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Top 5 Customer Service & CX Articles for Week of November 20, 2023

ShepHyken

BONUS 15 Surprises for Boosting Agent Morale by Call Centre Helper Magazine (Call Centre Helper Magazine) Are you tired of using the same old games and prizes? Then look no further as we have put together some fresh ideas to help boost agent morale in your contact centre – recommended by our consultants panel of industry experts.

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Top 5 Customer Service & CX Articles for Week of November 27, 2023

ShepHyken

BONUSES 15 Surprises for Boosting Agent Morale by Call Centre Helper Magazine (Call Centre Helper Magazine) Are you tired of using the same old games and prizes? Then look no further as we have put together some fresh ideas to help boost agent morale in your contact centre – recommended by our consultants panel of industry experts.

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Top 5 Customer Service & CX Articles for the Week of September 25, 2023

ShepHyken

In addition to his writing and consulting in the CX space, Kelechi works for a company, so he’s speaking and writing from experience. All of this has caused employee burnout, low employee morale, high turnover, inconsistency including bad experiences along the customer journey, and customer attrition. Connect with Shep on LinkedIn.

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Customer Experience Influencers You Must Follow – Part 1

Customer Guru

While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Amanda is a highly experienced customer experience consultant, adviser, and writer. Do follow these experts to learn from the best in business!

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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

We know that traditional approaches like multi-day workshops don’t build skills efficiently. In this session we will explore methods of leadership communication that will enhance the morale and performance of your center’s workforce. EXPERT SESSION – Leaders, 7 Steps to Engage for High Morale and Performance!

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

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9 Top Voice of the Customer Best Practices for 2025

Calabrio

Capture real-time feedback Artificial intelligence (AI) and automation are on top of the business investment agendas for streamlining service operations, including at contact centers , as noted by DMG Consulting. Successful voice of customer programs set up a system for ongoing monitoring and analysis of their needs and sentiments.