Momentum Telecom

MARCH 4, 2025

Unified Collaboration Teams brings together chat, video meetings, file sharing , and enterprise calling in one application. Teams Phone & Operator Connect Expertise Momentum specializes in Teams Phone deployments , allowing you to integrate enterprise-grade calling into Teams quickly. Ready to Future-Proof Your Communications?

Enterprise 93

Enterprise Call flow Consulting Consulting 93

Beyond Philosophy

JANUARY 24, 2018

Customer experience optimization has, for some time, been the stated goal of many enterprises around the world. How real is the belief that driving employee engagement within an organization leverages customer satisfaction which, in turn, helps produce high performance for the enterprise, i.e. core tenets of the Service-Profit Chain?

Enterprise 250

Enterprise Consulting Consulting Employee engagement 250

Beyond Philosophy

DECEMBER 26, 2017

Enterprises typically focus on employee satisfaction or engagement, in the belief that high levels in either area will directly drive customer loyalty. Our research and consulting experience has shown that employee satisfaction and engagement have rather incidental connection to customer behavior.

Surveys 279

Surveys Enterprise Consulting Consulting 279

Beyond Philosophy

JULY 5, 2015

Here is the ‘executive summary’ version of some conditions of each stage, and how the movement to customer obsession takes place within the enterprise. Customer behavior is recognized as essential to enterprise success, and optimal relationships are sought. Customer Awareness.

Customer centricity 279

Customer centricity Complaint resolution Banking Airlines 279

ShepHyken

JULY 30, 2021

Now that we are entering a new post-pandemic era, it is time to sit and brainstorm how you can make your enterprise more successful. Or, if you own a consulting firm, you may foresee your clients wondering how to improve team collaboration in a hybrid workforce. After all, they are the ones who are keeping your enterprise afloat!

Finance 395

Finance Enterprise Coaching Consulting 395

Cincom

FEBRUARY 21, 2025

What is CPQ Consulting? CPQ consulting is a service where an expert assists a business in setting up, configuring, and optimizing CPQ (Configure, Price, Quote) software to meet their specific needs. What Are the Benefits of CPQ Consulting? This ultimately improves the ROI of the business.

Consulting 40

Consulting Consulting Sales CRM 40

Beyond Philosophy

JULY 11, 2016

In our Customer Experience Consultancy, we see a few common errors made by organizations as it pertains to their digital transformation. This result is destructive to the goal of the digital transformation; it should look across the enterprise—all of it. We see this all the time as Customer Experience Consultants.

Customer centricity 305

Customer centricity Consulting Consulting Customer emotions 305

Spearline

JANUARY 13, 2023

We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 27th to 30th 2023, and we can’t wait to talk to as many of you as possible at booth #1227. Our team would love to catch up with you if you’re going to be at Enterprise Connect!

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

ShepHyken

DECEMBER 16, 2024

Loyalty Programs Are GrowingSo Are Customer Expectations by Ed Crouch, Ben Eppler, Lauren Taylor, Christina Mhlenbein, and Elizabeth Hearne (Boston Consulting Group) This article explains that the incentives companies offer in a loyalty program must go beyond points, perks, and cash.

Customer Service 156

Customer Service Contact Center Metrics Consulting 156

Spearline

MARCH 2, 2022

We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 21st to 24th 2022, and we can’t wait to talk to as many of you as possible at booth #1205. Our team would love to catch up with you if you’re going to be at Enterprise Connect!

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

AWS Machine Learning

SEPTEMBER 23, 2024

With the rise of powerful foundation models (FMs) powered by services such as Amazon Bedrock and Amazon SageMaker JumpStart , enterprises want to exercise granular control over which users and groups can access and use these models. We provide code examples tailored to common enterprise governance scenarios.

Government 117

Government Enterprise APIs Accountability 117

Beyond Philosophy

JUNE 13, 2019

In our global Customer Experience consultancy, we start with some of the tools and techniques we use with Customer Experience but apply them to employees. As Customer Experience consultants, we believe in servant leadership. What we’re talking about here is human behavior. Include the whole organization in the effort.

