Beyond Philosophy

AUGUST 30, 2019

This is one of our key questions we ask organizations when we consult with them. Marketing, Sales, Customer service, Finance, IT, etc. The Secret of Creating an Effective Customer Experience (CX) Strategy. What is the experience you are trying to deliver to your customers?

Customer Experience 351

Customer Experience Finance Consulting Consulting 351

Beyond Philosophy

FEBRUARY 17, 2022

Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. This year, the Financial Times recognized us as one of the best management consultancies for the fourth year in a row. It would help if you built up your own war chest, not financing theirs. .

Consulting 221

Consulting Consulting Finance Education 221

Callminer

FEBRUARY 4, 2021

Adrian Travis is the Founder and President of Trindent Consulting. Doing so ensures clients can still avail of the company’s services without fully draining their finances. Carol Tompkins is the Business Development Consultant at AccountsPortal. In a world of finance, many customers will be needing help in a difficult time.

Call Center 345

Call Center Contact Center Finance Consulting 345

Beyond Philosophy

SEPTEMBER 19, 2020

Few organizations employ a scientific approach to customer behavior, choosing instead to focus on a company’s finance or operations. appeared first on CX Consulting. Companies don’t use science on the customer side of the business. This podcast is produced by Resonate Recordings. Click here find out more.

Finance 396

Finance Big data Consulting Consulting 396

Beyond Philosophy

AUGUST 21, 2021

14:16 Colin shares his no-miss strategy for ensuring that what you request in the budget will get approved (Hint: It involves getting the finance team on board). The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. ” approach to change. How can we help?

Finance 195

Finance Consulting Consulting Best practices 195

ShepHyken

JULY 30, 2021

Or, if you own a consulting firm, you may foresee your clients wondering how to improve team collaboration in a hybrid workforce. mentors accounting and finance professionals in over 80 countries to earn their CMA certification in as little as 8 months. These steps will enhance your clients’ satisfaction with your company. .

Finance 397

Finance Enterprise Coaching Consulting 397

CCNG

JULY 26, 2023

That answer could be based on your business case time-frame or other factors, such as your finance team’s standards. Jamie Coutts is a CCNG member who has been working in management, sales and solution consulting roles with contact center technology vendors for over 30 years.

Cloud contact 195

Cloud contact Contact Center CCNG Finance 195

CSM Magazine

SEPTEMBER 13, 2024

Practice managers do more than just book appointments and keep the office looking tidy and inviting—they also take on the responsibility of managing finances, hiring staff, and looking after quality of care in a clinic. Patient care extends past consultations and treatments.

Management 52

Management Finance Healthcare Feedback 52

Customer Guru

MARCH 7, 2018

Nienke Bloem is an acclaimed Customer Experience (CX) consultant and a distinguished keynote speaker on CX. Nienke started her career by serving in management and sales positions in the finance and the telecom sector. Her passion for the field of customer experience is evident in her credentials and her work.

Consulting 61

Consulting Consulting Customer Experience Telecommunications 61

Beyond Philosophy

SEPTEMBER 6, 2017

In our global Customer Experience consultancy, we recommend measuring CX performance that does the two following things: Reflects the CX definition you have determined as your goal, also called the Customer Experience Statement or CES. Yes, finance, legal, accounts receivable, we are talking about you. Not celebrating quick wins.

Consulting 302

Consulting Consulting Finance Metrics 302

CSM Magazine

SEPTEMBER 27, 2023

Financial literacy is the knowledge and skills in the field of finance that a person needs to make competent and cost-effective decisions. Increasing financial literacy is critical to making informed decisions about money, investments, and personal finance. What is financial literacy, and why improve it?

Real estate 59

Real estate Finance Banking Education 59

Vistio

JUNE 10, 2022

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. First of all, thanks for having me. Really looking forward to this.

Consulting 52

Consulting Consulting Best practices outsourcing 52

Beyond Philosophy

APRIL 9, 2020

Also, when putting an incentive in place, realize that finances are not the only thing driving this change in behavior. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter @ColinShaw_CX.

Consulting 435

Consulting Consulting Finance Accountability 435

Beyond Philosophy

JANUARY 9, 2017

This is a step in the right direction, but it’s still the same old car dealership with opaque pricing and negotiating tactics, confusing financing options and a host of add-on fees. Carvana now aims to do the same thing online, allowing customers to take virtual tours and arrange trade-ins and financing online.

Sales 321

Sales Finance Consulting Consulting 321

Beyond Philosophy

FEBRUARY 8, 2017

In our customer experience consultancy, we find there’s one thing that consistently prevents companies from adopting a more customer-centric approach. Executives spend their days dealing with big-picture strategic issues, personnel management and company finances. It’s not (as you might guess) cost!

Management 308

Management Consulting Consulting Finance 308

Beyond Philosophy

AUGUST 15, 2019

Peppers recalls a consulting gig for a large public enterprise outside the US a few years ago that measured their NPS every month. In our Global Customer Experience consultancy , we look at the area of customer emotions. Observational data is useful to your Customer Experience Metrics. The Effect of CX on Lifetime Value.

Metrics 312

Metrics Finance Surveys Consulting 312

Acquire BPO

JULY 8, 2024

addresses the challenges businesses encounter when embarking on their AI journey by providing comprehensive consulting services. With extensive experience across diverse industries such as finance, healthcare, logistics, and energy, Acquire.AI Navigating AI Complexity with Acquire.AI delivers tangible business benefits.

Business Process Outsourcing 52

Business Process Outsourcing Finance Healthcare outsourcing 52

Acquire BPO

JULY 8, 2024

addresses the challenges businesses encounter when embarking on their AI journey by providing comprehensive consulting services. With extensive experience across diverse industries such as finance, healthcare, logistics, and energy, Acquire.AI Navigating AI Complexity with Acquire.AI delivers tangible business benefits.

