Developing Mission, Vision and Guiding Principles in Call Centre Operations Will Improve Customer Service experience
Taylor Reach Group
MAY 11, 2021
Develop a ‘Guiding Principal’ document to guide agents with their decisions during customer contact and invest the time to conduct workshops and training of all staff. To find out more about how Taylor Reach can help your company with alignment, mission, and vision, CLICK HERE to schedule a free consultation.
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