Customer Experience 413

Customer Experience Consulting Consulting Employee engagement 413

DMG Consulting

FEBRUARY 12, 2025

AI-enabled products are positioned to shake up the CX world by creating endless possibilities to enhance enterprise operations and improve how live and automated agents interact with consumers, giving organizations the tools to deliver on this objective. of survey participants. of survey respondents.

Contact Center 77

Contact Center Interactive Voice Response Self service Surveys 77

AWS Machine Learning

DECEMBER 5, 2023

New and powerful large language models (LLMs) are changing businesses rapidly, improving efficiency and effectiveness for a variety of enterprise use cases. AWS is especially well suited to provide enterprises the tools necessary for deploying LLMs at scale to enable critical decision-making.

Enterprise 124

Enterprise Engineering Technology Finance 124

TechSee

FEBRUARY 19, 2025

Remote and Digital Sales Jen schedules a remote consultation through the FiberCo website. Steve, a remote consultant at FiberCo, uses TechSee’s live video capabilities to visually connect with Jen, establishing a personal relationship as he assesses her connectivity needs. Want to learn more?

Consulting 109

Consulting Consulting CRM Upselling 109

Beyond Philosophy

MAY 8, 2017

In the six years since this study, the advertising and marketing world has changed significantly, with social media taking the wheel and driving marketing and branding for everyone from micro-enterprises to massive global corporates, and the emotional response is becoming more important than ever, as a result.

Customer Experience 352

Customer Experience Advertising Customer emotions Consulting 352

AWS Machine Learning

NOVEMBER 15, 2024

The chatbot improved access to enterprise data and increased productivity across the organization. Amazon Q Business is a generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems. 3778998-082024

Chatbots 115

Chatbots Engineering Enterprise Government 115

Beyond Philosophy

MAY 31, 2016

Whenever this is surfaced, it’s useful to ask some relevant questions with regard to ultimate enterprise value, particularly the employee experience vis-à-vis the customer experience. Finally, for employee ambassadorship to thrive, humanity and leadership must be built into organizational DNA, and evident, everyday, throughout the enterprise.

Customer advocacy 279

Customer advocacy Chief Customer Officer Employee engagement Consulting 279

Beyond Philosophy

MAY 8, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Author, consultant, and investor Nir Eyal, breaks down lying into a 2 x 2 framework. appeared first on CX Consulting. This podcast is sponsored by Verint.

Customer Experience 259

Customer Experience Consulting Consulting Enterprise 259

Beyond Philosophy

NOVEMBER 22, 2017

This may be periodically re-assessed, somewhat dependent on employee performance and desires, and available paths within the enterprise. Within the enterprise, ambassadorship is largely about being relentlessly focused on optimizing the employee experience throughout the life cycle But, that can be a challenge.

Banking 223

Banking Enterprise Consulting Consulting 223

CX Accelerator

JUNE 8, 2020

Of the opportunity, here’s what ,, Vijaya Vardhan , Enterprise Customer Support and Success Manager at Atlassian had to say: “I always got a bunch of insights listening to recorded calls. The tone of the customer conveyed their sentiment about the issues. Listen to customer complaints.

Surveys 345

Surveys Contact Center Consulting Consulting 345

Beyond Philosophy

JANUARY 16, 2018

Here’s the principal challenge: Customer-centric cultures and customer-focused initiatives are rarely enterprise-wide, inclusive of every employee in the enterprise. To be a truly ‘people first’ enterprise, making both employee experience and customer experience an obsession, culture and operational processes are critical.

Customer centricity 207

Customer centricity Banking Enterprise Consulting 207

DMG Consulting

MARCH 13, 2025

Conversational AI self-service solutions allow an enterprises customers to obtain information and answers to questions, track order status, complete transactions, purchase new products, schedule appointments, etc., appeared first on DMG Consulting. without the help of a live agent, salesperson, or other employee.

Interactive Voice Response 62

Interactive Voice Response Self service Virtual Agent Consulting 62

ShepHyken

NOVEMBER 1, 2019

Such in-depth mapping allows enterprises to visualize the buyer’s experience. With enterprises diverting their funds towards customer experience innovation, mapping a user’s journey can help businesses discover important pain points and bottlenecks. Mapping can help enterprises understand the emotions of customers.

