ShepHyken

OCTOBER 31, 2017

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.

Entertainment 278

Entertainment Construction Consulting Consulting 278

Beyond Philosophy

FEBRUARY 6, 2020

Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The participants play, typically competing for a payout.

Marketing 405

Marketing Entertainment Consulting Consulting 405

Beyond Philosophy

JUNE 25, 2020

You can have a brilliant, entertaining ad that’s concise and emotional for a product, but if people don’t remember it when they are making a buying decision, it failed. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Management 472

Management Entertainment Consulting Consulting 472

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Entertainment 195

Entertainment Consulting Consulting Technology 195

Beyond Philosophy

AUGUST 8, 2016

As Customer Experience Consultants, we hear our clients worry about how much their Customer Experience program improvements will cost. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. This example is about the “how.”

Entertainment 264

Entertainment Airlines Consulting Consulting 264

Beyond Philosophy

JULY 19, 2019

There was a phrase that used to entertain me along these lines that said, “When somebody pats you on the back, they are looking for the place to stick the knife.” When you can get on with management, you can get on with your promotions after all.

Management 268

Management Entertainment Consulting Consulting 268

Beyond Philosophy

MARCH 22, 2017

Does anyone else find it entertaining that in China they order American Take Out? Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Delivering the Goods. Delivery is key for McDonald’s food in other part of the world, mostly Asian countries.

Entertainment 318

Entertainment Consulting Consulting Customer Experience 318

Beyond Philosophy

DECEMBER 25, 2017

Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Understanding the Anatomy of an Interaction could be the key. Sign up here.

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

Beyond Philosophy

OCTOBER 4, 2019

In our global Customer Experience consultancy, we believe these principles should guide all of your significant business decisions. As global Customer Experience consultants, we have asked our clients these high-level questions, like, “What do you want to get out of this?” and they can’t answer.

Marketing 62

Marketing Advertising Education Consulting 62

Beyond Philosophy

SEPTEMBER 24, 2020

I have a couple of Echo Dots in the house, shop on the site and the pantry, use their entertainment options, etc. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. appeared first on CX Consulting. Is This the Next Wave of Change?

Entertainment 348

Entertainment Consulting Consulting Finance 348

Beyond Philosophy

JANUARY 10, 2019

Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

Beyond Philosophy

APRIL 21, 2022

Consider the following: 57% of Americans want brands that make them laugh and entertain them. 66% of the older demographic want laughter and entertainment, so even more than the general population. The post 5 Rules of How to Effectively Target Your Critical Customers appeared first on CX Consulting. Subscribe today right here.

Entertainment 221

Entertainment Consulting Consulting Marketing 221

Beyond Philosophy

DECEMBER 18, 2021

We seek out stories because they entertain us. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The post Is Father Christmas Real; Why Storytelling is so Incredibly Important appeared first on CX Consulting. Key Ideas to Improve your Customer Experience.

Entertainment 39

Entertainment Consulting Consulting Surveys 39

Beyond Philosophy

APRIL 25, 2019

Furthermore, the examples Hedgecock has seen are funny and entertaining. In our global Customer Experience Consultancy, we’ve been talking to lawyers about this for a client. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Technology 296

Technology Entertainment Consulting Consulting 296

Beyond Philosophy

DECEMBER 2, 2021

For example, at our global Customer Experience consultancy, we take clients on study tours. For example, the entertainment industry thrives on it. That’s only one example of dozens in entertainment. The post Why Nostalgia is Not Just a Thing of the Past But the Present appeared first on CX Consulting.

Entertainment 221

Entertainment Construction Consulting Consulting 221

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. Data collected from the programs can offer competitive opportunities.

Airlines 210

Airlines Entertainment Consulting Consulting 210

Beyond Philosophy

DECEMBER 24, 2022

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. This is what we have learned… appeared first on CX Consulting.

Entertainment 170

Entertainment Consulting Consulting Surveys 170

Beyond Philosophy

JANUARY 19, 2022

Usually, you think of VR as an entertainment experience. However, Coca-Cola is taking their use of AR and VR beyond traditional entertainment and gaming use into new areas. Great Practical Examples of the Beginning of the Metaverse appeared first on CX Consulting. Subscribe today right here. The post Is This The Future?

Entertainment 221

Entertainment Real estate Technology Engineering 221

Beyond Philosophy

SEPTEMBER 26, 2019

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s leading Customer experience consultancy & training organizations. appeared first on Customer Experience Consulting.

Entertainment 276

Entertainment Sales Consulting Consulting 276

CSM Magazine

FEBRUARY 12, 2025

Discovery: Laying the Foundation for Success The journey to CX excellence begins with a thorough discovery phase, where our expert consultants work closely with organisations to understand their unique challenges and opportunities. About the Author Angela Clarkson is Head of Business Consultancy at Sabio Group.

Consulting 52

Consulting Consulting Entertainment Benchmark 52

Call Center Weekly

DECEMBER 19, 2017

We want entertaining videos that make a point quickly; and we want systems that let us find and consume content with the click of a button." Associates working in these data-driven, tech-laden, experience-demanding contact center environments need resources that both engage, and add immediate value to their work.

