Beyond Philosophy

OCTOBER 4, 2018

I am a morning person. Dieters dip into the pint after work or school or dealing with children or bosses or government committees. If the customer is more like my wife, who is a NOT a morning person, and you are working with them early in the day, they might not yet be ready for you. For example. It is later in the day.

Government 353

Government CRM Personalization Customer Experience 353

Beyond Philosophy

MAY 25, 2016

The federal government pressured both sides to return to the negotiating table in Washington D.C. As Customer Experience Consultants, we call this an Outside-in approach , meaning you are looking at your Customer Experience as if you were a customer. My personal background is in telecoms. with the help of a federal mediator.

Wireless 283

Wireless outsourcing Employee engagement Call Center 283

Taylor Reach Group

MAY 22, 2019

The government will better serve all stakeholders by establishing a focus to oversee the design and implementation of a human-centered design strategy that: identifies and responds to key touch points in a stakeholder’s journey. Now when Jane talks about the government agency she shares her experience. By Rosetta Lue.

Government 106

Government Contact Center Call Center Wait times 106

AWS Machine Learning

NOVEMBER 15, 2024

For now, we consider eight key dimensions of responsible AI: Fairness, explainability, privacy and security, safety, controllability, veracity and robustness, governance, and transparency. Governance encompasses the frameworks, policies, and rules that direct AI development and use in a way that is safe, fair, and accountable.

APIs 112

APIs Government Best practices Metrics 112

Beyond Philosophy

JUNE 25, 2021

Even the government came out against it. The question on everyone’s mind is how do you know if the person is telling the truth about their vaccinated status? Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Forbes.com.

Customer Experience 383

Customer Experience Airlines Consulting Consulting 383

Beyond Philosophy

MAY 24, 2016

Keller Fay defines an influencer (as distinct from someone who makes, or is likely to make, a recommendation) as “a person who has a greater than average reach or impact through word-of-mouth in a relevant marketplace”. These are ordinary people, not celebrity actors or pro athletes, government bigwigs, or corporate executives.

B2B 236

B2B Government B2C Consulting 236

AWS Machine Learning

SEPTEMBER 18, 2024

Personalization has become a cornerstone of delivering tangible benefits to businesses and their customers. We present our solution through a fictional consulting company, OneCompany Consulting, using automatically generated personalized website content for accelerating business client onboarding for their consultancy service.

Personalization 127

Personalization Construction Consulting Consulting 127

Taylor Reach Group

JULY 4, 2018

Why would you want to retain a consultant? What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a new center? Seven Reasons You Need a Consultant’s Expertise When Selecting a Contact Center Location. Eliminates internal bias.

Consulting 109

Consulting Consulting Contact Center Call Center 109

CX Accelerator

NOVEMBER 11, 2022

While not required, the person in this role is often an extroverted visionary. Within this skillset sits CX governance – the system by which the organization is controlled and operates, and the mechanisms by which it, and its people, are held to account. The first person we would hire would be the Head of CX.

Journey mapping 307

Journey mapping Customer centricity Analytics Government 307

Beyond Philosophy

JANUARY 5, 2021

We shared both personal and business things that 2020 has taught us on a recent podcast. At the beginning of the pandemic, I was talking to a client who moved a 500-person call center to work from home in only 15 days. Crises also present an opportunity to learn, grow, and develop yourself personally.

Consulting 221

Consulting Consulting Government Coaching 221

Callminer

FEBRUARY 4, 2021

Adrian Travis is the Founder and President of Trindent Consulting. The pandemic has made it difficult for customers to establish contact with many businesses and government departments…”. Carol Tompkins is the Business Development Consultant at AccountsPortal. Courtney Quingley is a Reputation Consultant from Rize Reviews.

Call Center 345

Call Center Contact Center Finance Consulting 345

CCNG

OCTOBER 25, 2023

Governance is more than just project management or business processes, it requires cross-functional collaboration and involvement from various stakeholders to successfully implement large-scale changes. Her consulting practice offers a unique delivery for operationalizing customer experience improvement at every touchpoint.

CCNG 195

CCNG Technology Employee engagement Government 195

AWS Machine Learning

APRIL 30, 2025

Booking.com , one of the worlds leading digital travel services, is using AWS to power emerging generative AI technology at scale, creating personalized customer experiences while achieving greater scalability and efficiency in its operations. One of the things we really like about AWSs approach to generative AI is choice.

Government 67

Government Engineering Enterprise APIs 67

AWS Machine Learning

FEBRUARY 21, 2025

The workflow processes a patient health information package containing three distinct document types: Structured document A new patient intake form with standardized fields for personal information, medical history, and current symptoms.

APIs 90

APIs Healthcare Consulting Consulting 90

Beyond Philosophy

MARCH 26, 2021

As usual the devil is in the detail so let me lay out the issue that many governments around the world are struggling with. However, is doing the same thing because a person hasn’t had a vaccine appropriate? This situation occurs with mass mandates at the government level, as we have seen with masks.

Government 195

Government Consulting Consulting Personalization 195

ShepHyken

MAY 1, 2020

The 2020 Edelman Trust Barometer showed employees trust their employer over media, government and other sources by a significant margin. Demonstrate your concern for your employees, their very real fears and anxieties, not only professionally and economically, but socially and personally. People are overwhelmed by information overload.

Government 245

Government Consulting Consulting Personalization 245

Beyond Philosophy

MARCH 2, 2018

as part of the government. From what employee emails they can read to how much social media access employers are entitled to website usage on company equipment, and even whether an employer can order a polygraph, the government works to help draw the lines of what is fair game and what isn’t. and in the U.K.,

Government 253

Government Employee engagement Customer Experience Consulting 253

Call Center Weekly

SEPTEMBER 1, 2017

Don't take it personal- The customer is in need of your assistance. As cliché as it may sound, the customer isn’t angry at you, so reign in your personal feelings. I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. What tips do you have?

