Momentum Telecom

AUGUST 3, 2018

Engaging in educational environments is a surefire way to increase your ongoing sales. These are practical tactics, though there’s one approach that many reps are still missing out on: ongoing education. These are practical tactics, though there’s one approach that many reps are still missing out on: ongoing education.

Education 40

Education Sales Upselling Consulting 40

ChurnZero

NOVEMBER 22, 2019

There are relatively few conferences for Customer Success professionals and there is a hunger and demand for these gathering events that educate, network and inspire. Speaker Bio: Emilia D’Anzica is a Customer Success and Account Management Growth Consultant and Partner at Winning by Design. How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

Outsource Consultants

JANUARY 27, 2025

At Outsource Consultants, we’ve seen firsthand how Philippine call centers have transformed CX strategies for companies across various industries. Highly Educated Workforce The Philippines boasts a highly educated workforce. Over 500,000 college graduates enter the job market annually.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Fonolo

NOVEMBER 15, 2017

In time it turns into what feels like a “sixth sense” or “intuition” but truthfully it’s just being extremely educated about your surroundings. Customer service experts will see this as a chance to not just upsell, but to ensure a customer is getting the most out of a service. Consultant, Beyond Morale. Jim Rembach. Shai Berger.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

Totango

AUGUST 18, 2022

Educating the customer on how your platform can support their business goals. It also promotes higher product usage, increases the likelihood of upselling purchases and encourages customers to become enthusiastic brand advocates. Your checklist serves as a reference document that your customer success team and customers can consult.

Journey mapping 99

Journey mapping SaaS Upselling Enterprise 99

Outsource Consultants

APRIL 29, 2019

Luckily, Outsource Consultants works directly with several Colombian call center partners with a proven history of driving exceptional results. Highly-educated populations. Highly-educated labor pool; low labor cost. Sales with upselling. Close proximity to the capital city of Bogota for easy direct flight access.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Banking 59

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Churn Rate.

Analytics 93

Analytics Government Metrics APIs 93

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. My first roles out of school were in consulting for a small company in the city called Venture Accelerator Partners.

Coaching 0

Coaching Upselling Engineering Marketing 0

ChurnZero

OCTOBER 1, 2022

Even though CSQLs have a lower customer acquisition cost, faster rate of return, and high close-rate, says Tony D’Auria, industry principal at Valuize, a customer lifecycle consultancy. Q: Should CSM roles close upsell deals? Do you engage with education resources? But it’s not technically a CS qualified lead.

B2C 97

B2C Upselling B2B Accountability 97

Outsource Consultants

MARCH 12, 2025

At Outsource Consultants, we’ve observed how Mexico customer service centers are outperforming their global counterparts. A financial services firm reported a 35% increase in upsell success rates after partnering with a Mexican call center that implemented data-driven personalization strategies. Get a free consultation today!

Customer retention 67

Customer retention Call Center outsourcing Consulting 67

ChurnZero

NOVEMBER 27, 2019

This along with p roper education, planning and an openness to adjust y our approach are important tools for break ing down barriers to monetization. . Or trying to identify trends and patterns that maximize renewals, upsells or logo retention? . These object ives should be top of mind when considering solutions.

Chief Customer Officer 75

Chief Customer Officer SaaS Education Metrics 75

Outsource Consultants

FEBRUARY 16, 2025

At Outsource Consultants, we’ve witnessed firsthand how Tijuana’s bilingual workforce and cost-effective operations are reshaping customer experiences. This level of personalization not only improves customer satisfaction but also increases the potential for upselling and cross-selling opportunities.

Call Center 67

Call Center outsourcing First call resolution Consulting 67

Outsource Consultants

SEPTEMBER 19, 2018

Costa Rica is one of the most politically stable nations and quality living standards with one of the best educational systems in Latin America. These components of Costa Rican life contribute to highly educated, highly skilled agents. These vendors also provide outbound services such as telemarketing, lead generation, and sales.

outsourcing 52

outsourcing Contact Center Telemarketing Technical Support 52

Talkdesk

FEBRUARY 5, 2021

Influencers have been able to use products or try clothes on in real time, giving customers chances to ask questions, sign up for one-on-one virtual consultations or even buy as they watch. Video commerce has become a great tool not just for consumer education, but also for upselling and cross-selling. Customers want opinions.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

ChurnZero

JANUARY 25, 2024

CS teams are increasingly involved in the entire customer journey, not only shaping the customer experience but directly influencing revenue outcomes through renewals, upsells, and cross-selling. CSMs still need a consultative skillset for building trust, advocating for customers, and turning them into champions.

Education 52

Education Upselling SaaS Consulting 52

Amity

NOVEMBER 27, 2017

When a customer emails or calls to ask a question, company representatives should think, “How can I provide consultancy or advice that can help them be even more successful? Customer education (content) is paramount regardless of industry. Something so valuable that we could charge for this interaction but won’t.”

SaaS 71

SaaS industry standards Upselling Education 71

ChurnZero

MAY 3, 2022

1: SuccessHACKER SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS.

