Beyond Philosophy

DECEMBER 6, 2017

To this point, nothing anyone has tried in the healthcare industry to correct patient behavior has worked—at least not in a significant or widespread way. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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Beyond Philosophy

APRIL 30, 2020

If you haven’t, everybody goes outside their front door and claps, and ring bells and make a general commotion through deserted city landscapes to show their gratitude to the healthcare workers on the front lines of the pandemic. The post Pandemic Behavior Explained: The Good and The Bad appeared first on CX Consulting.

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Beyond Philosophy

JUNE 25, 2020

We discovered that one of the most critical points of an insurance company experience occurs in the claims moment, particularly if you’re in the healthcare industry. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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AWS Machine Learning

AUGUST 21, 2024

The Live Meeting Assistant (LMA) for healthcare solution is built using the power of generative AI and Amazon Transcribe , enabling real-time assistance and automated generation of clinical notes during virtual patient encounters. What are the differences between AWS HealthScribe and the LMA for healthcare?

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Beyond Philosophy

MAY 11, 2016

From the report: “Tax dodging by multinational corporations costs the US approximately $111 billion each year and saps an estimated $100 billion every year from poor countries, preventing crucial investments in education, healthcare, infrastructure, and other forms of poverty reduction. 8 Worst Mistakes You Don’t Want to Repeat.

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Consulting Consulting Healthcare Customer emotions 275

HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Undeniably, the healthcare compliance list is long, and a moving target.

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Beyond Philosophy

JUNE 25, 2021

For example, it is a good time to sell healthcare insurance in the UK because people would likely rather pay to go somewhere now than wait for an appointment with the NHS. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Forbes.com.

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Beyond Philosophy

MAY 15, 2021

13:40 Colin shares a story about working with a healthcare company and what it taught him about segmenting customers within a single account. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on LinkedIn and Twitter.

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Customer Experience Management B2B Customer emotions 259

Contact Center Pipeline

APRIL 16, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies.

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Talkdesk

OCTOBER 27, 2020

It’s among the most critical times of the year, when healthcare call centers are flooded with consumers inquiring about plan options or needing additional assistance. One way many healthcare organizations manage this greater call volume is to significantly increase their temporary agent workforce during and immediately after open enrollment.

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CCNG

JUNE 1, 2022

While all industries either are now or soon will be affected by this trend, the three industries impacted the most by this are healthcare, hospitality and high tech. NEX Healthcare Consulting and has over 30 years of professional information system management and consulting experience. Exactly half of U.S.

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Outsource Consultants

JANUARY 26, 2022

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. He has held executive roles at major BPO providers and specializes in the insurance , financial , and healthcare verticals. About Outsource Consultants.

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Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. His professional journey has allowed him to accumulate extensive knowledge in various sectors, including healthcare , energy , and consumer products.

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AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. Speaker role identification (clinician or patient).

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CSM Magazine

OCTOBER 14, 2024

Imagine a world where health meets technology, changing the way we understand healthcare forever. It’s the power of personalized healthcare, and immediate attention, all bundled up in a few clicks. This virtual healthcare model delivers a unique, personalized experience, designed to align with your specific needs and lifestyle.

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Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

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Beyond Philosophy

DECEMBER 5, 2016

If customer-centricity can be created in healthcare, it can be created anywhere.”. Michael Lowenstein provides strategic consulting, research design and in-depth, leading-edge analysis that helps clients deliver outstanding business results through deeper customer experience, communication, relationship, employee and brand equity insights.

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TeleDirect

JANUARY 12, 2022

Telehealth Technology in Healthcare. Types of Telehealth Services | Telehealth Trends in Healthcare | Modern Healthcare Telehealth Platforms | How TeleDirect Can Benefit Your Telehealth Services. A number of factors ensures the general growth of telehealth technology in healthcare for years to come. And many others.

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ProProfs Blog

APRIL 8, 2019

These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business, it is also important to reach out to your customers and provide instant resolution to their queries. Around 1 in 20 searches on Google are health-related topics.

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ShepHyken

OCTOBER 19, 2018

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. Cameron Halcomb • Customer Experience Consultant, Emarsys • @cam_hassler • LinkedIn. Introduction: AI in CX. _.

