Consulting Gamification Industry 
Beyond Philosophy
JUNE 11, 2015
Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?
CCNG
MAY 27, 2021
Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task. In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. This is what they do.
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Call Design
AUGUST 25, 2021
If you’re a manager within a sizable workforce, you’ve likely heard of gamification. While gamification has only been around for a short time and used by large scale organisations, a growing wave of smaller workplaces appear to be adopting this technology in recent years. The gamification industry had a US $9.1
Beyond Philosophy
APRIL 6, 2016
Some companies, however, go too far with benchmarking initiatives; and they can become hyper-concerned, even obsessed, with competitive focus inside of their industry. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.
Call Design
OCTOBER 29, 2021
Gamification represents one of the fastest growing methods of building engagement with 60% of agents reporting that they felt more engaged after gamification had been introduced into their training and work. It is for this very reason that gamification has become so popular all over the world. Gamification Builds Engagement.
Beyond Philosophy
APRIL 6, 2016
Some companies, however, go too far with benchmarking initiatives; and they can become hyper-concerned, even obsessed, with competitive focus inside of their industry. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.
DMG Consulting
JANUARY 3, 2020
Question: Our new workforce management (WFM) solution includes gamification capabilities. Organizations in many industries are leveraging the positive contributions of gamification in many areas of the enterprise, from human resources to risk management. . How should we use this feature?
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