Consulting Exercises Personalization 
Beyond Philosophy
OCTOBER 3, 2016
In this type, you compare traits of someone you see to a personal archetype. For example, you meet someone who eats vegan, so you assume they also exercise on a regular basis because your sister is a vegan and she is (obnoxiously) health conscious and exercises all the time. We want habit! Training Employees on Nonverbal Clues.
Beyond Philosophy
AUGUST 21, 2017
By nature, I’m an organized person. We see it every day in our customer experience consultancy. If you have the traits of a confident person, you’ll be better able to respond to factors you can’t control. I like things clear and orderly, laid out in black and white. I wanted to know, with absolute certainty. Trust your gut.
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Beyond Philosophy
JANUARY 29, 2022
Perhaps more importantly, she wants these improvements to prove practical and effective rather than viewed as a “soft and fluffy” exercise that is not practical for the organization to continue to support. People think that the exercise is the answer to everything that’s wrong (or right) with Customer Experiences.
Beyond Philosophy
OCTOBER 9, 2017
When someone sees the company provides an 800 number to call when troubleshooting (Stimulus), customers feel “comforted” and “relieved” (Response), and these feelings make them likely to recommend the company to another person (Effect). Empty talk about customer feelings doesn’t do anything for your business.
Beyond Philosophy
SEPTEMBER 13, 2017
Part of the exercise was to make virtual meal choices along the way. I understand this thinking; I am exactly this person. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. I never go with the highest one or the lowest one.
Beyond Philosophy
FEBRUARY 17, 2020
In other words, conversations might start on a social media platform and lead to an email interaction, which then led to a voice or in-person interaction with a company. When working with clients in this area, their organizations always gain a focus that was lacking before undertaking the exercise with us. .
Beyond Philosophy
JANUARY 19, 2020
However, in our global Customer Experience consultancy, whenever we present our findings to an organization, you usually get at least one person that tries to bend the results to meet their agenda. Another way to try to overcome Confirmation Bias at an individual level is to walk a mile in another person’s shoes.
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