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Outsource Consultants

MAY 20, 2019

With healthcare providers, including medical clinics and hospitals, all feeling the squeeze to implement cost-driven initiatives, many healthcare providers are seeking outsourced solutions as a way to ease financial constraints and free up resources without degrading quality care across a heavily-regulated industry.

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CSM Magazine

DECEMBER 2, 2024

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

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TLC Associates

MARCH 3, 2020

Imagine an enrollee of a healthcare insurance provider calls the company’s contact center to discuss a service issue. Healthcare consumers are evolving before our eyes. Where patients formerly wanted answers, today they want a higher level of care in their relationship with their healthcare insurance provider.

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Beyond Philosophy

JUNE 11, 2021

As a 60-something participant in a health plan, I have other concerns about losses in my healthcare coverage than a 20-something participant. Aversion to Loss appeared first on CX Consulting. In this case, mimicking how insurance companies use Customer Segmentation in your organization’s framing is an excellent strategy.

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TeleDirect

APRIL 6, 2022

Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. Today, healthcare leaders everywhere use call centers for everything from setting appointments to patient outreach and much more. Patient retention.

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ShepHyken

SEPTEMBER 16, 2022

Mutually exclusive and collectively exhaustive (MECE) categories are often used by management consulting firms to help problem solve. in other industries, such as education and healthcare. However, NLP does have its limitations, for example: . Cannot Design MECE Categories. artificial intelligence ?in

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Fonolo

NOVEMBER 3, 2020

From the start of shelter in place, contact agents were placed in the same category as healthcare workers — they were frontline heroes of the pandemic. CX Expert, Speaker & Consultant. The People Skills Coach ™ , Author of Leading Morale , Customer Service & Leadership Consultant. Agents Were Our Virtual Frontline.

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HGS

JUNE 28, 2018

By Donna Martin, Senior Vice President, HGS Healthcare. In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Healthcare. Assessing Your Outsourcing Services Maturity.

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Zappix

JUNE 5, 2024

In recent years, healthcare systems across the globe have been dealing with rising costs and economic pressures. The Financial Pressures on Healthcare Systems Healthcare systems are under immense pressure to manage costs while continuing to provide high-quality care.

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JustCall

OCTOBER 22, 2023

Seeing this trend, healthcare providers are discovering ways to imbibe a patient-centric outlook to deliver to expectations. Among the various facets of healthcare undergoing transformation, workflows relating to availability and accessibility are experiencing the greatest paradigm shift. Here’s looking at its role and importance.

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CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. Healthcare is one of the fastest-growing industries. This blog discusses six ways to improve customer experience in healthcare. Providing the best medical experience is a challenge for all healthcare providers.

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AWS Machine Learning

MAY 13, 2024

When summarizing healthcare texts, pre-trained LLMs do not always achieve optimal performance. Solution overview In this post, we start with exploring a few of the prompt engineering techniques that will help assess the capabilities and limitations of LLMs for healthcare-specific summarization tasks.

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AWS Machine Learning

FEBRUARY 6, 2024

Overall, $384 billion is projected as the cost of pharmacovigilance activities to the overall healthcare industry by 2022. The other data challenge for healthcare customers are HIPAA compliance requirements. Dr. Adewale Akinfaderin is a senior data scientist in Healthcare and Life Sciences at AWS.

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JustCall

AUGUST 8, 2023

Healthcare is not far behind. In an industry that runs primarily on the manual skill of doctors, nurses, and other healthcare workers, AI technology has integrated seamlessly into crucial procedures to ensure scaling and optimization. In healthcare as well, virtual assistants and AI bots have impacted patients and caregivers alike.

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CSM Magazine

DECEMBER 1, 2022

Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by providing support when needed, with the goal of deepening loyalty. Proactive outreach. Product recall support.

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Taylor Reach Group

JANUARY 6, 2023

Realignment of healthcare, global supply chains, work locations, employment relationships (quiet quitting, great resignation, etc.) … . To find out more about how Taylor Reach can help your company with staffing, workforce management, and AI systems, CLICK HERE to schedule a free consultation.

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JustCall

AUGUST 8, 2023

The digital revolution has left an imprint on the healthcare industry as well. with healthcare. with healthcare. Here, we talk about the impact of artificial intelligence on healthcare – more specifically, from a conversational AI angle. What is Conversational AI in Healthcare?

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