

JUNE 3, 2020

Peter Drucker (legendary management consultant) is credited with saying “culture eats strategy for breakfast.” Contact centers throughout the world are faced with the daily challenge of keeping their consultants engaged and motivated and their customer service levels high. The same can be said of technology.

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Morale Contact Center Government Consulting 85

Outsource Consultants

JANUARY 24, 2024

That’s why Outsource Consultants has put together a sneak peek into just some of the regional trends highlighted in our 2024 BPO Market Trends and Pricing eBook. To stay ahead of the curve, it’s important to understand the key trends shaping the BPO landscape. Ready To Navigate the Evolving BPO Landscape?

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outsourcing Consulting Consulting Call Center 67

ChurnZero

MARCH 3, 2022

Download this eBook to learn how to crust your SaaS Customer Onboarding. After analyzing hundreds of survey responses and consulting our team of Customer Success experts, to distill the data into their top conclusions and recommendations, we surfaces four key focus areas for Customer Success. 2021 Customer Success leadership study.

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Monet Software

MARCH 26, 2020

We created an eBook, “4 Questions to Answer for a Successful Cloud Move,” which addresses the following four questions we consistently see: What data do I migrate to the cloud? Download the eBook for more questions you need to answer for a successful cloud move. How will my processes change in the cloud?

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