Consulting Entertainment outsourcing 
Outsource Consultants
MARCH 9, 2023
With this in mind, a growing number of clients are requesting in-office agents as part of their outsourcing deals. To accommodate the needs of their clients, outsource call centers have no choice but to initiate return-to-office procedures and reduce work-from-home flexibility for their agents.
Callminer
AUGUST 1, 2017
James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Jack is also the founder and CEO of FM Outsource, an award winning digital customer service outsourcing solution, and a regular public speaker on customer service, customer experience, AI, and automation.
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Outsource Consultants
AUGUST 23, 2021
Let’s review some popular draft strategies and – to stay on message – how they relate to your outsource call center search: The Intensely-Researched Drafter. This is, of course, a smart strategy for selecting an outsource call center partner. Or has an entertaining Twitter account. Or a great team mascot.
Outsource Consultants
DECEMBER 9, 2019
Lower technological hurdles, far reduced cost of telephony and long distance, and a business environment favorable to outsourcing have lifted the barriers to entry on the marketplace, increasing demand for acquisitions, roll-ups, and consolidations. . If you’re thinking about selling your call center, Outsource Consultants can help!
Outsource Consultants
MARCH 16, 2020
Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Outsource call centers that have been running an at-home model for years aren’t scrambling to prepare themselves for a workplace exodus, they’re already doing it successfully.
CCNG
OCTOBER 19, 2022
Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience. CCMC, 2017) Commonly used practices in customer service, that consumers hate: misuse of automated phone technology e.g. no live person option, outsourcing service abroad, upselling, having to repeat information already given and talking too fast.
Outsource Consultants
FEBRUARY 7, 2020
Management Team Buyouts are wonderful instruments but add a layer of risk to both sides that must be understood before entertaining them. If you’re thinking about selling your call center, Outsource Consultants can help! Find out how you can simplify the call center transition process and receive top dollar for your business.
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