Beyond Philosophy

MAY 23, 2020

Sutherland says that when you worry about the same things as the competition and run the same metrics for success, you are essentially becoming the same business. Sutherland describes it as a financial engineering, Newtonian-reductionist mindset. Let’s take a closer look at the few we asked him about and what he had to say.

Advertising 258

Advertising Engineering Consulting Consulting 258

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

BlueOcean

APRIL 7, 2025

Balancing AI & the Human Touch AI can be a powerful tool, but it is just one cog in the customer care engine. What KPIs/metrics do you track to measure the effectiveness of your escalations from AI to live agent? Call center metrics like AHT and FCR are basic enough. Schedule a consultation with Blue Ocean.

Contact Center 62

Contact Center outsourcing Customer Care Metrics 62

Beyond Philosophy

JANUARY 12, 2022

Also, we discussed how Artificial Intelligence (AI) tackles these challenges and how GroupBy’s new product discovery platform powered by Google Cloud Retail AI is helping digital leaders and merchandisers improve sitewide success metrics and how retailers and wholesalers can democratize AI within frameworks quickly. .

CRM 348

CRM Technology Contact Center Personalization 348

AWS Machine Learning

JUNE 13, 2022

We are excited to launch a causal contribution analysis capability in Amazon Lookout for Metrics that helps you to understand the potential root causes for the business-critical anomalies in the data. Lookout for Metrics reduces the time to implement AI/ML services for business-critical problems.

Metrics 94

Metrics Advertising Telecommunications Engineering 94

CCNG

JUNE 14, 2023

Here are some key metrics and approaches to consider: Key Metrics to Assess Customer Engagement and Loyalty In Jeanne Bliss’s book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine , "Competency #1 is to Honor and Manage Customers as Assets".

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195

Beyond Philosophy

OCTOBER 27, 2022

With the Evaluability Heuristic, we view a complex decision and make it simpler by using a metric that is easy to evaluate. But, like most people, I am not an expert in electrical engineering, so it isn’t very meaningful to me. I had a similar thing happen recently with a company we consult.

Customer centricity 39

Customer centricity Metrics Customer emotions Consulting 39

Outsource Consultants

FEBRUARY 18, 2025

Proactive quality control is the engine that powers this positive cycle. Regular Meetings: Conduct regular business reviews to track progress on action plans, discuss performance metrics, and address any roadblocks that may arise. Tie rewards to specific, measurable quality metrics.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

FEBRUARY 25, 2025

Amazon Q Business only provides metric information that you can use to monitor your data source sync jobs. We recommend running similar scripts only on your own data sources after consulting with the team who manages them, or be sure to follow the terms of service for the sources that youre trying to fetch data from.

Enterprise 92

Enterprise Engineering APIs Accountability 92

CCNG

MARCH 30, 2022

Because the culture hasn’t been re-engineered for the remote environment, the agent doesn’t feel emotionally engaged and is lonely. Because there hasn’t been any real coaching or training from the supervisor, the performance metric doesn’t move in a positive direction. What could be wrong?” Will you be that leader?

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195

AWS Machine Learning

FEBRUARY 5, 2025

About the Authors Nick Biso is a Machine Learning Engineer at AWS Professional Services. He solves complex organizational and technical challenges using data science and engineering. Dr. Ian Lunsford is an Aerospace Cloud Consultant at AWS Professional Services. In addition, he builds and deploys AI/ML models on the AWS Cloud.

Engineering 74

Engineering Feedback Analytics Education 74

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Offering deals, insider news, and reviews on the stuff you are shopping for. Peter Abah. Mihai Corbuleac. csITsupport.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

AWS Machine Learning

SEPTEMBER 27, 2023

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon Warehouses across Europe and the MENA region. These requests range from simple retrieval of baseline design values, to review of value engineering proposals, to analysis of reports and compliance checks.

Construction 116

Construction Engineering Best practices Consulting 116

AWS Machine Learning

FEBRUARY 19, 2025

Observability To get started with observability, install the Amazon CloudWatch Observability add-on with Kueue metrics selected. In this example, the ML engineering team is borrowing 5 GPUs for their training task With SageMaker HyperPod, you can additionally set up observability tools of your choice.

