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Reviews Completed on Your Phone Are More Emotional

Beyond Philosophy

My smartphone feels a lot more personal to me than my PC. In another paper, Professor Melumad’s research shows that people tend to be more self-disclosing of personal and intimate information on their phones relative to their PCs. We employ the phone for personal contact with friends and family. We Love Our Phones.

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Sound and Smell: The Crucial Missing Aspect in Your CX Design

Beyond Philosophy

Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. 05:11 Faure-Field shares how music reflects the brand personality that you want to show your customers. They are two things my family associates with taking holidays in the US. How can we help?

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Reviews Completed On Your Phone Are More Emotional

Beyond Philosophy

My smartphone feels a lot more personal to me than my PC. In another paper, Professor Melumad’s research shows that people tend to be more self-disclosing of personal and intimate information on their phones relative to their PCs. One has to do with what I mentioned earlier about how my phone was more personal to me than the PC was.

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Why Are We Scared of New Technology?

Beyond Philosophy

Of course, that time, it was something far more crazy than recording facial expressions and using software to determine how a person feels. In other words, we got used to the idea of riding trains and other transport at high rates of speed, and we don’t worry anymore. It turns out, we have been here before with new technology.

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3 Examples of Change for the Better in Airlines

Beyond Philosophy

What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. Personally I hate it when you hear, “This flight is delayed because the inbound aircraft was late.” I know that! WHY was it late is always my thought….

Airlines 330
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AI: The Future Brain of Contact Centers

DMG Consulting

No person or government is going to stop the AI revolution, and regulating it is going to be very difficult. DMG Consulting introduced the concept of the AI brain to the market in early 2019. The post AI: The Future Brain of Contact Centers appeared first on DMG Consulting. It’s impossible without an AI brain.

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Is a ‘human free’ experience the future?

Beyond Philosophy

Amazon and Uber have been making headlines by eliminating the humans from areas of the Customer Experience where a person is usually involved. Amazon is promoting its Amazon Go stores that don’t require checking out with a person. Ever sat near a weirdo on public transportation or ridden with a cabbie that makes you uncomfortable?