Business Process Outsourcing 52

Business Process Outsourcing Finance Healthcare outsourcing 52

Beyond Philosophy

FEBRUARY 15, 2021

She now works in behavioral finance. Wilson says it’s harder to stay at the cutting edge of finance without using behavioral science. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. appeared first on CX Consulting.

Finance 221

Finance Consulting Consulting Metrics 221

The Northridge Group

APRIL 8, 2024

Organizations (I use this term instead of “companies” because the technology is pervasive, spans commercial, healthcare, government, nonprofit, legal, finance etc.) Let’s break it down. are simply looking for efficiencies. Improve outcomes, get to resolution faster, do more with less and save capital. Full stop.

Technology 131

Technology Finance Government Healthcare 131

Beyond Philosophy

AUGUST 23, 2017

While it is always our goal to show growth in all of these areas with any recommendation we make in our global Customer Experience consultancy, we do not choose these areas as our indicators of success. That means you should include your finance department, your legal department, and any other “back office” departments in your measurement.

Metrics 331

Metrics Consulting Consulting Finance 331

Beyond Philosophy

JANUARY 19, 2023

For example, some consultants say that during a sales call, when the prospect switches from talking about what you do to what they do, it indicates that they are making a mental switch to the purchasing process. Or someone in finance, included because they will help them figure out how to pay for it. Click here.

Consulting 195

Consulting Consulting Finance Sales 195

CSM Magazine

FEBRUARY 6, 2024

Oracle’s integrated applications break down data silos, allowing finance and operational teams to collaborate like never before. Moreover, Oracle EPM encourages a frictionless collaboration between finance teams and operational divisions.

Entertainment 52

Entertainment Finance Consulting Consulting 52

Beyond Philosophy

JULY 22, 2021

She says the reality is that while marketing is instrumental to the Customer Experience team, it is the Customer Experience team that brings in the other (siloed) departments like marketing, finance, and other operational departments to own the experience. appeared first on CX Consulting. These discussions are fun. Join the Debate!

Marketing 221

Marketing Customer Experience Consulting Consulting 221

Beyond Philosophy

NOVEMBER 8, 2018

For years, telecom, finance, and the transportation sectors have been regulated monopolies. In our experience as global Customer Experience consultants, we find that most organizations do not understand these concepts or how their experience affects their customers’ psychological experience.

Customer centricity 385

Customer centricity Transportation Consulting Consulting 385

Win the Customer

MARCH 22, 2021

Managing small businesses finance is the most taxing part of being a small business owner. While the individuals who work for managed IT services and it consulting agencies are not a piece of technology, the work they do is vital to keep the technology used in small businesses running as they provide computer support.

Technology 188

Technology Finance Accountability Banking 188

Beyond Philosophy

AUGUST 26, 2021

My first advice for this rule is to get the finance team involved in your project. When I was working in corporate life, I used to get our finance teams to be part of the project teams to align on what financial justifications we needed to make to get our project funded. Rule #3: Remember, the costs are part of the formula. .

Finance 195

Finance Engineering Best practices Call Center 195

Fonolo

OCTOBER 22, 2020

In a report by Morning Consult , only 20% explicitly expressed worry regarding finances during this period, and 67% say they plan to reduce their general spending for their holiday shopping. Morning Consult. With the pandemic still looming overhead, consumers are widely mixed in their financial concerns for the holiday season.

Consulting 133

Consulting Consulting Finance Surveys 133

CSM Magazine

SEPTEMBER 29, 2022

Nearly a quarter of finance leaders plan to increase CSS funding, despite economic pressures. Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc.

Real estate 52

Real estate Customer Service Finance Self service 52

CSM Magazine

MARCH 28, 2023

This post will cover five critical ways hiring OCIO consultants from companies like Verus Investments can benefit your company. To help you streamline the decision-making process, seeking professional investment advice and consulting services is essential.

Finance 52

Finance outsourcing Benchmark Education 52

ChurnZero

NOVEMBER 22, 2021

This is a lesson Kristen Hayer, Founder and CEO of The Success League , has learned firsthand as a former Customer Success leader, and one that she’s helped countless others confront through her work running a Customer Success consultancy. This gives you a lever to pull that your Finance team understands and has agreed to,” says Kristen.

Benchmark 98

Benchmark Finance Best practices Sales 98

Beyond Philosophy

MARCH 7, 2024

My global Customer Experience consultancy developed a research methodology that defines the hidden impact of your experience on customer behavior. Emily Davidson wanted to know how she could determine the value of what she is doing in her customer experience initiatives. She asked the right blokes about this one.

Customer emotions 195

Customer emotions Construction Surveys Finance 195

Beyond Philosophy

SEPTEMBER 24, 2020

These organizations can go into incredible depth using science in other areas like products, finances, operations, and so on, but not customers. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. appeared first on CX Consulting.

Entertainment 348

Entertainment Consulting Consulting Finance 348

Hodusoft

JANUARY 1, 2024

Communication Traditional banks generally rely on in-person communication for account management, issue resolution, and consultation. Convenience and Ease of Access Using remote financial services, customers can easily manage their finances from anywhere at their convenience. Digital banking tends to have lower operational costs.

Banking 52

Banking Interactive Voice Response Finance Accountability 52

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

Call Design

MAY 31, 2022

Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Offering both on-site and in-the-cloud solutions, Call Design has a robust offering of innovative solutions that optimise the workforce.

Management 78

Management Finance outsourcing Enterprise 78

Call Design

MAY 31, 2022

Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Offering both on-site and in-the-cloud solutions, Call Design has a robust offering of innovative solutions that optimise the workforce.

Management 78

Management Finance outsourcing Enterprise 78