Technology 136

Technology Entertainment Customer Experience Coaching 136

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. This is of special concern in competing with providers who provide substantial content for a much lower price. This involves looking deeper into the emotional components of value delivery, as well as the functional.

B2C 257

B2C B2B Metrics Entertainment 257

Maru Group

MARCH 3, 2025

Meanwhile, theres a second group who cite a desire to purposefully prioritise quality time with family and friends in the comfort of their own home at this time of year, and as such they were actively looking for offers associated with entertainment, games and food delivery to optimise that sociable time.

Entertainment 52

Entertainment Finance Gamification Construction 52

Call Center Weekly

NOVEMBER 13, 2017

In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. I have led or consulted contact centers of various sizes across numerous industries. These "projects" have become quite successful over the years. And that is what engagement all about.

Entertainment 159

Entertainment Contact Center Feedback Government 159

Beyond Philosophy

DECEMBER 15, 2022

It needs to have an element of entertainment or engagement that serves those relationship needs between people. The post appeared first on CX Consulting. It’s about my goal for my relationship with the person. Therefore, it’s not enough even to have a fantastic #customerexperience if we want something to go viral.

Entertainment 195

Entertainment Airlines Advertising Technology 195

Beyond Philosophy

DECEMBER 23, 2021

We seek out stories because they entertain us and remember stories better than if we heard the same information in a nonstory format. The Power of Storytelling appeared first on CX Consulting. We discussed the theory behind why storytelling is so important and some practical applications of it in a recent podcast. .

Entertainment 39

Entertainment Consulting Consulting Metrics 39

Outsource Consultants

MARCH 9, 2023

To ease these concerns, Outsource Consultants has compiled a list of ways to add excitement to returning to the office. Offer Entertainment and Recreation The reality of the working world today doesn’t have to consist of sitting in traffic, then in an office filled with white noise, followed by another bout with traffic on the journey home.

Morale 128

Morale outsourcing Call Center Entertainment 128

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. Maru’s Entertainment and Technology team will continue to frequently track the direction of the industry in the U.S.

Marketing 75

Marketing Entertainment Multichannel Consulting 75

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC. It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CSM Magazine

DECEMBER 2, 2024

Utilizing comfortable seating arrangements and providing reading materials or entertainment options can also enhance the waiting room environment. In terms of referrals, healthcare providers should communicate clearly with patients about any additional charges that might incur due to specialist consultations or further treatment.

Healthcare 52

Healthcare Customer Service Surveys Wait times 52

TechSee

MAY 7, 2019

Global professional service consultants estimate that such returns account for more than $17 billion in lost annual revenues for brick-and-mortar and online retailers. percent) followed by entertainment products, including speakers, TVs, and gaming consoles (25.2 percent), small gadgets (20.3 percent), and home office products (4.8

Surveys 107

Surveys Entertainment Education Self service 107

Vcaretec

JUNE 6, 2022

We were prepared for the holiday surge in customer support tickets and traffic thanks to the Vcare team” Billy May -- Hastings Entertainment From The Care Industry. One of our Customer Care Specialists will connect with you for a free consultation on how you can deliver a great customer experience more efficiently.

Multichannel 89

Multichannel Entertainment Customer Care Call Center 89

AWS Machine Learning

JULY 15, 2024

However, traditional dubbing methods are costly ( about $20 per minute with human review effort ) and time consuming, making them a common challenge for companies in the Media & Entertainment (M&E) industry. This post shows you a cost-saving solution for video auto-dubbing.

Engineering 115

Engineering Entertainment Big data APIs 115

DMG Consulting

MARCH 18, 2020

Work-at-home (WAH) has been a topic entertained by the contact center world for the past 15 years. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. Learn more at www.dmgconsult.com.

Contact Center 100

Contact Center Management Government Transportation 100

AWS Machine Learning

AUGUST 6, 2024

The wide applicability of LLMs explains why customers across healthcare, financial services, and media and entertainment are moving quickly to adopt them. Trained on massive datasets, these models can rapidly comprehend data and generate relevant responses across diverse domains, from summarizing content to answering questions.

Engineering 131

Engineering Construction Entertainment Chatbots 131

Joe Rawlinson

MAY 17, 2022

Travel, arts and entertainment, and sports and recreation industries have the lowest CPCs, with $1.40, $1.60, and $1.73, respectively. The industries arts and entertainment, travel, and sports and recreation have the highest averages, with 10.67%, 8.54%, and 7.73% of CTR, respectively. to $8.67, with an average CPC of $3.53.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

AWS Machine Learning

AUGUST 21, 2024

LMA for healthcare is an extended version of the Live Meeting Assistant solution that has been adapted to generate clinical notes automatically during virtual doctor-patient consultations. For best practices on prompting, you can consult the documentation provided by model providers.

Healthcare 106

Healthcare Consulting Consulting APIs 106