RapportBoost

NOVEMBER 5, 2018

“The ICMI Customer Experience Movers & Shakers list recognizes the hardworking individuals that are inspiring excellence, motivating their peers and shaping the future of customer service,” said Erica Marois, Content Manager, ICMI. Brands have achieved up to 60% year-over-year revenue gains by using RapportBoost. About ICMI .

Sales 40

Sales Contact Center Average Handle Time B2B 40

CSM Practice

OCTOBER 7, 2019

Managing a growing customer base with ever-evolving desired outcomes requires being proactive and strategic. Other criteria could include the number of licenses, geo-location, strategic value, service package, etc. RACI stands for: Responsible, Accountable, Consulted, and Informed. Staffing Model.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. Develop the right playbooks to manage the risk. As a result, we realigned their resources towards better functionality expectation management and training during the onboarding process to increase the ARR. Share risk playbooks with the team.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

Talkdesk

MAY 23, 2019

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! And, coming out of that was a consulting practice which is everything from strategy through to the people stuff and all the rest of it. Martin: Sure.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Here’s what he had to say: Q: How have Ant Financial and COPC Inc. worked together, and what benefits has COPC Inc.

industry standards 40

industry standards Enterprise Technology Self service 40

SmartKarrot

MARCH 13, 2023

Role: Customer Success Manager Location: Springfield, IL, United States Organization: OBIX by Clinical Computer Systems, Inc As a Customer Success Manager, you’ll guarantee that clients receive the most possible value and return on their investment. Independent, goal-oriented work comes naturally to you.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 1 Define Key or Strategic Accounts. The ideal Account Manager should be a problem solver who is sensitive to the client’s needs and spends time and energy to make them successful. 2 Focus on Customer Success.

Best practices 10

Best practices SaaS Accountability Management 10

Integrity Solutions

MAY 24, 2023

All the product knowledge, core selling skills, time and CRM management capabilities are far less impactful to the ultimate success of a salesperson than their core attitudes, beliefs, values and motivations. What role will managers play? The most important variable in the success of any salesperson is themselves.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

DECEMBER 29, 2020

Ensure the team is fully staffed, trained and deployed to fulfill the strategic plan. Drive strong customer engagement with assigned customer base through consultative outreach and partnership to directly drive strong customer outcomes across all Enterprise solutions. Recruit, mentor, groom, and inspire a diverse world-class CSM team.

Best practices 10

Best practices Strategic Value Accountability Coaching 10