Government 76

Government Best practices Engineering Enterprise 76

ChurnZero

MARCH 28, 2025

The most important mindset shift I made as a CRO is recognizing that CS isnt a revenue centerits a value engine. The metrics were great. Had I not also sat down with the CS team, I would have missed a lot of the factors that allowed us to have that metric. Thats the foundation of consultative selling.

CRM 52

CRM Sales Metrics Upselling 52

Beyond Philosophy

AUGUST 26, 2021

When we worked with the water utility years ago, we learned that an expensive part of their costs was the field engineer labor. However, we discovered that by investing in the call center, changing the experience a little, and the metrics they were measured by, the employees there could ascertain whether a customer needed a field engineer.

Finance 195

Finance Engineering Best practices Call Center 195

AWS Machine Learning

JUNE 27, 2023

That is where Provectus , an AWS Premier Consulting Partner with competencies in Machine Learning, Data & Analytics, and DevOps, stepped in. Earth.com didn’t have an in-house ML engineering team, which made it hard to add new datasets featuring new species, release and improve new models, and scale their disjointed ML system.

Engineering 117

Engineering APIs Scripts Entertainment 117

Mindtouch

OCTOBER 19, 2017

We started by creating a massive list and compiling metrics on speaking engagements, insider sentiment, content authoring, and social influence—for thousands of Salesforce enthusiasts. Principal Information Engineer, Information Services, CA Technologies — @adrianehunt — [link]. Adriane Hunt, Sr.

Consulting 91

Consulting Consulting Engineering CRM 91

TechSee

MARCH 7, 2023

Deborah Woods, Contact Center Manager, Costa Express Limited – With a strong track record of exceeding business metrics and a leader who can influence people at all levels and negotiate effectively, Deborah is a professional, goal-oriented people manager. We were excited to see her leading the conversation at MCW23 last week.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

AWS Machine Learning

MAY 13, 2024

In this part of the blog series, we review techniques of prompt engineering and Retrieval Augmented Generation (RAG) that can be employed to accomplish the task of clinical report summarization by using Amazon Bedrock. Prompt engineering helps to effectively design and improve prompts to get better results on different tasks with LLMs.

Healthcare 131

Healthcare Engineering APIs Benchmark 131

AWS Machine Learning

OCTOBER 2, 2024

This is often referred to as platform engineering and can be neatly summarized by the mantra “You (the developer) build and test, and we (the platform engineering team) do all the rest!” Amazon Bedrock is compatible with robust observability features to monitor and manage ML models and applications.

Government 123

Government APIs Enterprise Best practices 123

AWS Machine Learning

JANUARY 5, 2024

By the end of the consulting engagement, the team had implemented the following architecture that effectively addressed the core requirements of the customer team, including: Code Sharing – SageMaker notebooks enable data scientists to experiment and share code with other team members.

Management 134

Management APIs Engineering Government 134

Totango

JULY 17, 2024

Three tricks we used to accomplish this include: Be RACI: Using a responsibility assignment matrix (aka a RACI—Responsible, Accountable, Consulted, Informed—matrix) has helped us to clearly define the roles and responsibilities between our CS and sales teams. At the same time, you can build out new opportunities to drive that value.

Sales 100

Sales Metrics Accountability Benchmark 100

Cincom

FEBRUARY 21, 2025

This means longer turnaround times as they repeatedly check with engineering, finance, or management for approvals. 5- Enhanced Upselling and Cross-Selling Strategies Many CPQ platforms include recommendation engines that suggest upgrades, bundles, and complementary products. Ready to transform your sales process?

Sales 40

Sales Gamification Finance Best practices 40

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Familiarity with customer success frameworks, metrics, and best practices.

