Beyond Philosophy

SEPTEMBER 27, 2019

Moreover, every campaign, script, web page, and tweet should have a purpose, something that you are hoping the communication will cause people to do. This episode of The Intuitive Customer discusses the fundamentals of Marketing communications through advertising and how it affects the Customer Experience.

Marketing 268

Marketing Advertising Scripts Consulting 268

Outsource Consultants

FEBRUARY 25, 2025

At Outsource Consultants, we’ve seen ecommerce call center services significantly boost revenue and customer satisfaction. In this post, we’ll explore how to harness the power of call centers to increase your ecommerce sales and stay ahead in the competitive digital marketplace. Getting started is easy! Lets talk!

Call Center 67

Call Center Sales outsourcing Technical Support 67

Beyond Philosophy

JUNE 17, 2019

How many times have you walked into a nearly empty restaurant, asked for a table, and had the hostess say, “Do you have a reservation?” When you sheepishly admit that you do not, she studies her sheet of paper for a bit, then consults with another staff member. How to Measure Customer Emotions. Whew, you think.

Customer centricity 303

Customer centricity Consulting Consulting Scripts 303

TechSee

JANUARY 27, 2025

Reasoning is the difference between a basic chatbot that follows a script and an AI-powered assistant or AI Agent that can anticipate your needs based on past interactions and take meaningful action. Discover more about how to optimize your AI reasoning in our post on Understanding AI Memory. Want to learn more?

Average Handle Time 124

Average Handle Time Chatbots Scripts Engineering 124

Beyond Philosophy

MARCH 29, 2016

They used identical scripts, but the stakes were higher for some participants than others. The ‘senders’ viewed the videos and decided whether to send money, and how much. Another is to provide training in how to project a genuine smile – perhaps by visualizing pleasant or funny things while interacting with customers.

Consulting 150

Consulting Consulting Advertising Scripts 150

Beyond Philosophy

MARCH 13, 2017

Scripted jokes don’t go as well as natural and genuine banter that lets personalities shine. Join our Value-ology webinar on 30th March 2017 to learn how to create and deliver best value for your customers. If you liked this post, you might also enjoy: How to Succeed at Your New Job. That goes for your brand as well as you.

Scripts 313

Scripts Consulting Consulting Customer Experience 313

Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Adrian Travis is the Founder and President of Trindent Consulting. Adrian Travis. Carol Tompkins. accountsportal. rizereviews.

Call Center 345

Call Center Contact Center Finance Consulting 345

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Proper training : Giving proper training to agents in the beginning is very important as they will learn how to resolve certain issues and have the proper knowledge of the campaign. James Pollard. theadvisorcoach.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

DECEMBER 7, 2022

This post shows how Amazon SageMaker enables you to not only bring your own model algorithm using script mode, but also use the built-in HPO algorithm. You will learn how to easily output the evaluation metric of choice to Amazon CloudWatch , from which you can extract this metric to guide the automatic HPO algorithm.

Scripts 100

Scripts Metrics Healthcare Accountability 100

AWS Machine Learning

NOVEMBER 15, 2024

In this post, we introduce the core dimensions of responsible AI and explore considerations and strategies on how to address these dimensions for Amazon Bedrock applications. For early detection, implement custom testing scripts that run toxicity evaluations on new data and model outputs continuously.

APIs 110

APIs Government Best practices Metrics 110

ShepHyken

SEPTEMBER 20, 2022

How to Deliver an Amazing (Versus Unamazing) Customer Experience. How to Use Proactive Communication to Manage Increasing Customer Expectations. Bassett shares how customer expectations have changed over the years and how companies can provide amazing customer experiences through proactive communication.

Scripts 180

Scripts Consulting Consulting Surveys 180

Nicereply

APRIL 21, 2022

Some people are visual learners and benefit from a “how to” video rather than written instructions. So, Ikea released a seven-part YouTube video series in 2020 on how to install one of their kitchens, making life easier for thousands of customers who are unable to follow the instructions in the manual. Write a simple script.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

AWS Machine Learning

FEBRUARY 25, 2025

This post shows how to configure an Amazon Q Business custom connector and derive insights by creating a generative AI-powered conversation experience on AWS using Amazon Q Business while using access control lists (ACLs) to restrict access to documents based on user permissions.

