C Space

JULY 15, 2021

C Space’s customized customer programs are tailored based on specific business needs and include private online communities, in-person live events, visual storytelling, co-creation workshops, and business consulting. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

SaaS 52

SaaS Education Consulting Consulting 52

CSM Practice

SEPTEMBER 15, 2019

Through this, you can identify other business problems that your service or SaaS can solve for them. Here are a few processes that worked successfully for our consulting firm, CSM Practice : 1) Onboarding Process. 3) Workshops. 4) Customer Experience Evaluation.

Accountability 45

Accountability Consulting Consulting Upselling 45

Satrix Solutions

JANUARY 2, 2019

As a consultancy dedicated to the Customer Experience (CX), we’re highlighting 5 US-based conferences customer experience professionals should consider for 2019: Totango Customer Success Summit 2019. You might also find yourself shaking hands with a SaaS founder, venture capitalist, or senior customer success leader.

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. Created by Chuck Wall, who provides consultation services to businesses on strategy, customer insights, and marketing, this course is designed for beginners that helps you understand customers better. Link: [link].

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). Organize a RACI (Responsible, Accountable, Consulted, Informed) conversation, and outline the overall customer experience. Customer Success Around the Web.

Journey mapping 40

Journey mapping Calibration Upselling Consulting 40

Amity

MAY 9, 2016

I really loved the combination: it was part consultant, part sales, and I really enjoyed that aspect of the job. My team will typically be on the road once a month on the road visiting clients and doing workshops with them. Surprisingly, 90% of the content I read is Tech, SaaS, Business and 10% Kids. You never regret a trip.

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Like what you are reading?

SaaS 12

SaaS Marketing Upselling Best practices 12

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

SaaS 22

SaaS Best practices Accountability Education 22

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Lincoln Murphy. Allison Pickens. Dave Jackson. Mikael Blaisdell.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

JULY 3, 2020

Of much contradiction is the popular perception of SaaS. If you are wondering how to reduce SaaS implementation time by over 40%, fret no more. Hence, the quick implementation of SaaS can deliver benefits early without jeopardizing the long-termed goals of the project. Define job roles for Consultants and Vendors.

SaaS 10

SaaS Consulting Consulting Enterprise 10

SmartKarrot

AUGUST 6, 2020

Work closely with the customers alongside Sales, Support, Account Management, Security Consultants, other Operations and Product Management teams at Veracode to ensure services are delivered successfully and meet client expectations. Ensure successful onboarding, usage of adoption and retention. Apply here: [link].

Accountability 10

Accountability SaaS Enterprise Best practices 10

SmartKarrot

MAY 28, 2021

Service companies need to work like SaaS companies by keeping customer success at the core. Take for example: You own a digital marketing consultancy. Once that is known, offer workshops that engage them on your service. Along with SaaS companies, even service companies are looking to increase customer value. Bottom Line.

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

FEBRUARY 3, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, Miami, FL Organization: simpleshow As a Vice President of Customer Success, you will become a product expert of the SaaS product (online video maker: mysimpleshow.com). Work closely with Sales on opportunities to grow your customers.

SaaS 10

SaaS Customer centricity Engineering Consulting 10

Integrity Solutions

MAY 24, 2023

Reading books, attending workshops and listening to experts who share their selling secrets also isn’t going to make them successful. Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

JULY 27, 2020

What is the one thing that SaaS businesses have in common? SaaStr – Regarded as the largest web community of SaaS entrepreneurs and founders, it sees a monthly average of 2.5 a customer experience strategy consulting firm. What each of them has in common is a highly valuable workshop and training program. Yes, you got it.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe. Annette Franz.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

AWS Machine Learning

APRIL 22, 2025

This post is co-written with Saibal Samaddar, Tanushree Halder, and Lokesh Joshi from Infosys Consulting. Workshops, conferences, and training sessions serve as platforms for collaboration and knowledge sharing, where the attendees can understand the information being conveyed in real-time and in their preferred language.

Transportation 82

Transportation Consulting Consulting Enterprise 82