Consulting Management Sales 
Beyond Philosophy
APRIL 18, 2017
But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years.
Beyond Philosophy
FEBRUARY 8, 2017
In our customer experience consultancy, we find there’s one thing that consistently prevents companies from adopting a more customer-centric approach. Executives spend their days dealing with big-picture strategic issues, personnel management and company finances. They’re not greeting customers or closing sales.
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CCNG
MAY 27, 2021
Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas.
Beyond Philosophy
MAY 28, 2021
However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships. Manage different customers differently.
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Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. of companies achieved a score indicating maturity in data management practices in the space.".
Beyond Philosophy
APRIL 16, 2021
These rules for managing company politics are here because no one ever officially tells you how to deal with them. Here are the five I have narrowed down to my list: 5 Rules for Successfully Managing Your Company Politics. The post 5 Rules for Successfully Managing Your Company Politics appeared first on CX Consulting.
Beyond Philosophy
FEBRUARY 24, 2016
If your company has always been sales oriented, most of your compensation packages build on metrics centered around sales performance. The problem is sales-based comp plans focus on the organization, not the Customer. What would you add to my list? I’d be interested to hear what you have to say in the comments below.
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