Enterprise 104

Enterprise Engineering APIs Accountability 104

TeleDirect

MARCH 20, 2025

In this blog, we will explore how call centers streamline the client intake process for law firms, the benefits they offer, and how to select the right service provider. Structured scripts ensure that vital information is captured. Call centers take on the responsibility of scheduling consultations, follow-ups, and case updates.

Call Center 62

Call Center Scripts call center solutions outsourcing 62

Call Experts

APRIL 1, 2021

A Contact center depends on outstanding scripts, team-members, automations, training, and protocols. . What is a contact center script? It’s a file that plainly and concisely lays out how contact center representatives and technologies are expected to manage your callers. It all starts with your contact center script!

Scripts 59

Scripts Contact Center Call Center Best practices 59

CX Global Media

SEPTEMBER 11, 2018

Brad Cleveland : Brad is an author, speaker, and consultant known globally for his contributions to customer service. It’s not enough to encourage them to make decisions and function independently, you need to stop giving answers and start asking them questions on what to do or how to navigate and decision process.

Customer Service 168

Customer Service Coaching Customer centricity Scripts 168

AWS Machine Learning

FEBRUARY 5, 2025

Through this practical example, well illustrate how startups can harness the power of LLMs to enhance customer experiences and the simplicity of Nemo Guardrails to guide the LLMs driven conversation toward the desired outcomes. Lets delve into a basic Colang script to see how it works: define user express greeting "hello" "hi" "what's up?"

Chatbots 110

Chatbots Construction Best practices APIs 110

Interaction Metrics

AUGUST 14, 2024

If you’re not sure how your customers perceive your customer service, it’s time for a customer service consulting firm. A customer service consulting firm can transform your company into one where customer service creates loyal customers who will help grow your company through their loyalty and positive word-of-mouth marketing.

Consulting 62

Consulting Consulting Customer Service Surveys 62

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. But you have to know how to read them, what they mean and how to act on the results in order for the exercise to be worthwhile.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

AWS Machine Learning

MAY 29, 2024

In this blog post, we demonstrate how to fine-tune and deploy the LLaVA model on Amazon SageMaker. bin/bash # Set the prompt and model versions directly in the command deepspeed /root/LLaVA/llava/train/train_mem.py --deepspeed /root/LLaVA/scripts/zero2.json The source code is available in this GitHub repository.

Scripts 133

Scripts Healthcare Metrics Finance 133

TeleDirect

FEBRUARY 7, 2025

Agents follow firm-specific scripts and compliance guidelines. Transfers only qualified leads to the legal team for consultation. Appointment Scheduling and Follow-Ups To prevent potential clients from going elsewhere, legal intake call centers handle: Scheduling consultations based on attorneys availability.

Call Center 62

Call Center outsourcing industry standards Scripts 62

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

AWS Machine Learning

APRIL 26, 2024

In this post, we walk through how to discover and deploy the DBRX model. In this section, we go over how to discover the models in SageMaker Studio. For more details on how to get started and set up SageMaker Studio, refer to Amazon SageMaker Studio. The search results will list DBRX Instruct and DBRX Base.

Transportation 131

Transportation Scripts Accountability Benchmark 131

CX Journey

NOVEMBER 2, 2016

Image courtesy of cheryl1906 For today’s post, it was my pleasure to collaborate with Ben Motteram to compile some ideas you may not have considered with regards to ways you can measure how well you're delivering your customer experience - without hiring a consultant to do the work with or for you. What was the hold music like?

Consulting 67

Consulting Consulting Customer Experience Feedback 67

Beyond Philosophy

AUGUST 22, 2024

Today, we look closely at the relationships between humans and AI in Customer Experiences and how they complement rather than replace one another when building customer relationships. Let’s play the video : I found that video helpful in considering how to use AI to build an experience. Another key word here is context.

Scripts 195

Scripts Education Personalization Consulting 195

GetFeedback

AUGUST 14, 2019

How to measure your Customer Satisfaction Score . Flip the script on your results and use that as a motivator. Using this to coach employees and share how to improve their feedback will help improve the experience overall for future customers. . That alone is a powerful way to use CSAT. FREE TOOL: CSAT CALCULATOR .