Journey mapping 220

Journey mapping Customer Experience B2B Enterprise 220

DMG Consulting

MARCH 27, 2024

The market is experiencing success, and vendors are transforming their solutions into open platforms that incorporate AI technology, are better able to handle digital interactions, and empower agents with more advanced self-service capabilities,” said Donna Fluss, President of DMG Consulting. “As

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

Beyond Philosophy

OCTOBER 29, 2020

However, when you get into a loss frame (aka, there is a platform on fire and it threatens to burn the whole enterprise down), your risk preferences flip, and you become more risk-seeking. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Airlines 417

Airlines Customer centricity Call Center Quality management 417

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. The consulting organization went on to conclude from these findings that “Recent trends suggest that improvements in engagement coincide with improvement in unemployment and underemployment.”,

Employee engagement 261

Employee engagement Customer Experience Consulting Consulting 261

Beyond Philosophy

DECEMBER 14, 2015

De Pree and Greenleaf have long been considered the most original thinkers in the art, science, and pure knacks associated with the power of leaders to shape and direct an enterprise for the better. Stewardship – all stakeholders hold the enterprise in trust for the greater good. The last is to say ‘thank you’.

Customer centricity 199

Customer centricity Airlines Enterprise Consulting 199

Beyond Philosophy

NOVEMBER 14, 2017

Since the company’s founding almost 50 years ago, part of its corporate mantra and mindset is that the enterprise is in the customer service business – they just happen to fly airplanes. In our work as customer experience consultants, we find that some companies apply literally none of Kelleher’s three basic formula elements.

Airlines 218

Airlines Consulting Consulting Enterprise 218

ClearAction

FEBRUARY 7, 2025

Influencing a CX+EX+PX-Based Way of Life is Crucial Now Lynn Hunsaker Who fuels your enterprise's growth? The post Influencing a CX+EX+PX-Based Way of Life is Crucial Now by Lynn Hunsaker appeared first on ClearAction CX Strategy e-Consulting. This waste shows up in very expensive ways: turnover, lost expertise, lost [.]

Enterprise 79

Enterprise Consulting Consulting Customer Experience 79

Beyond Philosophy

NOVEMBER 15, 2019

When the first Home Depot opened, some enterprising young employee polished all the concrete floors before the grand opening. Since 2002, we have consulted brands all over the world and completed hundreds of successful implementations. Beyond Philosophy can help. THE REMARKABLE POWER OF HABIT TO TRANSFORM CUSTOMER BEHAVIOR.

Construction 301

Construction Consulting Consulting Airlines 301

Beyond Philosophy

AUGUST 13, 2015

De Pree and Greenleaf have long been considered the most original thinkers in the art, science, and pure knacks associated with the power of leaders to shape and direct an enterprise for the better. Stewardship – all stakeholders hold the enterprise in trust for the greater good. The last is to say ‘thank you’.

Customer centricity 279

Customer centricity Airlines Enterprise Education 279

DMG Consulting

SEPTEMBER 6, 2024

CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments. The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector.

Consulting 48

Consulting Consulting Enterprise Self service 48

Beyond Philosophy

MARCH 31, 2020

Another trend that had been going for some time was working from home but there had been many organizations that were absolutely reluctant to hear anything about it and yet, amidst the crisis and the possibility to have to quarantine the whole enterprise if anyone’s infected, scrambled to provide the means for employees to work from home.

Airlines 499

Airlines Healthcare Government Self service 499

Beyond Philosophy

MAY 21, 2022

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.

Consulting 39

Consulting Consulting Enterprise Analytics 39

AWS Machine Learning

MARCH 19, 2025

Today, we are excited to announce that Amazon Q Business a fully managed generative-AI powered assistant that you can configure to answer questions, provide summaries and generate content based on your enterprise datais now generally available in the Europe (Ireland) AWS Region. For more details, see Amazon Q Business pricing.

Government 102

Government Enterprise Wait times Engineering 102

Beyond Philosophy

JANUARY 31, 2018

Enterprises, usually through HR, most typically focus on employee satisfaction or engagement, in the belief that high levels in either area will directly drive customer loyalty. Our research and consulting experience has shown that employee satisfaction and engagement have rather incidental connection to customer behavior.

Surveys 170

Surveys Enterprise Consulting Consulting 170