TechSee

FEBRUARY 23, 2021

Holding a training seminar for all company technicians is not only costly but also impractical. When encountering complex upgrades or outdated equipment, technicians working in a customer’s home can use visual assistance to consult with a remote expert. Helping an on-site technician.

Self service 109

Self service Wireless Contact Center Government 109

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

SEPTEMBER 27, 2023

Knowledge of basic financial concepts and the ability to use them in practice enables people to manage their money — keep records of income and expenses, avoid excessive debt, plan a personal budget, and create savings. That is why every person needs to understand what financial literacy is and how to improve its level.

Real estate 59

Real estate Finance Banking Education 59

TeleDirect

JANUARY 9, 2019

Marketing firms, seminars, open enrollment, and more – there are plenty of ways that advance appointments and reservations can help your business close the deal. Make sure you and your clients meet face-to-face (in-person or remote meetings) with our reservation services. Here are just a handful of ways: Reservation services.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

CSM Magazine

AUGUST 22, 2019

I’ve had depleted employees, and I’ve been the used-up person (even in my current position). I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Plan a Team Building Outing.

Customer Service 45

Customer Service Morale Call Center Consulting 45

TeleDirect

AUGUST 23, 2019

With a 24/7 call center, you can generate more leads and close more sales through personalized interaction with your target market. Taking reservations for seminars and other events. Live operators also add a personal touch to doing business with your company. Personalized collaboration. Web-generated lead follow up.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Corporate Strategies by Skillpath provides seminars, workshops, and conferences for those seeking professional development. Delivery: Online. Cost: $50-$75.

Customer Service 73

Customer Service Banking Education Scripts 73

Integrity Solutions

FEBRUARY 1, 2019

Holding back on product discussions and conducting a well-planned diagnosis of a client’s personal economy requires a different skill set and mindset. Too many selling and consulting models steer well-intentioned advisors away from what they know in their hearts is in the best interest of their clients.

Coaching 58

Coaching Sales Government Accountability 58

CSM Magazine

MARCH 18, 2020

Calls can be directed to tech support, sales, and other departments so that the customer reaches the person or persons who have the information they need. Some companies have daily meetings by the team before the shift begins, and others pull teams to offer mini-seminars to work on key issues that a particular team is experiencing.

Call Center 52

Call Center Customer Service Scripts Consulting 52

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. They now offer in-person, telephone, and video interpreting; voice-overs; localization; consulting and training; as well language assessments.

Enterprise 59

Enterprise Consulting Consulting Contact Center 59

customer sure

NOVEMBER 26, 2014

As founder I’m happy for customers to have my personal mobile number because I’m confident in what we do, and I know from past experience they’ll only use it if absolutely necessary. But general survey tools are designed for research and analysis by one person. So we respond to our customers at the weekend.

Surveys 97

Surveys Feedback Marketing Benchmark 97

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. They now offer in-person, telephone, and video interpreting; voice-overs; localization; consulting and training; as well language assessments.

Enterprise 52

Enterprise Consulting Consulting Contact Center 52

NobelBiz

AUGUST 14, 2023

Voicemail detection empowers contact centers to allocate resources judiciously, aligning their operations with the twin goals of operational optimization and delivering personalized, meaningful customer interactions. Brad Butler, Contact Center Software Consultant @NobelBiz 1.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Fonolo

MARCH 17, 2020

Who better to school me on the ins and outs of pronouncing “Hyundai” than Don Romano, the President and CEO of Hyundai Canada, a person whose job it is to champion the name, and ensure it reaches its greatest potential. We need seminars. million views on YouTube. Now that’s some good traffic! We need training. About CSPN.

Automotive 67

Automotive Abandon rate Feedback Journey mapping 67

Toister Performance Solutions

JANUARY 10, 2019

The surprising truth is video is usually much more effective than hiring an external consultant for frontline customer service training. You could assign a few videos to everyone on the team, give them a week to watch them, and have each person watch just a few minutes at a time. Yes, I realize I'm talking myself out of paying clients.

Consulting 48

Consulting Consulting Customer Service Accountability 48

Vistio

AUGUST 9, 2021

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions. Hi there, Rod.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

Customer Guru

MARCH 7, 2018

Could you tell us a bit about your personal story that led to you building a career in Customer Experience? So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. Is there any personal experience which really wowed you?

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

SmartKarrot

OCTOBER 3, 2022

Apply here: [link] Role: Customer Success Manager #1437 Location: Dallas, TX, US Organization: Genius Road As a Customer Success Manager, you will assist Account Director and Delivery Manager with the current customer portfolio (clients and consultants) with ongoing communication to ensure strong retention.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

AUGUST 17, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Present in-person and web demo training sessions.

Education 19

Education Healthcare Accountability Coaching 19

Beyond Philosophy

NOVEMBER 10, 2022

An example of using this concept to improve a bottom line comes from a seminar company that used a low-tech solution to enhance its profitability by 13 percent. During the seminar event, they printed out a sheet of paper that asked attendees which of their future events (listed on the form) they wanted to attend.

Telemarketing 195

Telemarketing Customer effort Healthcare Personalization 195

CSM Magazine

JULY 21, 2016

Sixty percent say that skilled person power is “scarce” Forty six percent say that worker retention is a “very serious” issue and another 28 percent believe it to be “serious” Companies that take the problem seriously and implement programs to ensure employee satisfaction have the highest retention rates.

Banking 40

Banking Employee engagement Surveys Education 40