Beyond Philosophy

MARCH 31, 2020

Digitization will also speed up in Education and Healthcare. Healthcare, AI, and Robotics. So we might get to see robots more often in hospitals and AI will spread further in healthcare. appeared first on Customer Experience Consulting. Web Meetings and Working from Home (WFH). in some hospitals in Asia.

Airlines 499

Airlines Healthcare Government Self service 499

AWS Machine Learning

AUGUST 21, 2024

The Live Meeting Assistant (LMA) for healthcare solution is built using the power of generative AI and Amazon Transcribe , enabling real-time assistance and automated generation of clinical notes during virtual patient encounters. What are the differences between AWS HealthScribe and the LMA for healthcare?

Healthcare 120

Healthcare Consulting Consulting APIs 120

Beyond Philosophy

AUGUST 21, 2017

healthcare, it sometimes seems that there’s little we can count on. We see it every day in our customer experience consultancy. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Executives struggle with internal ambiguities too.

Consulting 351

Consulting Consulting Healthcare Coaching 351

The Northridge Group

MARCH 28, 2022

The benefits of data insights for healthcare contact centers are plentiful and therefore worthy of further exploration. A Fortune 50 Healthcare client wanted to better understand the drivers of their high incidence of repeat calls. A Success Story. A Three-Pronged Approach.

Healthcare 128

Healthcare Analytics Contact Center First call resolution 128

AWS Machine Learning

FEBRUARY 21, 2025

Solution overview This intelligent document processing solution uses Amazon Bedrock FMs to orchestrate a sophisticated workflow for handling multi-page healthcare documents with mixed content types. Use case and dataset For our example use case, we examine a patient intake process at a healthcare institution.

APIs 93

APIs Healthcare Consulting Consulting 93

ShepHyken

DECEMBER 6, 2022

Shep Hyken interviews Diane Hopkins, Certified Experience Economy Expert, CEO of ExPeers Consulting and author of Unleashing the Chief Moment Officers. Hopkins is a Certified Experience Economy Expert, healthcare strategy consultant, and author of Unleashing the Chief Moment Officers and It’s Hard to be Easy.

Customer centricity 309

Customer centricity Consulting Consulting Advertising 309

Nexmo

APRIL 12, 2019

The typical healthcare journey no longer begins and ends in the waiting room. The sum of these interactions comprises the modern healthcare experience, enabled by programmable communications. The sum of these interactions comprises the modern healthcare experience, enabled by programmable communications. Virtual consultations.

Healthcare 94

Healthcare Consulting Consulting Personalization 94

Beyond Philosophy

APRIL 30, 2020

If you haven’t, everybody goes outside their front door and claps, and ring bells and make a general commotion through deserted city landscapes to show their gratitude to the healthcare workers on the front lines of the pandemic. The post Pandemic Behavior Explained: The Good and The Bad appeared first on CX Consulting.

Consulting 404

Consulting Consulting Advertising Healthcare 404

Beyond Philosophy

JUNE 25, 2020

We discovered that one of the most critical points of an insurance company experience occurs in the claims moment, particularly if you’re in the healthcare industry. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Management 472

Management Entertainment Consulting Consulting 472

Beyond Philosophy

MAY 11, 2016

From the report: “Tax dodging by multinational corporations costs the US approximately $111 billion each year and saps an estimated $100 billion every year from poor countries, preventing crucial investments in education, healthcare, infrastructure, and other forms of poverty reduction. 8 Worst Mistakes You Don’t Want to Repeat.

Consulting 275

Consulting Consulting Healthcare Customer emotions 275

HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Undeniably, the healthcare compliance list is long, and a moving target.

Healthcare 100

Healthcare B2C Government Analytics 100

Beyond Philosophy

JUNE 25, 2021

For example, it is a good time to sell healthcare insurance in the UK because people would likely rather pay to go somewhere now than wait for an appointment with the NHS. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Forbes.com.

