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RapportBoost to Showcase New Chat Sales Boosting Platform at ICMI

RapportBoost

As the voice of the contact center profession, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources since 1985. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com.

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Customer Experience + Marketing: Pro’s & Con’s

ClearAction

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

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Building a Proactive Data-Driven Customer Success Engagement

CSM Practice

Value; Prove quantitative and strategic value delivered. Irit is frequently featured in podcasts , books , and industry events as a subject matter expert on customer success operations and strategy. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

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Talkdesk CX Tour London: Preview with Martin Hill-Wilson

Talkdesk

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! And, coming out of that was a consulting practice which is everything from strategy through to the people stuff and all the rest of it. Martin: Sure. I do a lot of keynotes and chairing now.

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Dec 29 – Customer Success Jobs

SmartKarrot

Drive strong customer engagement with assigned customer base through consultative outreach and partnership to directly drive strong customer outcomes across all Enterprise solutions. Influence future lifetime value through increased product adoption, customer satisfaction, and overall health scores. Apply here: [link].

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Essential Aspects of Sales Training

Integrity Solutions

Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants. Generally, in a one-, two- or three-day event, salespeople are taught a sales process, with no follow up or reinforcement. Is talking with them going to be a good use of our time?

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