Beyond Philosophy

SEPTEMBER 15, 2015

In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” Quite a lot, it turns out.

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Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

JANUARY 23, 2020

This effort might require some sales skills to leadership(i.e., presenting it in terms that show what’s in it for them) and soft-skills training for the team. . Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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Consulting Consulting Customer Experience Metrics 444

Beyond Philosophy

DECEMBER 12, 2016

billion in sales, representing 12% growth for Cyber Monday sales in 2015. But it’s up to you to get the understanding you need to discover if you are delivering holiday magic to their online experience or presenting them a lump of coal. Chances are if you are shopping for the holidays, you are buying at least in part online.

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Consulting Consulting Sales Customer Experience 392

Beyond Philosophy

OCTOBER 5, 2015

If you spend the majority of a meeting talking about sales reports and operations, and just a little bit at the end about CX, it’s clear what the leadership team values. Present your CX agenda again in their language. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

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Consulting Consulting Customer Experience Sales 383

Beyond Philosophy

JUNE 22, 2018

Maybe it is the product that best presents all you have to offer to your customers and leads to more return business. To design your experience to result in more sales of it, ensure that this product or service avoids the extremes. To boost the sales of the premium service, you should introduce a “Super-Premium” service.

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Sales Consulting Consulting Customer Experience 360

Beyond Philosophy

FEBRUARY 27, 2020

Known as the “Marshmallow Test,” researchers at Stanford presented the child with a marshmallow and said, “You can eat this if you want to, but if you can wait to eat it until I get back, then I’ll give you two marshmallows.” . Anytime you incorporate time into the sales process, Hyperbolic Discounting makes people feel hesitant to buy.

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Consulting Consulting Education Sales 468

Beyond Philosophy

MAY 17, 2017

It’s one thing to have the tools on hand to improve your Customer Experience (CX) However, a recent study by Forrester Consulting on behalf of DataStax revealed that knowing how to use them is another thing entirely. The personalized experience presented does not provide value. What is a CX Data Platform? Use of a single data point.

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Consulting Consulting Customer emotions Surveys 321

Beyond Philosophy

SEPTEMBER 24, 2020

Professor Hamilton explained that science is a rigorous identification and measurement of phenomena, leading to understanding it systematically and then presenting it with a causal link or a theory. With a non-scientific approach, it is difficult to know what change affected sales the most. appeared first on CX Consulting.

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Entertainment Consulting Consulting Finance 348

Beyond Philosophy

MARCH 19, 2020

Customer Experience covers marketing, sales, customer service, and everything else. If you don’t have the data analytical skills, then there is no better time than the present to get them. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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Consulting Consulting Marketing Customer centricity 479

Beyond Philosophy

NOVEMBER 10, 2014

At times (more in the “old days” but every now and then it happens in present times) we’ve literally have been accused of “having religion;” i.e., believing in Customer Experience (CX) without proof and asked to show the value of CX. So, the debate continues. A B2B Telecom reduced costs by 36% and increased revenues by 7%. . <

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Beyond Philosophy

OCTOBER 9, 2017

For example: They present a consolidated view of my activity with the company. It can inspire actual behavior, e.g. getting a new sale or gaining a new customer, keeping an existing customer or losing a customer, etc. These are the attributes of the experience the company controls. They encourage a customer to use the website.

Customer emotions 364

Customer emotions Consulting Consulting Customer Experience 364

Beyond Philosophy

SEPTEMBER 25, 2021

Psychologists call this Loss Aversion, and it is the overall concept that explains why your free trial might help increase your sales. In this episode, we answer a question from one of our listeners, Mohammed, who wanted to know how to convince his team to implement a free trial to increase sales. appeared first on CX Consulting.

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Beyond Philosophy

OCTOBER 12, 2017

87% of in-store fashion shoppers want to try stuff on, but only 34% of in-store fashion shoppers want help from sales associates. Electronics shoppers (70%) and home improvement shoppers (62%) do want advice from sales associates. So, ensure that when you present your products that you are living up to their expectations.

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Consulting Consulting Sales Surveys 326

Beyond Philosophy

JULY 13, 2021

For example, the trampoline retailer could say they don’t do installations but then present five installer options. ” He meant that no employee did only one thing, like be an engineer or a sales associate. It started when the consultant arrived to assess the damage and demanded a payment of £200 before they started.

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outsourcing Customer Experience Journey mapping Call Center 418

Beyond Philosophy

NOVEMBER 26, 2018

it says, before presenting me with four pages of breakfast fare, then another six that seem to span the globe. In our customer experience consultancy I see many companies that mistakenly think that more choices make customers happier. Jam Jars and Sales. However, the smaller display led to more sales.

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Consulting Consulting Customer centricity Sales 274

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

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Sales CRM Consulting Consulting 52

Outsource Consultants

FEBRUARY 28, 2023

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. magazine today revealed that Outsource Consultants is ranked on its third annual Inc. Magazine’s Regionals Midwest list even more special,” says Outsource Consultants President Corey Kotlarz. Regionals Midwest honoree.

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Outsource Consultants

MARCH 15, 2022

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. magazine today revealed that Outsource Consultants is No. About Outsource Consultants. Regionals Midwest honoree. 83 on its third annual Inc. Remember their names and follow their lead. The associated Inc.

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Consulting Consulting outsourcing Call Center 128

Beyond Philosophy

OCTOBER 4, 2018

As a global Customer Experience consultant, I encourage my clients to design accommodations for this effect in the Customer Experience. Part of their business model was to set up presentations on the product when all the decision-makers in the household were present. How can you accommodate customers throughout the day?