Customer Experience 383

Customer Experience Airlines Consulting Consulting 383

TeleDirect

APRIL 16, 2025

Top 7 Features to Look for in a Medical Call Center Service Choosing the right medical call center can significantly enhance your healthcare customer service and operational efficiency. 24/7 Availability and After-Hours Support Healthcare doesnt stop at 5 p.m., 24/7 Availability and After-Hours Support Healthcare doesnt stop at 5 p.m.,

Call Center 62

Call Center Healthcare Call flow Scripts 62

Comm100

APRIL 12, 2023

Accessibility is critical in healthcare. Clearly, healthcare providers face a need to communicate with their patients in an accessible way. Accessibility through remote care One of the most significant ways that live chat helps to improve accessibility in healthcare is by enabling remote care delivery for patients.

Healthcare 98

Healthcare Education Government Chatbots 98

TeleDirect

MARCH 26, 2025

24/7 Patient Support: A Game-Changer for Medical Practices 24/7 Patient Support : A Game-Changer for Medical Practices is essential in todays healthcare environment where patient expectations are higher than ever. Phone Support: Real-time conversation with healthcare professionals or trained agents.

Healthcare 62

Healthcare Multi-channel support Consulting Consulting 62

Beyond Philosophy

MAY 15, 2021

13:40 Colin shares a story about working with a healthcare company and what it taught him about segmenting customers within a single account. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on LinkedIn and Twitter.

Customer Experience 259

Customer Experience Management B2B Customer emotions 259

TeleDirect

JANUARY 4, 2025

Industries where customers expect immediate assistance, such as healthcare, e-commerce, and technology. Healthcare Appointment scheduling, patient inquiries, and telehealth consultations. A: Industries such as healthcare, e-commerce, technology, financial services, and travel benefit the most from round-the-clock support.

Healthcare 62

Healthcare Call Center call center solutions Sales 62

Contact Center Pipeline

APRIL 16, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies.

Contact Center 250

Contact Center Consulting Consulting Technology 250

Outsource Consultants

APRIL 3, 2025

At Outsource Consultants, we’ve observed a growing interest in this Caribbean nation’s outsourcing potential. Partnering with local legal experts or experienced outsourcing consultants (such as Outsource Consultants) can help navigate the regulatory environment and ensure compliance with local laws and international standards.

Call Center 67

Call Center outsourcing Government Telecommunications 67

TeleDirect

JANUARY 4, 2025

Healthcare Healthcare providers rely on 24/7 support for appointment scheduling, patient inquiries, and telehealth consultations, improving patient care and accessibility. E-Commerce Online retailers use 24/7 call centers to handle order inquiries, returns, and shipping updates, ensuring a seamless shopping experience.

Call Center 71

Call Center outsourcing Healthcare Multichannel 71

Talkdesk

OCTOBER 27, 2020

It’s among the most critical times of the year, when healthcare call centers are flooded with consumers inquiring about plan options or needing additional assistance. One way many healthcare organizations manage this greater call volume is to significantly increase their temporary agent workforce during and immediately after open enrollment.

Healthcare 73

Healthcare outsourcing Call Center Business Process Outsourcing 73

CCNG

JUNE 1, 2022

While all industries either are now or soon will be affected by this trend, the three industries impacted the most by this are healthcare, hospitality and high tech. NEX Healthcare Consulting and has over 30 years of professional information system management and consulting experience. Exactly half of U.S.

Healthcare 195

Healthcare Consulting Consulting Feedback 195

TeleDirect

JANUARY 23, 2025

The Role of Call Centers in Patient Care Coordination In the evolving landscape of healthcare, call centers play a pivotal role in patient care coordination. For healthcare providers, having a dedicated call center alleviates the administrative burden on staff while enhancing the overall patient experience.

Call Center 62

Call Center Healthcare Wait times Education 62

Connect

APRIL 23, 2025

This process starts with a consultative phase, which includes a comprehensive review that aims to identify a companys biggest risks and vulnerabilities. About ‘ Connect. Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple.