Journey mapping 52

Journey mapping SaaS Customer centricity Education 52

ClientSuccess

JANUARY 15, 2019

Whether you’re measured on customer churn , upsells, or account expansion, there is always a metric in the back of your mind pushing your day to day efforts forward. Become a Consultative Thought Leader. Share educational content with your customers that is directly relevant to their goals and needs.

Metrics 56

Metrics Education Consulting Consulting 56

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

CSM Practice

FEBRUARY 24, 2020

Improving usage rates can lead to higher retention, expansion into additional features, lower churn, and easier upsells and cross-sells. Low feature usage marks signal a dire need for customer education campaigns or poor product fit. High feature usage marks indicate a healthy and well-informed customer experience across the board.

Metrics 52

Metrics Education Upselling SaaS 52

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. Additionally, RCDA consultants are experts in modeling and mentoring the correct behaviors at all levels within the organization.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

CSM Practice

FEBRUARY 24, 2020

Revenue gained from set-up fees, consultancy services, credit adjustments, or non-recurring add-ons should be excluded when calculating ARR. Gross Revenue Retention (GRR) is the amount of revenue retained minus the revenue lost due to churn and downsell without considering the impact of cross-sells, upsells, or an increase in prices.

Metrics 52

Metrics SaaS Upselling Accountability 52

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities.

call center software 98

call center software Call Center APIs Contact Center 98

CrazyCall

DECEMBER 7, 2018

On the other hand, you can use the services of certified consultants to get your call center working. With the use of strategic outbound calls, it is possible to upsell particular products to make more money. If you have not been regularly educating your team about the company’s new and old products, this is the time to make a change.

Call Center 76

Call Center call center software Abandon Call Advertising 76

JustCall

AUGUST 7, 2023

The consultative nature of conversational sales unlocks opportunities for businesses to leverage artificial intelligence technologies for sale. Such proactive customer journey management not only keeps the sales pipeline moving but also capitalizes on upselling and cross-selling opportunities. to recommend products and services.

Chatbots 52

Chatbots Sales Surveys Upselling 52

CustomerSuccessBox

MAY 18, 2022

A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. If you’ve wondered which company started a specialty consulting business operations focused on customer success, CSM practice might just be the market leader. CustomerSuccessBox. CSM Practice.

SaaS 52

SaaS Upselling Education Customer retention 52

Transparent BPO

AUGUST 20, 2019

I said in a previous blog post that agent development starts with knowledge — understanding the client’s brand, industry, products, and processes, and the only way to attain that knowledge is through education — teaching agents how the business works so they can find an answer and provide the solution. Free guide shows you how.

Contact Center 69

Contact Center outsourcing Surveys Call flow 69

CSM Practice

FEBRUARY 24, 2020

Improving usage rates can lead to higher retention, expansion into additional features, lower churn, and easier upsells and cross-sells. Low feature usage marks signal a dire need for customer education campaigns or poor product fit. High feature usage marks indicate a healthy and well-informed customer experience across the board.

Metrics 52

Metrics Education Best practices Upselling 52

CSM Practice

FEBRUARY 24, 2020

Improving usage rates can lead to higher retention, expansion into additional features, lower churn, and easier upsells and cross-sells. Low feature usage marks signal a dire need for customer education campaigns or poor product fit. High feature usage marks indicate a healthy and well-informed customer experience across the board.

Metrics 52

Metrics Education Best practices Upselling 52

Andrew Mcfarland

SEPTEMBER 23, 2022

They should also be able to consult with prospects to make sure they’re a good fit for their company’s product or service. They may also upsell existing customers. As such, constantly educating yourself on the product or service is essential. Their responsibilities may overlap, though.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

ChurnZero

DECEMBER 20, 2019

By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . . C S will also be operationalized by segment, with more technical consultants for smaller segments, etc. .

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

Comm100

OCTOBER 30, 2020

It can also identify whether a customer is eligible for a promotional offer and upsell a deal automatically. Schedule a demo or consultation call. To give you a couple of chatbot examples; the bot can escalate the chat to the right human-centered support channel based on the customer tier (for example, free, paying, or premium).

Chatbots 59

Chatbots Technology CRM industry standards 59

Education Services Group

FEBRUARY 1, 2023

In case you wondered if this daily routine of beleaguered managers will change any time soon, the august management consulting firm, McKinsey, sees no escape. Across B2B industries and regions, our work has shown the development of one capability to be crucial: data-driven commercial-performance management.

Metrics 52

Metrics Construction Finance Upselling 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you.

Analytics 43

Analytics Metrics Government Journey mapping 43

CSM Practice

FEBRUARY 24, 2020

Poor NPS scores may indicate poor onboarding, education or support playbooks. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. To measure the NPS score, ask your customers how likely they are to recommend your solution on a scale of 1 to 10.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

Integrity Solutions

MAY 23, 2023

Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners. Prospecting and Meeting Customer Needs Buyers are constantly self-educating and getting far down the buying path before ever engaging with a salesperson.

Sales 91

Sales Coaching Brand ambassadors B2B 91