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Government CRM Personalization Customer Experience 353

Beyond Philosophy

FEBRUARY 24, 2015

They consider all the details of the experience to present their guests with the best possible outcome for their meal. In an article on businessinsider.com, I learned the psychology of presenting a menu that is meant to increase the amount of money a Customer spends on dinner. The Business of Dining Out. There is a method to the menu.

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Customer centricity Customer retention Consulting Consulting 305

Beyond Philosophy

DECEMBER 23, 2015

Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources. Customer Journey Management and Lifecycle Strategic Consultation.

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Chief Customer Officer Enterprise Customer centricity Consulting 250

Beyond Philosophy

JANUARY 29, 2021

” People read books and watch TED talks that tell us how people changed this one small thing, and sales went up by 50 percent. It was my responsibility to implement it, and then we would present the results. The post The One Thing to Improve Your Customer Experience in 2021 appeared first on CX Consulting.

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Customer Experience Journey mapping Engineering Feedback 397

Beyond Philosophy

MAY 8, 2021

Author, consultant, and investor Nir Eyal, breaks down lying into a 2 x 2 framework. Colin explains that most people lie in Customer Experiences to get the sale or to avoid upsetting the customer. 10:58 We compare the fine line between framing information and deceiving the customer through how we present the facts.

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Customer Experience Consulting Consulting Enterprise 259

Beyond Philosophy

SEPTEMBER 13, 2019

Consider your experience with a sales-driven organization. I don’t give my information to sales-driven organizations easily. My behavior is governed by what I think a sales-driven organization is going to be like based on my expectations. . Let’s take a broader view of this concept. As a rule of thumb (see what I did there?),

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Banking Consulting Consulting Advertising 325

TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. As a consultant, he guides clients who want to develop customer-focused cultures. Shep Hyken, Chief Amazement Officer at Shepard Presentations. Brad Cleveland, Author, Speaker & Consultant. Follow on LinkedIn.

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Customer Service Chief Customer Officer Contact Center Consulting 251

ShepHyken

JUNE 25, 2021

After he bought his first car dealership, he walked in and noticed that all of the sales guys were dressed casual, in polo shirts and slacks. Better yet, present them (spoke or unspoken, as was the case with Troy) with a problem or a situation, and let them come to the conclusion themselves. So, he didn’t say anything. Talk is cheap.

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Customer centricity Coaching Consulting Consulting 307

Beyond Philosophy

JUNE 4, 2015

What you present to a mobile audience is now the most important part of your online presence. In this video presented by Google, Macy’s executives explain how they moved from two separate budgets and siloed departments to complete integration. Macy’s understands the importance of integration.

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Customer centricity Technology Marketing Customer Experience 353

Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

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Beyond Philosophy

APRIL 16, 2021

For example, sales or marketing departments had more power than customer service, who, on the whole, always seemed to be second class. Now, you are presenting them with something they want, too. The post 5 Rules for Successfully Managing Your Company Politics appeared first on CX Consulting.

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Management Consulting Consulting Personalization 370

Beyond Philosophy

JANUARY 15, 2018

For example, if you want to judge how bright the lights are in the room, then the amount of light present from where you just came from will affect how bright you perceive the lights to be where you are now, e.g., darkened movie theater vs. a bright sunny day. Our assessments depend on our Reference Points.

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Consulting Consulting Customer Experience Sales 363

Beyond Philosophy

OCTOBER 11, 2019

They increased their Net Promoter Score® (NPS) by 34 points over 30 months and enjoyed a ten percent increase in sales. It all started because printer sales were declining as an industry about 12 or 13 years ago. Part of the reason that Laverty had such success with his program is RICOH Canada already had a sales mindset.

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Customer Experience Employee engagement Journey mapping Customer centricity 316

Steve DiGioia

DECEMBER 5, 2016

Whether a best-selling author, keynote speaker, top sales trainer or customer service guru they were gracious enough to share their view on this one (1) question: As an organization gets larger there is a tendency for the mindset to change from “the customer comes first” to “higher profits and lower payroll first”. Grant Cardone. Dennis Snow.

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Customer centricity Consulting Consulting Metrics 264

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. The consulting organization went on to conclude from these findings that “Recent trends suggest that improvements in engagement coincide with improvement in unemployment and underemployment.”, correlation. Register here.

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Employee engagement Customer Experience Consulting Consulting 261

CX Global Media

APRIL 10, 2017

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? More sophisticated sales and service interactions require the support of additional assets. Grypp will change the way you present your products, services and ideas forever.

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Sales Contact Center Customer effort Call Center 120

Customer Guru

APRIL 10, 2018

Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. He has also launched his personal portal www.delightingcustomers.com with the sole objective of helping organizations develop their business with the philosophy of ‘Sales Heaps but Service Reaps’. The reverse is also true.

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Consulting Consulting Customer Service Customer centricity 110

Beyond Philosophy

MAY 24, 2016

Keller Fay has stated that, based on their evaluations, brands can generate up to four times more sales through campaigns which encourage ordinary individuals – you and me – to talk about preferred brands. 82% use word-of-mouth marketing techniques to increase brand awareness, and 43% expect this form of marketing to directly increase sales.

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B2B Government B2C Consulting 236

Beyond Philosophy

JULY 7, 2022

It was good to motivate me in the retail store to give them my mobile number so Nautica could present me with opportunities I might fancy putting into my virtual cart. For example, are there opportunities within the physical space for people to interact with a computer rather than a sales clerk? appeared first on CX Consulting.

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Technology Consulting Consulting Personalization 402