Integrity Solutions

APRIL 5, 2021

This begs the question: Does your team have the confidence and skill to take advantage of these complex sales opportunities? Underscoring this complexity is the fact that clients and prospects are expecting more strategic value from the organizations they partner with. 3 Keys to Success in Complex Sales.

Sales 61

Sales Accountability Strategic Value B2B 61

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

RapportBoost

NOVEMBER 5, 2018

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.

Sales 40

Sales Contact Center Average Handle Time B2B 40

ClearAction

FEBRUARY 27, 2016

Everyone acknowledges that customer retention is more cost-effective than acquisition, yet Marketing tends to put the majority of its resources in awareness-building and sales conversion. Context is the mantra for making something strategic. Take a look at everything Marketing does as a flow, and see what epiphanies emerge.

Marketing 59

Marketing Strategic Value Metrics Enterprise 59

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. CSMs still need a consultative skillset for building trust, advocating for customers, and turning them into champions.

Education 52

Education Upselling SaaS Consulting 52

ClearAction

MAY 29, 2016

Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas. Some companies have a mixed seating arrangement among Marketing and Sales and Service. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67