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Principal Financial Group uses QnABot on AWS and Amazon Q Business to enhance workforce productivity with generative AI

AWS Machine Learning

The Principal AI Enablement team, which was building the generative AI experience, consulted with governance and security teams to make sure security and data privacy standards were met. Joel lives in Des Moines, Iowa, with his wife and five children, and is also a group fitness instructor. 2024, Principal Financial Services, Inc.

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From Cost to Catalyst: A Consultant’s View on Transforming Organizations Through Workforce Management

CCNG

Transitioning from the corporate sphere to consulting in recent years has further reinforced my beliefs. Thanks to Matt Armbruster and the Northridge Group for sharing these insights.

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From Contact Center to Customer Experience Center – Are You Ready?

CCNG

Staying competitive means focusing on: Seamless AI and human integration Workforce optimization and strategic outsourcing Data-driven insights for proactive engagement Christa Heibel is an industry insider, thought leader, change maker, and the Founder and CEO at CH Consulting Group.

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We’ve Always Done It That Way!

CCNG

Each month my department would print a large report (several hundred pages) and shrink wrap it and deliver it to the executives in the group. He began Customer Centered Consulting Group over 20 years ago to help organizations of all types improve their effectiveness. Customer Service has always been David’s passion.

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Re-Imagining Your Customer Experience in a Time of Change

Beyond Philosophy

There are three different groups of organizations regarding opening up again after the pandemic: Organizations that are reacting to things: This group is changing the Customer Experience to respond to the crisis, but believe the present environment we are experiencing is temporary. Psychology influences these groupings, also.

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Is Your Business Scalable?

CCNG

This could be something such as the amount floor space needed for assembly of a product, or the number of tables and dishes required to serve a meal to a large group. He began Customer Centered Consulting Group over 20 years ago to help organizations of all types improve their effectiveness. Other resources required.

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Be a Difference Maker! 

CCNG

Check your motive: When you are the only one in your group who is providing great service, remember that your objective is to care for your customer, not use the situation to make yourself look better than your co-workers. Stay focused: It is easy to get caught up in the problems and poor behaviors of leadership and your fellow team members.

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