Consulting Feedback Morale 
Beyond Philosophy
JUNE 12, 2017
We witness it all the time in our customer experience consultancy. This instills an attitude of “my job sucks” that saps employee morale and motivation. We see this from time to time in our consultancy – we are hired to make recommendations but senior management is sometimes stuck on the problems, not the solutions.
Beyond Philosophy
JULY 26, 2018
Customer feedback and surveys can help with this, with the caveat that customers might not always be a reliable source, particularly when the influences are subconscious. The moral of this story is that if you take the time to do the research, you bloody well better do something once you have it! Keep doing it.
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ShepHyken
NOVEMBER 19, 2023
My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback. Consumers are increasingly less likely to provide companies with direct feedback about bad experiences, so brands need to tap into feedback where customers are giving it. The most recent piece was about boosting agent morale.
Satrix Solutions
MAY 9, 2018
Here’s a question for you: Who in your organization receives the results and feedback from your Voice of the Customer program? Rather, it’s about creating a culture where customer feedback becomes a regular part of the conversation in every department, even the ones you wouldn’t initially expect to find value in the results.
CCNG
MARCH 8, 2023
You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? This means considering employee feedback, even when this feedback may not always be easy to hear. That’s why creating an open communication culture that encourages meaningful feedback is essential.
Beyond Philosophy
NOVEMBER 22, 2017
That’s going to breed productivity, morale, retention; and those people are going to be ambassadors for your brand.”. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Republished with permission from CustomerThink.com.
ShepHyken
AUGUST 4, 2016
Think of data as representing the ongoing feedback loop between a company’s internal culture and its customers. Jeff has over 12 years of experience managing and consulting to data for both internal and external clients, and has extensive experience in helping Executives focus on key indicators in order to achieve maximum results.
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