Consulting SaaS Technical Support 
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.
Amity
OCTOBER 3, 2016
Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. Amity looks at CSM from the perspective of the tools and platforms CSMs need.
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Totango
JANUARY 22, 2024
These use cases free up time spent on tasks like pre-calls or sifting through customer data, empowering customer success managers (CSMs) to focus on more strategic initiatives and consultative customer guidance. For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support.
Callminer
AUGUST 1, 2017
James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). James Pollard. theadvisorcoach. Bill Dettering.
Amity
MAY 6, 2014
De-Risking the First 90-Days for Your SaaS Customer. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. Today’s customers demand more.
aircall
FEBRUARY 2, 2018
Agents won’t need to consult supervisors or colleagues when reviewing policies, or when uncertain about processes. By encouraging support reps to be self-sufficient, you’re eliminating call transfers and saving time. GoToAssist lets your technical support representatives — literally — take control of the client’s computer.
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you use Customer Success and SaaS metrics in a more nuanced and purposeful way.
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