Government 182

Government Contact Center Consulting Consulting 182

Beyond Philosophy

FEBRUARY 13, 2019

The variables like setting, personality type, time of day, the significance of the outcome, etc., It seems like it would fall under the Intuitive System, which happens to be the system that governs habitual behavior. The person is the same, but the context of how they are feeling is different. The theory is limited.

Consulting 230

Consulting Consulting Benchmark Government 230

Callminer

APRIL 20, 2020

If you need a business plan for opening a retail store, you’ll get best results if the consultant you hire has verifiable experience in the retail sector.” Avoid common mistakes like poor corporate governance and lacking incentive models. Sub-standard corporate governance of the outsourcing program over time.

Business Process Outsourcing 286

Business Process Outsourcing outsourcing Call Center Engineering 286

Call Center Weekly

DECEMBER 14, 2018

Be personable 7. I have over 15 years of progressive customer service leadership experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. Treat customers as you would treat yourself 2. Always respect customers 3. Keep your promises 5.

Government 167

Government Contact Center Consulting Consulting 167

Beyond Philosophy

JUNE 23, 2015

and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. Wireless text messaging is widely used in the U.S.;

Marketing 246

Marketing Wireless Advertising Revenue potential 246

AWS Machine Learning

MARCH 18, 2025

This level of personalization is essential in the rapidly evolving AI landscape, where innovation often requires experimenting with cutting-edge techniques and technologies. Take the first step towards revolutionizing your AI initiatives by scheduling a consultation with our experts.

Government 114

Government Healthcare Technology Finance 114

TechSee

JUNE 16, 2022

This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Brad Cleveland, Author, Speaker & Consultant. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Call Center Weekly

OCTOBER 23, 2017

I believe personal growth is the primary responsibility of the individual. I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries. What do you think?

Government 136

Government Contact Center Consulting Consulting 136

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. They may have already discovered customers’ intended outcomes as part of their outcomes-based selling and consultative selling approaches.

Government 62

Government B2B Customer Experience Enterprise 62

CSM Magazine

OCTOBER 24, 2024

Access to concise information, such as government resources on insolvency procedures , is invaluable for those navigating insolvency. For those in need of professional guidance, seeking insolvency advice or utilising resources from government and financial institutions can provide a solid foundation for recovery.

Customer Service 52

Customer Service Government Consulting Consulting 52

Taylor Reach Group

JUNE 21, 2021

TRG, an award-winning call and contact center consulting and managed services firm, will be performing a deep dive into all of the center’s processes, staffing, and technology in order to determine the precise gaps between current operations and state compliance. A global Contact Center, Call Center, and Customer Experience consulting firm.

Consulting 128

Consulting Consulting Contact Center Government 128

Call Center Weekly

APRIL 11, 2018

How do you ensure you are hiring the right person? I aim to hire the right person, and teach the skills, versus hiring for skills, and having the wrong person. Instead, I focus on the person. I want to be confident I have the right person assisting customer.

Government 36

Government Contact Center Consulting Consulting 36

Call Center Weekly

NOVEMBER 13, 2017

Make it personal! Some individuals will view acknowledgment as superficial and inauthentic, if it personal. The point is this; true acknowledgment touches the core of the person, by understanding their needs and making a valid attempt at meeting them! Acknowledgment Everyone has different motivators.

Entertainment 159

Entertainment Contact Center Feedback Government 159

Call Center Weekly

OCTOBER 17, 2017

As a leader, it is my obligation to create a culture that aids in the personal and professional growth of my staff. Agent assessment Have team members complete a self-assessment of their interests, skills, values, and personality. I have led or consulted contact centers of various sizes across numerous industries.

Government 136

Government Contact Center Consulting Consulting 136

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 128

Government APIs Enterprise Best practices 128

Beyond Philosophy

AUGUST 30, 2016

And, as many consulting organizations have determined, today these factors are critical for both understanding leveraging downstream customer behavior. It occurs in the personal emotional and subconscious distillation of that experience in creating memories forming the customer’s behavior. The Case for Strengthening Sales Governance.

B2C 150

B2C B2B Customer advocacy Consulting 150

Call Center Weekly

OCTOBER 30, 2017

Experts suggest we learn in a variety of ways: Visual Aural (auditory-musical) Verbal Physical Logical Social Solitary These alternatives training opportunities may be appealing to those who do not do well in a formal setting, thus making the learning and development process more personal!

Government 240

Government Contact Center Consulting Consulting 240

Call Center Weekly

APRIL 12, 2018

It is a shared responsibility of every person and department in a company. I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. I have led or consulted contact centers of various sizes across numerous industries.

Customer retention 136

Customer retention Contact Center Brand ambassadors Government 136

Taylor Reach Group

APRIL 1, 2020

While many organizations have transitioned the majority of their workforce to remote or work-from-home status, there are some contact centers that continue to maintain onsite operations due to business needs, technology challenges, or the inability of their staff to self-govern. Also, consider establishing power-shifts (e.g.,

Contact Center 137

Contact Center Average Handle Time Consulting Consulting 137

Call Center Weekly

AUGUST 15, 2018

Rather than discussing their resume, I begin by asking the candidate questions that speak to them as a person. It is my aim to hire the right person and teach the skills, versus hiring the skills and having the wrong person. I have led or consulted contact centers of various sizes across numerous industries.

Contact Center 143

Contact Center Government Personalization Consulting 143