ClearAction

FEBRUARY 27, 2016

5 Ways to Make Marketing More Strategic. As Marketing departments are taking a bigger role in customer experience management, a more holistic perspective will allow your company rise to the top of the field. In the constant treadmill of daily life, marketers may be missing high-value opportunities. Connect People.

Marketing 59

Marketing Strategic Value Metrics Enterprise 59

ClearAction

MAY 29, 2016

Customer Experience + Marketing: Pro’s & Con’s. What happens when the Chief Marketing Officer doubles as Chief Customer Experience Officer? Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

HGS

JUNE 28, 2018

In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Assessing Your Outsourcing Services Maturity. By Donna Martin, Senior Vice President, HGS Healthcare.

outsourcing 130

outsourcing Healthcare Business Process Outsourcing Strategic Value 130

ClearAction

OCTOBER 10, 2017

In my 2015 Customer Experience Transformation talk show with Eric Wansong, VMware’s Vice President of Customer Advocacy, he explained how his team adds strategic value across all company departments. .” Take a page from VMware’s playbook. “This job and this organization is a privilege.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Monet Software

MARCH 26, 2020

With contact center cloud migration in steady growth, about half the North American market is in the cloud with a steady upward trend over the past five years. We ask what data is important to you for migration and offer consulting services to help you determine what data needs migrating to achieve your business goals.

Coaching 71

Coaching outsourcing Strategic Value contact center solutions 71

Integrity Solutions

APRIL 5, 2021

As the economy picks up steam, organizations are seeing the next 12 to 24 months as a unique opportunity to capture increased market share and margin growth. Underscoring this complexity is the fact that clients and prospects are expecting more strategic value from the organizations they partner with. By Bruce Wedderburn.

Sales 61

Sales Accountability Strategic Value B2B 61