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Kenya Call Center Services: The Best-Kept Secret in Africa Outsourcing?

Outsource Consultants

With investments in technology and government-backed initiatives, the potential here is enormous. The Kenyan government has actively invested in tech, ensuring that the infrastructure keeps pace with demand. Government Support Kenya’s government is all-in on growing the BPO sector. Ready to explore your options?

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Do You Have an Audit Plan for Customer Service?

Taylor Reach Group

Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. Service delivery is no longer the responsibility of reception, the information provider, order taker or outbound sales. Snapshotz™ Online for Consultants.

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Outbound Sales Call. Governance. Project Deployment Time – An important success metric is whether the customer journey analytics project, as defined, is completed on time.

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Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

These agents can deliver inbound service that strengthens your customer relationships while also boosting revenue through outbound sales. Government and political. Paraguay is a great outsourcing option If you need agents that speak English, Spanish, and Portuguese. Communications. Consumer products and e-commerce. Hospitality.

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The ROI of Contact Center Benchmarking

Transparent BPO

And one of the best ways to measure improvement in the contact center, according to Jeff Rumburg, co-founder and managing partner at MetricNet , a contact center benchmarking and consulting firm, and the subject of this month’s expert interview series , is through the practice of benchmarking. ” Importance of a Valid Peer Group.

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Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

Jamaica’s government is fully supportive of the business process outsourcing (BPO) industry. It also makes for solid ROI with outbound sales and telemarketing. Jamaica is known by many as a great place to travel due to its tropical climate and beautiful beaches, but it’s also a great place to outsource your call center services.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Governance Large enterprises typically have a central governance team in place that is responsible for setting project quality standards, fostering communications and sharing best practices.