Steve DiGioia

DECEMBER 5, 2016

Recently I had the pleasure of interviewing many leaders in the business world and customer service industry. Dennis worked with the Walt Disney World Company for twenty years and now consults with organizations around the world, helping them achieve their customer service goals. Dennis Snow. Our customers won’t notice.” Micah Solomon.

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Beyond Philosophy

MAY 25, 2016

Unable to reach a compromise for the outsourcing and transfer of their jobs , employees from all parts of the organization walked off the job last month. Verizon wants to hire more non-union workers, reassign union workers for up to two months in another city, and outsource more capacity to call centers in the Philippines and Mexico.

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Wireless outsourcing Employee engagement Call Center 283

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What surprised you the most about how the call center industry responded to uncertainty in 2020?

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Outsource Consultants

JANUARY 26, 2022

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. Mr. Gackle has spent the last 29 years working in the BPO industry, distinguishing himself as an expert in CX improvement and call center partner identification.

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Outsource Consultants

AUGUST 18, 2020

Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. There’s no question that the last few months have included challenges and uncertainties for our company, for the BPO industry, and the world.

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Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

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Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Bob Guarnieri, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. He has established himself as a trusted advisor within the call center industry and is looking forward to applying his experience to his new role. “I

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Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. Throughout his impressive career spanning two and a half decades, Tierney has been a prominent figure in the call center industry.

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Outsource Consultants

JULY 26, 2021

One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers. Why Is It Perfect Timing for Outsourcing? The Top Services to Outsource in 2021. Getting Started: Outsourcing Top Services with Expert Help.

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HGS

JUNE 28, 2018

Assessing Your Outsourcing Services Maturity. In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. By Donna Martin, Senior Vice President, HGS Healthcare. Assessing Your BPO Journey.

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Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry? What are the biggest unknowns facing the industry right now?

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Outsource Consultants

MARCH 8, 2022

Many consumers have already noticed barren grocery store shelves and longer wait times in restaurants as service and supply chain industry positions remain unfilled. No industry is safe from rising labor costs, especially the contact center industry where a majority of employees are the heavily affected low-wage earners.

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Outsource Consultants

MAY 4, 2022

As a celebration for May the 4th , a punny day celebrating everything Star Wars, Outsource Consultants has broken down how each of these four famous movie quotes relates to the BPO industry. Which quotes resonate most with your company and its outsourcing needs? I love you.” “I

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Outsource Consultants

AUGUST 9, 2021

Why is 2021 the time for outsourcing? For business leaders, this effort to partner with a reliable BPO vendor frees them to focus on their expertise area, as they keep the things they’re best at in-house while outsourcing the rest to experts in that particular arena. . What Experts Say About Outsourcing for Growth.

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Outsource Consultants

OCTOBER 4, 2021

If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it. 2) Strategic Partnerships.

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Outsource Consultants

JANUARY 24, 2022

With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. The Rise of the Casino Industry. So where do things stand now?

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Outsource Consultants

NOVEMBER 17, 2021

The last 18 months put every industry on their heels — and many are just now coming to terms with how their work will be forever changed. From leaders, managers, and agents on down, the entire industry scrambled to transition to a work-from-home model. The BPO industry didn’t just weather the storm.

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Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Chris Schoonmaker has joined Outsource Consultants as an Executive BPO Matchmaker. Bringing over 15 years of expertise to the sales division at Outsource Consultants, Schoonmaker is set to play a vital role in driving the continuous development of client engagement and fostering business growth.

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Outsource Consultants

MARCH 15, 2021

But for important business decisions – like selecting an outsource call center partner – it’s probably best to skip the excitement and stick to pragmatism. Many companies unintentionally mirror this model of including inferior options when they are searching for an outsource call center partner. Don’t search alone!

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Fonolo

APRIL 1, 2021

Jeremy Watkin is a contact center industry leader with over two decades of experience. As President & Principal Analyst at COMMfusion , Blair provides analysis and consulting services to industry leaders and has authored many highly acclaimed studies on the subject. Watch the full video on YouTube ?. Jeremy Watkin. “If

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ShepHyken

DECEMBER 22, 2024

Here are the topics with plenty of commentary: 1) Start with what you have, 2) Automate where you can, 3) Consider outsourcing, 4) Build a self-service hub, 5) Use data to improve, 6) Be proactive, 7) Train on customer support, 8) Personalize, and 10) Build Loyalty.

