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Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach

CX Global Media

Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? What Penny will cover in this free training seminar…. Seminar Leaders. She also co-authored the series of textbooks used in the University of Phoenix Call Center Management curriculum.

Coaching 263
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Amazing Service Begins With Engaged Leaders

Call Center Weekly

Manager Buy-in I’ve always treated my team as customers. Leadership must be committed to improving and should regularly attend training, seminars and conferences. Front line supervisors, leads and managers are a great source for ideas- one of the best IMO. They had ownership! Connect with me on LinkedIn and Twitter.

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Engaging Employees at Any Distance

Taylor Reach Group

Clifton, Jim & Harter, Jim (2019) It’s the Manager , pp. You’ll be the “great boss example” they cite in future training seminars. Just CLICK HERE to schedule a free consultation. 102-103, New York: Gallup Press). That individual caring will be long remembered.

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Emotional Affinity, Customer Service, and Collecting

CX Accelerator

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

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Emotional Affinity, Customer Service, and Collecting

CX Accelerator

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

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How Technology & Customer Experience Have Changed the Employee Learning Landscape

Call Center Weekly

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output".

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Emotional Affinity, Customer Service, and Collecting

CX Accelerator

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.