HGS

JUNE 28, 2018

While there may be pressure to cut costs, there is little evidence of outsourcing at an enterprise level. Absent an executive champion, ad hoc outsourcing is unlikely to produce enough significant value or innovation for the organization to pursue proactively. . The Mature Organization.

outsourcing 130

outsourcing Healthcare Business Process Outsourcing Strategic Value 130

ClearAction

FEBRUARY 27, 2016

Connect to Enterprise Goals. Context is the mantra for making something strategic. When everyone sees a clear connection between what you’re doing and what the enterprise wants to become you’ll be viewed as adding strategic value. Connect Metrics. Connect Data.

Marketing 59

Marketing Strategic Value Metrics Enterprise 59

Monet Software

MARCH 26, 2020

According to Digital Journal, over 90% of all enterprises project to use cloud platforms to innovate and improve agility by 2021. We ask what data is important to you for migration and offer consulting services to help you determine what data needs migrating to achieve your business goals. How will my processes change in the cloud?

Coaching 71

Coaching outsourcing Strategic Value contact center solutions 71

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Integrity Solutions

APRIL 5, 2021

Underscoring this complexity is the fact that clients and prospects are expecting more strategic value from the organizations they partner with. Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants.

Sales 61

Sales Accountability Strategic Value B2B 61

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. Irit Eizips is a Customer Success thought leader whose mission is helping startups to Fortune 100 enterprises, establish a proactive and scalable customer success practice. Risk; Identify risk early for churn, down-sell, and onboarding.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52