Metrics 109

Metrics Journey mapping Surveys Coaching 109

AWS Machine Learning

FEBRUARY 19, 2024

In this post, we walk through how to use the Titan Image Generator and Titan Multimodal Embeddings models via the AWS Python SDK. Before you can write scripts that use the Amazon Bedrock API, you need to install the appropriate version of the AWS SDK in your environment. For Python scripts, you can use the AWS SDK for Python (Boto3).

Scripts 132

Scripts APIs Entertainment Engineering 132

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 98

Scripts Engineering APIs Consulting 98

AWS Machine Learning

NOVEMBER 9, 2023

Under Advanced Project Options , for Definition , select Pipeline script from SCM. For Script Path , enter Jenkinsfile. upload_file("pipelines/train/scripts/raw_preprocess.py","mammography-severity-model/scripts/raw_preprocess.py") s3_client.Bucket(default_bucket).upload_file("pipelines/train/scripts/evaluate_model.py","mammography-severity-model/scripts/evaluate_model.py")

Scripts 120

Scripts Accountability Best practices Engineering 120

AWS Machine Learning

MAY 22, 2024

To solve this problem, this post shows you how to predict domain-specific product attributes from product images by fine-tuning a VLM on a fashion dataset using Amazon SageMaker , and then using Amazon Bedrock to generate product descriptions using the predicted attributes as input. We prepared entrypoint_vqa_finetuning.py

Scripts 135

Scripts Engineering Accountability Benchmark 135

aircall

DECEMBER 6, 2016

But a virtual system can integrate with your CRM software, your live chat or email service, your helpdesk, your call scripts, your survey templates, and so much more. Consult your staff and get a feel for what they consider to be important. Consult a professional. The post How to Choose the Right Business Phone System?

voip 83

voip Consulting Consulting Call Center 83

Up Your Service

MAY 3, 2017

White-glove service is about four things: personalization, memorization, anticipation and response to requests,” advises Ron Kaufman , consultant and New York Times bestselling author of Uplifting Service. Dave Murray, senior customer experience consultant at the DiJulius Group consulting firm, agrees.

Airlines 74

Airlines Scripts Call Center Transportation 74

AWS Machine Learning

SEPTEMBER 20, 2023

Solution overview In this section, we describe how to build and train a model using SageMaker and deploy the model to Azure Functions. Our training script uses this location to download and prepare the training data, and then train the model. Our training code is adapted from the following PyTorch example script.

Scripts 130

Scripts Engineering Accountability Enterprise 130

AWS Machine Learning

FEBRUARY 8, 2024

shell script to automate provisioning of the parameterized AWS CloudFormation template, bedrock-customer-resources.yml , to deploy the following resources: An Amazon DynamoDB table populated with synthetic claims data. shell script to deploy the emulated customer resources defined in the bedrock-insurance-agent.yml CloudFormation template.

APIs 140

APIs Scripts Enterprise Management 140

Pointillist

JULY 25, 2018

Learning how to choose the best customer journey analytics platform is just the start. Whether you’re just starting to evaluate an investment in a customer journey analytics platform or you’ve already made the decision and have chosen a vendor, it’s time to think about how to implement customer journey analytics in your organization.

Analytics 93

Analytics Government Metrics Upselling 93

AWS Machine Learning

MARCH 19, 2024

However, complex NLQs, such as time series data processing, multi-level aggregation, and pivot or joint table operations, may yield inconsistent Python script accuracy with a zero-shot prompt. The app will answer your question, and will also show the Python script of data analysis it performed to generate such results. setup.sh. (a

Construction 136

Construction Scripts APIs Enterprise 136

AWS Machine Learning

JULY 2, 2024

In this post, we provide an operational overview of the solution, and then describe how to set it up with the following services: Amazon Bedrock and a knowledge base to generate responses from user questions based on enterprise data sources. You can also complete these steps by running the script cognito-create-testuser.sh

APIs 142

APIs Scripts Enterprise Engineering 142