SaaS 52

SaaS Upselling Enterprise industry standards 52

AWS Machine Learning

FEBRUARY 6, 2024

Training metrics were captured though the Amazon SageMaker Experiments tool, and each training job ran through 10 epochs. The following table summarizes our evaluation metrics. He has two graduate degrees in Physics and a doctorate degree in Engineering. The training jobs used an ml.p3dn.24xlarge BioBERT with HPO 0.89

Healthcare 121

Healthcare Engineering Consulting Consulting 121

OctopusTech

DECEMBER 23, 2022

But you must be stuck here on one question i.e. how to find a good SEO consultant? The process of hiring an SEO partner can be a difficult task if you don’t have proper knowledge about search engine optimization. Search engines constantly update their features which is why businesses struggle to cope with those changes.

Engineering 118

Engineering Analytics Sales Consulting 118

ChurnZero

OCTOBER 25, 2024

French engineer Max Ringelmann discovered social loafing in 1913, by asking a number of people to tug on a rope. That being said, I don’t necessarily take Ringelmann’s metrics at their face value, but I do think there’s value in keeping the concept in the back of our minds as a counterbalance to that of “many hands make light work.”

B2B 52

B2B Coaching Management Engineering 52

AWS Machine Learning

OCTOBER 18, 2023

Evaluate the model and produce performance metrics. If performance metrics are satisfactory, update the model version in Parameter Store. The overlap of the manually labeled set and the model’s detectable breeds is used to compute metrics. Train an Amazon Rekognition model version after the dataset is created.

APIs 122

APIs Metrics Consulting Consulting 122

Mindtouch

OCTOBER 14, 2016

We evaluated thousands of members within this community and created a measurement that took into account a wide range of metrics including internet presence, influence, and community engagement and participation. Sharon Burton, Teach Tech Comm To Engineering Students, University of California, @sharonburton.

Consulting 91

Consulting Consulting Engineering Construction 91

AWS Machine Learning

DECEMBER 1, 2023

From data collection and cleaning to feature engineering, model building, tuning, and deployment, ML projects often take months for developers to complete. We then perform feature engineering to apply transformations such as encoding categorical features, dropping features that are not needed, and more.

Engineering 112

Engineering Enterprise APIs Metrics 112

AWS Machine Learning

NOVEMBER 3, 2023

This new metric aims to shed light on the velocity behind these incredible goals, enhancing our understanding and appreciation of the game even further. The shot speed metrics are transmitted back to DataHub, where they are made available to various consumers of Bundesliga Match Facts.

Metrics 118

Metrics Telecommunications Consulting Consulting 118

CX Global Media

APRIL 10, 2017

A collaboration between the finest sales consultants, creative thinkers and digital engineers, with experience in sales psychology, buyer behavior, digital technology and media production. Grypp will change the way you present your products, services and ideas forever. Would these be goals of your customer experience strategy?

Sales 120

Sales Contact Center Customer effort Call Center 120

Mindtouch

OCTOBER 14, 2016

The answer is everybody’s ( tech writers , engineers, marketers, support reps, etc.) Noz Urbina – Founder – Urbina Consulting, @nozurbina. Phylise Banner – President – Phylise Banner Consulting, @phylisebanner. Joe Lazauskas , Editor-in-Chief, Contently. So whose problem is content?!

Consulting 91

Consulting Consulting Engineering Enterprise 91

AWS Machine Learning

MARCH 30, 2023

IoU calculates the alignment between two annotations by dividing the annotations’ area of overlap by the annotations’ area of union, yielding a metric that ranges from 0–1. Here, we apply these metrics to the validation set from the official MS-COCO dataset used for training. The following table summarizes our findings.

Engineering 96

Engineering Metrics Benchmark Advertising 96

ChurnZero

MARCH 31, 2023

If the vendor has been smart enough to collect aggregate data about how its customers use the product or service, it can also offer useful benchmark metrics to bolster that guidance.” As the consulting firm said in the study, “If you think you’ll have plenty of time to get it right because you’re a beloved brand, think again.”

Benchmark 98

Benchmark B2B Accountability Consulting 98

AWS Machine Learning

MAY 29, 2024

The following is an example metric definition that logs training loss at each epoch, the model’s learning rate, and training throughput. She is a technologist with a PhD in Computer Science, a master’s degree in Education Psychology, and years of experience in data science and independent consulting in AI/ML.

Scripts 129

Scripts Healthcare Metrics Finance 129