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Thats according to the National Customer Rage Survey , a study of 1,000 respondents that has its roots in an official White House review of consumer sentiment dating to 1976. This time around, the figure has increased to 74%, up from 66% in 2020, the last time the study was conducted.
Visit our Customer Rage Study page for more information. Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. Carey Center for Service Leadership. I am Darima Fotheringham.
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