Beyond Philosophy

JUNE 25, 2020

You can have a brilliant, entertaining ad that’s concise and emotional for a product, but if people don’t remember it when they are making a buying decision, it failed. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Management 472

Management Entertainment Consulting Consulting 472

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Entertainment 195

Entertainment Consulting Consulting Technology 195

Beyond Philosophy

AUGUST 8, 2016

As Customer Experience Consultants, we hear our clients worry about how much their Customer Experience program improvements will cost. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. This example is about the “how.”

Entertainment 264

Entertainment Airlines Consulting Consulting 264

Beyond Philosophy

JULY 19, 2019

There was a phrase that used to entertain me along these lines that said, “When somebody pats you on the back, they are looking for the place to stick the knife.” When you can get on with management, you can get on with your promotions after all.

Management 268

Management Entertainment Consulting Consulting 268

Beyond Philosophy

MARCH 22, 2017

Does anyone else find it entertaining that in China they order American Take Out? Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Delivering the Goods. Delivery is key for McDonald’s food in other part of the world, mostly Asian countries.

Entertainment 318

Entertainment Consulting Consulting Customer Experience 318

ShepHyken

NOVEMBER 3, 2024

Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. The author writes in a very conversational style that, while entertaining, makes some great points.

Customer Service 180

Customer Service Entertainment Consulting Consulting 180

Beyond Philosophy

DECEMBER 25, 2017

Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Understanding the Anatomy of an Interaction could be the key. Sign up here.

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

Beyond Philosophy

OCTOBER 4, 2019

In our global Customer Experience consultancy, we believe these principles should guide all of your significant business decisions. As global Customer Experience consultants, we have asked our clients these high-level questions, like, “What do you want to get out of this?” and they can’t answer.

Marketing 62

Marketing Advertising Education Consulting 62

Beyond Philosophy

SEPTEMBER 24, 2020

I have a couple of Echo Dots in the house, shop on the site and the pantry, use their entertainment options, etc. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. appeared first on CX Consulting. Is This the Next Wave of Change?

Entertainment 348

Entertainment Consulting Consulting Finance 348

Beyond Philosophy

JANUARY 10, 2019

Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

Beyond Philosophy

APRIL 21, 2022

Consider the following: 57% of Americans want brands that make them laugh and entertain them. 66% of the older demographic want laughter and entertainment, so even more than the general population. The post 5 Rules of How to Effectively Target Your Critical Customers appeared first on CX Consulting. Subscribe today right here.

Entertainment 221

Entertainment Consulting Consulting Marketing 221

Beyond Philosophy

DECEMBER 18, 2021

We seek out stories because they entertain us. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The post Is Father Christmas Real; Why Storytelling is so Incredibly Important appeared first on CX Consulting. Key Ideas to Improve your Customer Experience.

Entertainment 39

Entertainment Consulting Consulting Surveys 39

Beyond Philosophy

APRIL 25, 2019

Furthermore, the examples Hedgecock has seen are funny and entertaining. In our global Customer Experience Consultancy, we’ve been talking to lawyers about this for a client. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Technology 296

Technology Entertainment Consulting Consulting 296

Beyond Philosophy

DECEMBER 2, 2021

For example, at our global Customer Experience consultancy, we take clients on study tours. For example, the entertainment industry thrives on it. That’s only one example of dozens in entertainment. The post Why Nostalgia is Not Just a Thing of the Past But the Present appeared first on CX Consulting.

Entertainment 221

Entertainment Construction Consulting Consulting 221

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. Data collected from the programs can offer competitive opportunities.

Airlines 210

Airlines Entertainment Consulting Consulting 210

Beyond Philosophy

DECEMBER 24, 2022

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. This is what we have learned… appeared first on CX Consulting.

Entertainment 170

Entertainment Consulting Consulting Surveys 170

Beyond Philosophy

JANUARY 19, 2022

Usually, you think of VR as an entertainment experience. However, Coca-Cola is taking their use of AR and VR beyond traditional entertainment and gaming use into new areas. Great Practical Examples of the Beginning of the Metaverse appeared first on CX Consulting. Subscribe today right here. The post Is This The Future?

Entertainment 221

Entertainment Real estate Technology Engineering 221

Beyond Philosophy

SEPTEMBER 26, 2019

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s leading Customer experience consultancy & training organizations. appeared first on Customer Experience Consulting.

Entertainment 276

Entertainment Sales Consulting Consulting 276

Call Center Weekly

DECEMBER 19, 2017

We want entertaining videos that make a point quickly; and we want systems that let us find and consume content with the click of a button." Associates working in these data-driven, tech-laden, experience-demanding contact center environments need resources that both engage, and add immediate value to their work.

Technology 136

Technology Customer Experience Entertainment Coaching 136

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. This is of special concern in competing with providers who provide substantial content for a much lower price. This involves looking deeper into the emotional components of value delivery, as well as the functional.

B2C 257

B2C B2B Metrics Entertainment 257

Call Center Weekly

NOVEMBER 13, 2017

In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. I have led or consulted contact centers of various sizes across numerous industries. These "projects" have become quite successful over the years. And that is what engagement all about.

