Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Gain Grow Retain is a free, open community for CS leaders from B2B SaaS companies. Supporting CS research. CS in Focus.

Best practices 122

Best practices SaaS B2B Marketing 122

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

SaaS 45

SaaS B2B Upselling Engineering 45

ClientSuccess

JULY 14, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. Register for the recorded webinar here: The Customer Success Trust Framework.

SaaS 41

SaaS Best practices Consulting Consulting 41

ClientSuccess

APRIL 5, 2018

ClientSuccess will host Bill Cushard, Customer Success Strategist of ServiceRocket and a 2018 Mindtouch Top Customer Success Strategist , for this month’s customer success webinar series: How to Design a Customer Education Strategy. The webinar covers the topic of designing a proactive strategy for customer education.

Education 42

Education SaaS B2B Consulting 42

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

SaaS 40

SaaS B2B Upselling Engineering 40

ChurnZero

FEBRUARY 14, 2023

SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. Learn from three SaaS CEOs.

SaaS 52

SaaS Metrics Customer retention Construction 52

ChurnZero

JUNE 7, 2019

Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business. Jason works closely with Customer Imperative consulting teams to ensure that clients succeed at gaining, growing and retaining customers. Upcoming Webinar. Q: What drew you to working in Customer Success?

SaaS 73

SaaS B2B Consulting Consulting 73

CustomerSuccessBox

MAY 2, 2022

As a Customer Success Officer in SaaS, you’ve probably realized that there’s a lot more to the SaaS sector than just providing excellent service. SaaS marketing and distribution is crucial as, if not more important than, developing the service itself. Any aspiring SaaS startup must develop a solid marketing strategy.

SaaS 52

SaaS B2B Marketing Sales 52

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit , a Customer Success Leadership Summit.

Customer centricity 40

Customer centricity SaaS Best practices Consulting 40

Totango

APRIL 4, 2024

I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Sales 94

Sales Upselling Accountability SaaS 94

Kayako

MARCH 9, 2017

Sukhpreet Kaur, Technical Consultant at Kayako, sees product testing as an invaluable link between teams with different skills. Train customers through webinars. Hosting webinars or public speaking on behalf of your company is a great way to develop your career. Once you get going, you can feel a big change in your own attitude.

Customer Service 82

Customer Service Engineering Coaching Self service 82

ClientSuccess

AUGUST 18, 2018

ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud , for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams. The webinar covered five standout strategies of top performing customer success teams. Request a custom product demo.

Chief Customer Officer 40

Chief Customer Officer B2B SaaS Consulting 40

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Customers don’t value your word, which as consultants, is how you effect change to drive success. 31 st Fastest Growing SaaS Company on SaaS Mag’s list.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you use Customer Success and SaaS metrics in a more nuanced and purposeful way.

SaaS 52

SaaS Metrics Accountability Technical Support 52

ClientSuccess

SEPTEMBER 21, 2022

In today’s modern SaaS environment, customers expect a top-tier customer experience, and a speedy onboarding helps set the stage for what’s to come in the customer relationship. Highlights the attention to detail and consultative nature of a customer success team. Toolkit: Customer Onboarding Toolkit.

SaaS 76

SaaS Consulting Consulting Sales 76

Amity

DECEMBER 7, 2016

SaaS Tattler Issue 98 - How to Deliver Mind-Blowing QBRs. In this post, Nils Vinje from Glide Consulting wants you to get closer to the perfect world QBRs and gives you actionable tips to do so, including working with your sales team and effectively reaching executives. The thing with QBRs is, it's all or nothing.

SaaS 71

SaaS Feedback Consulting Consulting 71

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. With 12,500 attendees, 250 speakers, 200 sponsors, their missions is to provide the SaaS community with unparalleled access to the top minds in SaaS.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

NOVEMBER 22, 2019

Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Speaker Bio: Emilia D’Anzica is a Customer Success and Account Management Growth Consultant and Partner at Winning by Design. I hope you can join us in October 2020. You Mon CEO, ChurnZero. Customer Success Around the Web.

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

ClearAction

JULY 20, 2023

Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. On the consultant side, fast-paced change in tech makes fascinating studies to sell.

Technology 62

Technology Consulting Consulting B2B 62

Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization. About inSided.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

ChurnZero

NOVEMBER 27, 2019

ChurnZero’s CCO, Abby Hammer, spoke about getting the resources you need to combat the major obstacle to scaling your SaaS business – Churn! . Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. As she explained: . Being an effective agent of change is a must.

