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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? Let’s begin with creating satisfaction in the form of meeting basic customer product and service needs.

B2C 231
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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? Let’s begin with creating satisfaction in the form of meeting basic customer product and service needs.

B2C 231
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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

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Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz How do you calculate the CLV? This results in increased customer retention and higher revenue potential. NobelBiz , with its 20 years of industry expertise, offers comprehensive solutions tailored to meet the diverse needs of contact centers.

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Customer Success Technology Buyer Guide

ClearAction

Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. On the consultant side, fast-paced change in tech makes fascinating studies to sell. Overwhelm, frustration, or expansion among tech buyers creates consulting gigs.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. In the dynamic world of call centers, interaction analytics acts as the guiding star, illuminating pathways to better customer relations, streamlined operations, and enhanced revenue potential.

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How to drive personalized experiences at scale with contact center AI

3CLogic

2 Driving consistent positive customer experiences helps promote brand loyalty and trust, where 90% of highly satisfied customers report they’re highly likely to recommend and purchase from an organization again , effortlessly increasing revenue potential for any business.