Entertainment 159

Entertainment Contact Center Feedback Government 159

Beyond Philosophy

DECEMBER 15, 2022

It needs to have an element of entertainment or engagement that serves those relationship needs between people. The post appeared first on CX Consulting. It’s about my goal for my relationship with the person. Therefore, it’s not enough even to have a fantastic #customerexperience if we want something to go viral.

Entertainment 195

Entertainment Airlines Advertising Technology 195

Beyond Philosophy

DECEMBER 23, 2021

We seek out stories because they entertain us and remember stories better than if we heard the same information in a nonstory format. The Power of Storytelling appeared first on CX Consulting. We discussed the theory behind why storytelling is so important and some practical applications of it in a recent podcast. .

Entertainment 39

Entertainment Consulting Consulting Metrics 39

Outsource Consultants

MARCH 9, 2023

To ease these concerns, Outsource Consultants has compiled a list of ways to add excitement to returning to the office. Offer Entertainment and Recreation The reality of the working world today doesn’t have to consist of sitting in traffic, then in an office filled with white noise, followed by another bout with traffic on the journey home.

Morale 128

Morale outsourcing Call Center Entertainment 128

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. Maru’s Entertainment and Technology team will continue to frequently track the direction of the industry in the U.S.

Marketing 75

Marketing Entertainment Multichannel Consulting 75

TechSee

MAY 7, 2019

Global professional service consultants estimate that such returns account for more than $17 billion in lost annual revenues for brick-and-mortar and online retailers. percent) followed by entertainment products, including speakers, TVs, and gaming consoles (25.2 percent), small gadgets (20.3 percent), and home office products (4.8

Surveys 107

Surveys Entertainment Education Self service 107

Vcaretec

JUNE 6, 2022

We were prepared for the holiday surge in customer support tickets and traffic thanks to the Vcare team” Billy May -- Hastings Entertainment From The Care Industry. One of our Customer Care Specialists will connect with you for a free consultation on how you can deliver a great customer experience more efficiently.

Multichannel 89

Multichannel Entertainment Customer Care Call Center 89

Bill Quiseng

JANUARY 16, 2017

Using the entertainment analogy of “onstage” and “offstage”, cast members are constantly reminded the importance of recognizing they are “onstage” every time they step into a guest area. Teri Yanovitch is a speaker, author, facilitator, and consultant. One of the keys to Walt Disney World’s success is meticulous attention to detail.

Entertainment 100

Entertainment Banking Quality management Consulting 100

DMG Consulting

MARCH 18, 2020

Work-at-home (WAH) has been a topic entertained by the contact center world for the past 15 years. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. Learn more at www.dmgconsult.com.

Contact Center 100

Contact Center Management Government Transportation 100

Joe Rawlinson

MAY 17, 2022

Travel, arts and entertainment, and sports and recreation industries have the lowest CPCs, with $1.40, $1.60, and $1.73, respectively. The industries arts and entertainment, travel, and sports and recreation have the highest averages, with 10.67%, 8.54%, and 7.73% of CTR, respectively. to $8.67, with an average CPC of $3.53.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

inmoment

SEPTEMBER 19, 2019

InMoment’s customizable guest experience platform and inveterate consultants make it an ideal place to start for any company considering future-proofing. . Even the most CX-savvy companies may find it challenging to isolate their brand’s signal from the noise and balance short-term fixes with long-term improvements.

Entertainment 40

Entertainment Surveys CRM Feedback 40

AWS Machine Learning

JULY 15, 2024

However, traditional dubbing methods are costly ( about $20 per minute with human review effort ) and time consuming, making them a common challenge for companies in the Media & Entertainment (M&E) industry. This post shows you a cost-saving solution for video auto-dubbing.

Engineering 104

Engineering Entertainment Big data APIs 104

Transparent BPO

JULY 9, 2019

Most importantly, we discussed the reasons people would want satellite radio — long commutes being a major factor, but also the entertainment value they receive while sitting in traffic for 60 minutes a day one way (104 hours a year!) To experience it for your brand, give us a call at 800-276-5140 or email us to schedule a consultation.

Contact Center 95

Contact Center Gamification Entertainment Consulting 95

AWS Machine Learning

AUGUST 6, 2024

The wide applicability of LLMs explains why customers across healthcare, financial services, and media and entertainment are moving quickly to adopt them. Trained on massive datasets, these models can rapidly comprehend data and generate relevant responses across diverse domains, from summarizing content to answering questions.

Engineering 120

Engineering Construction Chatbots Entertainment 120

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Finance Consulting Consulting 52

Outsource Consultants

AUGUST 23, 2021

Or has an entertaining Twitter account. If you want to learn how Outsource Consultants can be your secret weapon in the draft room, get started by requesting your free call center cost proposal. Your search is inevitably limited in some ways, and you may not even know it. The Anything-But-Football-Stats Drafter.

outsourcing 104

outsourcing Call Center Entertainment Accountability 104

AWS Machine Learning

AUGUST 21, 2024

LMA for healthcare is an extended version of the Live Meeting Assistant solution that has been adapted to generate clinical notes automatically during virtual doctor-patient consultations. For best practices on prompting, you can consult the documentation provided by model providers.

Healthcare 95

Healthcare Consulting Consulting APIs 95