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Outsource Consultants

JULY 5, 2024

Louis Park, MN – July 09, 2024 – Outsource Consultants, a leader in contact center outsourcing, is excited to announce our initiative as a premier CX advisory firm. Proven strategies include innovative outsourcing approaches for sales, customer care, back office, fraud prevention, and tech support.

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Outsource Consultants

JULY 25, 2023

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents.

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Outsource Consultants

JUNE 15, 2021

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Knowing that anxiety was at an all-time high in 2020, Outsource Consultants was dedicated to creating a work environment that provided stability and enjoyment.

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Outsource Consultants

APRIL 4, 2024

Saint Louis Park, MN, April 04, 2024 – Outsource Consultants is thrilled to announce their inclusion on the prestigious Financial Times ranking of The Americas’ Fastest-Growing Companies for a third time in a row. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST!

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CCNG

SEPTEMBER 23, 2020

While all of us are navigating the pandemic in ways specific to our industries and customers, one thing remains consistent. Bob provides a unique perspective as a thought leader, consultant, practitioner and business partner in customer experience design and execution to help companies become easy to do business with.

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Outsource Consultants

MARCH 9, 2018

In today’s competitive business environment, many companies are realizing the benefits and cost efficiencies of outsourcing some or all of their call center activities to a third-party partner that specializes in professional, inbound, outbound, and BPO services. Selecting an outsource call center partner is difficult and time-consuming.

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outsourcing Call Center Interactive Voice Response Consulting 98

Call Experts

NOVEMBER 4, 2021

Outsourcing customer service is one cost-effective way to improve the service quality that your company offers, particularly if you are just starting or your business is creating too much pressure on your existing customer service team. Also called contact center outsourcing , this can effectively boost sales and make customers happier.

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Outsource Consultants

AUGUST 31, 2023

Saint Louis Park, MN, August 31, 2023 – For the fourth year in a row, Outsource Consultants is proud to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. I am deeply grateful for our amazing clients and powerhouse team of outsourcing experts.”

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Outsource Consultants

OCTOBER 28, 2022

Saint Louis Park, MN, October 28, 2022 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. 2022 has been a year of economic uncertainty around the world, thus leveraging outsourcing more important than ever.

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Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! If you're not careful, outsourcing could cause you more problems than it's worth. Together, they can support the success of your outsourced project. Be Clear Clarity is crucial.

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Outsource Consultants

AUGUST 16, 2022

magazine today named Outsource Consultants a member of its annual Inc. For four years now, Outsource Consultants has been proud to make the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000. and the Inc.

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Outsource Consultants

AUGUST 15, 2023

5000 list upon Outsource Consultants. I am incredibly proud that Outsource Consultants has been named to the Inc. says Outsource Consultants President Corey Kotlarz. Contact: Sarah Klosterbuer sklosterbuer@outsource-consultants.com More about Inc. Saint Louis Park, August 15, 2023 – Today, Inc.

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Outsource Consultants

OCTOBER 28, 2024

If you’re exploring outsourcing options, call center services in Kenya should be on your radar. But here’s the kicker: Kenya isn’t just another outsourcing destination; it’s poised to become a real powerhouse in the BPO world ( which we predicted at the start of 2024 ). Why Choose Kenya for Call Center Outsourcing?

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ShepHyken

JUNE 14, 2022

Shep Hyken interviews Jonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions , a customer service outsourcing and consulting firm. Recognized as a renowned thought leader in the industry through multiple mentions, Jonathan is a sought-after speaker and writer.

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Outsource Consultants

AUGUST 17, 2021

magazine today revealed that Outsource Consultants is No. It’s a remarkable achievement, and another example of the quality of the team we’ve assembled,” says Outsource Consultants President Corey Kotlarz. sklosterbuer@outsource-consultants.com. SAINT LOUIS PARK, MN, August 17, 2021 – Inc. 1538 on its annual Inc.

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Outsource Consultants

MAY 19, 2021

Nearshore and offshore outsource call centers are largely back to business as normal. Outsource call centers offer stability, affordability, and (especially in nearshore locations) a service quality that matches or exceeds domestic call centers at a 50% cost savings versus USA call centers. And the labor pinch in the U.S.

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