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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

Even though the rate of expressed complaints is higher in the business-to-business world, the lost revenue potential of unexpressed (and, so, unresolved) complaints is significantly greater there because of the lifetime value of each customer. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

B2C 231
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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

Even though the rate of expressed complaints is higher in the business-to-business world, the lost revenue potential of unexpressed (and, so, unresolved) complaints is significantly greater there because of the lifetime value of each customer. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

B2C 231
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When ‘Push’ Marketing Goes Too Far

Beyond Philosophy

In the haste to bring in customers, companies can often forget to court the right customers, those who represent the best long-term revenue potential, or who won’t overtax the company’s customer service and support structure. If offline instances of the Casanova Complex are a disease, then it is an epidemic among Internet companies.

Marketing 246
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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

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Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz How do you calculate the CLV? This results in increased customer retention and higher revenue potential. It transcends mere transactions, embodying the art of fostering transformative and enduring customer relationships.

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Customer Success Technology Buyer Guide

ClearAction

On the consultant side, fast-paced change in tech makes fascinating studies to sell. Overwhelm, frustration, or expansion among tech buyers creates consulting gigs. Don’t just look at lucrative revenue potential. You’ll know how in just 3 hours, in self-paced or live e-consulting.

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How to drive personalized experiences at scale with contact center AI

3CLogic

2 Driving consistent positive customer experiences helps promote brand loyalty and trust, where 90% of highly satisfied customers report they’re highly likely to recommend and purchase from an organization again , effortlessly increasing revenue potential for any business.