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From Contact Center to Customer Experience Center – Are You Ready?

CCNG

Staying competitive means focusing on: Seamless AI and human integration Workforce optimization and strategic outsourcing Data-driven insights for proactive engagement Christa Heibel is an industry insider, thought leader, change maker, and the Founder and CEO at CH Consulting Group.

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Building Unbreakable Customer Relationships with Jason Ten-Pow

ShepHyken

Quotes: “Because many customer experiences are now digital, you’re not just competing with others in your industry. ” About: Jason Ten-Pow is a research, consult ing , and customer experience expert. You’re up against companies that are the gold standard, like Amazon.

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Top 5 Customer Service & CX Articles for Week of December 23, 2024

ShepHyken

Customer Service Statistics By Interaction, Experiences, Channels, Quality Control, Representative, Industries, Social Media And Investments by Saisuman Revankar (Coolest Gadgets) Customer Service Statistics: Customer service plays a big role in making a business successful.

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Is This One of the Most Important New Jobs in Business Today?

Beyond Philosophy

Behavioral science and the scientists that use it will tell you that understanding the “why” of what customers do has become table stakes in some industries today. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. appeared first on CX Consulting.

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Beware: Are YOU on Your Employee’s Naughty List?

Beyond Philosophy

As Customer Experience Consultants, we propose training that improves your employees’ understanding of all the factors that affect the Customer Experience (the rational, emotional, subconscious and psychological experiences). Training can include new skills, new certifications, or new concepts. How to Measure Customer Emotions.

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Guest Post: Understanding Digital Customer Experience in Retail Industry

ShepHyken

A personalized approach to customer issues, consultative product advisories based on customer needs, and brand advocacy make the post-purchase brand experience special. . Colossal Shift in the Retail Industry. Sharing some hacks to better understand, gain and retain digital customer experience in the retail industry: .

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Trade In Old Thinking For New

Beyond Philosophy

More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. Since 2002, I have worked with all types of industries. Old Thinking Doesn’t Work with New Problems.