Government 77

Government Telecommunications Consulting Consulting 77

Beyond Philosophy

SEPTEMBER 10, 2022

In this episode, we talk with Zhecho Dobrev , Senior Consultant at Beyond Philosophy for 13 years, Customer Experience and Behavior Science Consultant and Trainer, and, now, Author of The Big Miss: How Organizations Overlook the Value of Emotions , about what he found and whether any of it was worth its weight in gold.

Consulting 170

Consulting Consulting Finance Healthcare 170

Outsource Consultants

JANUARY 26, 2022

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. He has held executive roles at major BPO providers and specializes in the insurance , financial , and healthcare verticals. About Outsource Consultants.

outsourcing 67

outsourcing Consulting Consulting Healthcare 67

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. His professional journey has allowed him to accumulate extensive knowledge in various sectors, including healthcare , energy , and consumer products.

Consulting 67

Consulting Consulting outsourcing Call Center 67

Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

Consulting 67

Consulting Consulting outsourcing Healthcare 67

Beyond Philosophy

DECEMBER 5, 2016

If customer-centricity can be created in healthcare, it can be created anywhere.”. Michael Lowenstein provides strategic consulting, research design and in-depth, leading-edge analysis that helps clients deliver outstanding business results through deeper customer experience, communication, relationship, employee and brand equity insights.

Brand ambassadors 247

Brand ambassadors Customer centricity Banking Consulting 247

Zappix

FEBRUARY 27, 2025

The Digital Shift: How Patient Communication Preferences Are Changing As the healthcare industry develops, communication between patients and providers is undergoing a dramatic transformation. From wearable health devices to mobile-responsive platforms, patients now have greater access to healthcare resources on the go.

Healthcare 52

Healthcare Wait times Consulting Consulting 52

Outsource Consultants

FEBRUARY 24, 2025

At Outsource Consultants, we’ve witnessed a surge in interest for Tijuana nearshore call centers. Research from Denison Consulting concludes that companies demonstrating higher levels of performance in key areas of corporate culture, including adaptability, can significantly improve their customer satisfaction rates.

outsourcing 67

outsourcing Call Center Consulting Consulting 67

TeleDirect

JANUARY 12, 2022

Telehealth Technology in Healthcare. Types of Telehealth Services | Telehealth Trends in Healthcare | Modern Healthcare Telehealth Platforms | How TeleDirect Can Benefit Your Telehealth Services. A number of factors ensures the general growth of telehealth technology in healthcare for years to come. And many others.

Healthcare 62

Healthcare Business Process Outsourcing outsourcing Consulting 62

ShepHyken

OCTOBER 19, 2018

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. Cameron Halcomb • Customer Experience Consultant, Emarsys • @cam_hassler • LinkedIn. Introduction: AI in CX. _.

Customer Service 280

Customer Service Automotive Airlines Chatbots 280

AWS Machine Learning

MARCH 18, 2025

Hippocratic AI is an AI company that develops the first safety-focused large language model (LLM) for healthcare. This capability is essential across sectors like healthcare, finance, and autonomous systems, where timely, accurate AI inferences are critical.

Government 113

Government Healthcare Technology Finance 113

3CLogic

MARCH 27, 2025

Whether citizens are applying for permits, accessing healthcare services, or resolving tax inquiries, expectations have shifted. To explore this topic further, please access our state and local government success stories or schedule a personalized consultation with one of 3CLogics experts on service desk optimization and efficiency.

Government 96

Government Self service contact center solutions Contact Center 96

CSM Magazine

FEBRUARY 19, 2025

Third-party APIs may link apps to healthcare and meditation services. Healthcare Data Protection: HIPAA and GDPR necessitate careful storage and management of sensitive data. Solution Expert Legal Guidance Consult legal professionals specializing in healthcare and data privacy from the beginning of development.

APIs 52

APIs Healthcare Gamification Consulting 52

AWS Machine Learning

MAY 13, 2024

When summarizing healthcare texts, pre-trained LLMs do not always achieve optimal performance. Solution overview In this post, we start with exploring a few of the prompt engineering techniques that will help assess the capabilities and limitations of LLMs for healthcare-specific summarization tasks.

Healthcare 136

Healthcare Engineering APIs Benchmark 136