Chief Customer Officer 75

Chief Customer Officer SaaS Education Metrics 75

ClientSuccess

MAY 17, 2022

Here are some recognized NPS benchmarks to measure your score against: Consulting – 62. B2B Software & SaaS – 30. You can learn more about NPS and find new ways to optimize your customer success strategy with these additional resources from ClientSuccess : Webinar: Using Your NPS Campaign to Power Your Business.

Benchmark 52

Benchmark B2B SaaS Metrics 52

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

SaaS 66

SaaS Metrics Accountability Technical Support 66

ChurnZero

AUGUST 18, 2020

That’s why we invited Jason Whitehead, CEO of Tri Tuns to join us for a webinar to introduce the “Success Chain Management” model. If you missed the webinar, you can watch it on demand. . We want to establish them as a business consultant for the customer. Who Owns SaaS Customer Expansion and Renewal? Q&A Recap.

Sales 98

Sales Feedback SaaS Finance 98

ChurnZero

OCTOBER 4, 2024

Throughout his time as a leader and consultant, Peter has found that the top-performing and best customer success leaders have a few things in common. Throughout his time as a leader and consultant, Peter has found that the top-performing and best customer success leaders have a few things in common.

SaaS 52

SaaS Customer centricity Coaching CRM 52

TeamSupport

JULY 27, 2020

Be readily available for consultations and check-in conversations. In an uncertain economic environment it is easy to focus on how to win new business when it seems that no potential customer wants or is too afraid to buy—especially in the monthly recurring subscription model, such as with many SaaS (software-as-a-service) firms.

B2B 90

B2B Finance Metrics SaaS 90

ChurnZero

JUNE 14, 2019

She joined ChurnZero in 2018 after a decade’s worth of experience in SaaS software implementation and consulting for higher education. Upcoming Webinar. Attendees of this webinar will learn how to: Use the customer journey as the desired path to success. And should they?

SaaS 65

SaaS Customer retention Metrics Sales 65

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Maybe you invite them to more training or offer a consultation. For those of you who’ve never read his pieces on LinkedIn and SaaStr, he’s a great resource for all things SaaS and all things about as-a-service.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Maybe you invite them to more training or offer a consultation. For those of you who’ve never read his pieces on LinkedIn and SaaStr, he’s a great resource for all things SaaS and all things about as-a-service.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

FEBRUARY 25, 2020

To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer retention 59

Customer retention Scripts Sales SaaS 59

ChurnZero

MAY 8, 2020

To explain why Customer Success should be deemed essential, we hosted a webinar with Executive Director Mikael Blasidell from the Customer Success Association and Customer Success Consultant Ed Powers from Service Excellence Partners. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Benchmark 59

Benchmark SaaS Consulting Consulting 59

Amity

MARCH 19, 2014

Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about customer success.

SaaS 54

SaaS Metrics Accountability Technical Support 54

Kapta Customer Success

SEPTEMBER 19, 2016

Customer Success is one of the biggest buzzwords floating around the B2B SaaS space today. CX Journey is the blog of Annette Franz, a customer experience consultant and major thought leader in the world of Customer Success. Kissmetrics is a SaaS company-focused blog allowing you to optimize your marketing based on metrics.

Accountability 45

Accountability Management SaaS Chief Customer Officer 45

ChurnZero

MARCH 11, 2020

However, SaaS companies should also be taking advantage of the opportunity to learn from churned (and renewed) customers using similar techniques. This could be someone in marketing, on the executive team, or an outside consultant (shameless plug). Churn destroys SaaS business valuation. What to do about it.

Journey mapping 52

Journey mapping SaaS Finance Consulting 52

ChurnZero

MAY 17, 2019

has been expressed by senior management and members of other groups within SaaS organizations. To delve more into this idea, earlier this week we partnered with the Customer Success Association to bring you a webinar on the topic of – The Case for Billable Customer Success. And we hope to see you at our next webinar!

Sales 64

Sales SaaS Engineering Metrics 64

ChurnZero

NOVEMBER 8, 2019

The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. This makes a CS Platform an invaluable tool for any SaaS company. . . Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Serious About Customer Success?

CRM 63

CRM SaaS Chief Customer Officer Accountability 63

ChurnZero

APRIL 3, 2020

To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. If you missed the webinar, you can watch it on-demand. How to do your homework before an EBR.

Journey mapping 52

Journey mapping SaaS Sales Consulting 52