CSM Practice

OCTOBER 7, 2019

Your customer base is divided into groups with similar needs to allow you efficiently deliver appropriate services for each segment. Other criteria could include the number of licenses, geo-location, strategic value, service package, etc. RACI stands for: Responsible, Accountable, Consulted, and Informed. Staffing Model.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Talkdesk

MAY 23, 2019

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! And, coming out of that was a consulting practice which is everything from strategy through to the people stuff and all the rest of it. And, that was part of a group that I stayed involved in for a good 25 years.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. A cohort analysis is another powerful data-driven approach to gaining deeper insights into customer behavior by placing them in groups with distinguishable traits or actions. Risk; Identify risk early for churn, down-sell, and onboarding. Cohort Analysis.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool.

industry standards 40

industry standards Enterprise Technology Self service 40

Integrity Solutions

MAY 24, 2023

It’s an aspect of salesperson development that both groups say, if given dedicated focus, would result in a significant lift in performance. Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

MARCH 13, 2023

To function as a consultant spotting fresh opportunities to maximise the usage of software Solutions, one must have a thorough understanding of the software solution. Find chances to deepen the connection and produce leads for the sales team. Sustain high client retention rates that are in line with business objectives.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19