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“U.S. Employee Engagement Reaches Three-Year High.” Where Customer Experience and Value Delivery Are Concerned, Shouldn’t We Ask: ‘So What?’

Beyond Philosophy

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? correlation.

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Philosophies to Improve Your Customer Experience in 2015

Beyond Philosophy

If you want to hear me talk about the new book please join me on a webinar , which will also give a discount on the purchase. Read more about the book and register for the webinar, here. My new eBook examines these philosophies as well as shows real world examples of these principles in action.

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Employee Ambassadorship: CX Focus Built On Neither Employee Satisfaction Nor Employee Engagement

Beyond Philosophy

Although satisfied employees are generally supportive of the business, they likely won’t go beyond doing the basics of their job descriptions. An engaged employee, to follow the accepted definition of HR professionals and consultants, is aligned with the goals of the organization and is highly productive.

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Why Dreaming Big Isn’t Enough

Beyond Philosophy

But I see the same thing in the businesses we help at our customer experience consultancy. I’ve often found that employees are more than willing to take action to improve customer interactions. It’s management that typically stands in the way by articulating vague, impossible to achieve goals without consulting the people in the ranks.

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Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. In this webinar, you will learn: How to improve employee retention while improving quality customer and prospective client interactions through engagement.

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What Type of Employee Are You? Room For Improvement?

Beyond Philosophy

In our global Customer Experience consultancy, we find most employees fall into one of five commitment categories for employees. Employee Ambassadors (Advocates). Do You Have a Secretly Toxic Employee Problem? Colin is an international author of six bestselling books and an engaging keynote speaker.

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Revealed: What Motivates And Keeps Your Millennial Workers Happy?

Beyond Philosophy

Whether that means making documents of public record easy to find or telling the organization’s story or even using social media to communicate information, being honest with your Millennial employees will do a lot to build a relationship of trust that can foster employee engagement. Follow Colin Shaw on Twitter @ColinShaw_CX.