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When to Call a Contact Center Consultant…

CCNG

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

Regardless, good CX means using them properly and educating customers on why they should use them. There are best practices and guidelines from leading business consulting organizations like McKinsey and Accenture. Sounds like a great strategy for all types of customers.

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What’s the secret? 10 rules for creating a incredibly successful consultancy

Beyond Philosophy

Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy.

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UK Scores Fall Whilst U.S. Rise – What’s The Problem?

Beyond Philosophy

It is the essential concept we tout at our global Customer Experience consultancy. My first work as a customer experience consultant was there. In my experience British companies like to do things by themselves rather that invest in bringing in consultants like ours. I founded Beyond Philosophy in the UK back in 2002.

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Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?

Beyond Philosophy

.’ As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’ The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years. Click here to learn more about Professor Ryan Hamilton of Emory University.

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8 Leadership Strategies From An Influencer

Beyond Philosophy

Instead, educate them with positive reinforcement and embrace their ideas and experiences by inviting them to suggest better ways of doing things. In our customer experience consultancy, I always tell my team, “None of us is as clever as all of us.”. 5. Honesty is the best policy. The Secret to Becoming a Successful Executive!

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When It Comes To CX, Sweat The Small Stuff

Beyond Philosophy

In our customer experience consultancy, clients tell us customers make decisions based on price or features. In our Customer Experience Strategy consulting, we do research called the Emotional Signature ® , which identifies the things customers don’t say they want but drive a great deal of value. Sources: Chemi, Eric.