Noble Systems

MARCH 20, 2020

All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). Competitions can be set based on your KPIs and motivating your contact center consultants to constantly improve on these targets.

Contact Center 82

Contact Center voip Gamification Government 82

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Gamification Contact Center 122

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Samantha’s previous role as Senior Professional Services Consultant at Panviva Australia, saw engagements with Contact Centre customers and project management groups including Westpac, Vic Roads, HBF, Medibank, ANZ, Foxtel and AHM.

Transportation 40

Transportation Government Multichannel Consulting 40

NobelBiz

MAY 22, 2022

Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. Determine your geography (how wide a web you can cast?)

call center workforce 52

call center workforce Call Center Management Gamification 52

COPC

MARCH 23, 2020

s Senior Consultants, has supported many Work-At-Home environments over the last ten years. Brad Shaw also feels that gamification can help keep Work-At-Home agents involved in using the knowledge management tools correctly, making sure they give the right answers to customer questions. . Cyndy Edwards, one of COPC Inc.’s

At home agents 52

At home agents Consulting Consulting Government 52

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele. Yeah, there’s definitely.

Contact Center 52

Contact Center Real estate Customer Service Self service 52