CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

ShepHyken

FEBRUARY 1, 2019

Customer service is everyone’s job— from sales reps, finance, IT, operations, to management— and the more employees buy into it, the more they will exceed in providing higher quality service. In addition, make the training a hands-on experience; a classroom-like environment with workshops is better than one jumbled lecture-like session.

Customer centricity 241

Customer centricity CRM Finance Coaching 241

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios.

Sales 40

Sales Gamification Finance Best practices 40

Call Center Weekly

JANUARY 10, 2018

Because of this need to understand, supporting these customers in the sales process AND early on in their relationships is critical to a great experience. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings.

Journey mapping 136

Journey mapping SaaS Consulting Consulting 136

ShepHyken

SEPTEMBER 24, 2023

In addition to his writing and consulting in the CX space, Kelechi works for a company, so he’s speaking and writing from experience. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. It takes cross-functional collaboration.

Customer Service 193

Customer Service Morale Surveys Consulting 193

ijgolding

MARCH 14, 2017

If you have ever worked in a company that is looking to improve its sales, often Customer Experience(CX) is defined as the solution. Normally a CX expert is drafted in and a workshop created for the key stakeholders. The post So you attended the Customer Experience workshop, what now??? Therefore, the company own the plan.

Customer Experience 59

Customer Experience Consulting Consulting Government 59

ShepHyken

NOVEMBER 27, 2023

Evolving technologies make it easier to personalise the sales funnel but customer preferences are becoming more demanding. Instead, the machine can become the co-pilot to a powerful interaction with the customer – one that gives the front-line customer service and sales reps tools that they can use to deliver a personalized and better CX.

Customer Service 189

Customer Service Morale Customer retention Marketing 189

Customer Guru

AUGUST 8, 2018

While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Amanda is a highly experienced customer experience consultant, adviser, and writer. Do follow these experts to learn from the best in business!

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Interaction Metrics

AUGUST 14, 2024

If you’re not sure how your customers perceive your customer service, it’s time for a customer service consulting firm. A customer service consulting firm can transform your company into one where customer service creates loyal customers who will help grow your company through their loyalty and positive word-of-mouth marketing.

Consulting 62

Consulting Consulting Customer Service Surveys 62

ShepHyken

FEBRUARY 10, 2017

I was running a customer service workshop in Australia some years ago. It can cost companies a lot of money in lost sales, as well as resulting negative impacts on brand reputation. Both companies are leading global consulting and training organizations with offices in more than 60 countries worldwide. She is part-Aboriginal.

Education 185

Education Consulting Consulting Personalization 185

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Peter Lavers

NOVEMBER 14, 2017

Laughlin Consultancy provides training, consultancy, mentoring & other services. One option for doing so is this workshop, part of DataIQ’s excellent Leaders package. All those skills may sound more like sales training. With Data Science still being new to most businesses, there is indeed a sales job to be done.

Analytics 100

Analytics Banking Consulting Consulting 100

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Conduct training and workshops for clients.

SaaS 52

SaaS Upselling Enterprise industry standards 52

C Space

JANUARY 20, 2021

Prior to that, she spent a decade spearheading the company’s sales and marketing efforts. C Space’s customized customer programs are tailored based on specific business needs and include private online communities, in-person live events, visual storytelling, co-creation workshops, and business consulting.

Advertising 97

Advertising Consulting Consulting Marketing 97

Fonolo

NOVEMBER 13, 2018

The day includes a wealth of networking opportunities, roundtable discussions, and expert-led workshops. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. An added bonus?

Customer Service 108

Customer Service Contact Center Education Engineering 108

Lumoa

MAY 5, 2022

It can open up new opportunities, additional sales and long-term customer relationships. This means breaking the barriers around IT, CRM, digital marketing, branding, sales, customer service, and e-commerce. In This Article: What is Customer Experience?

Customer Experience 103

Customer Experience Consulting Consulting B2C 103

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. – Brad Butler, Contact Center Software Consultant @ NobelBiz Another significant advantage of using dialers is that they can be designed to provide a streamlined experience for agents.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Help Scout

SEPTEMBER 14, 2021

At Workshop — a tool built to improve company culture through open and efficient internal communication — Co-founder and Chief Customer Officer Derek Homann is focused on using customer service as a differentiator. “We If you’ve ever worked in sales, you may be familiar with the idea of a ride-along. It’s for good reason.

Customer Service 128

Customer Service outsourcing Chief Customer Officer Self service 128

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. As a form of summary, we’ve compiled some of the most memorable quotes from TOPO Sales Summit 2016. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. About Nate Brown : Nate is the Co-founder of CX Accelerator.

Contact Center 120

Contact Center CCNG Morale Coaching 120

360Connext

AUGUST 14, 2017

This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. The post How to Create Your Punch List for Quick CX Wins appeared first on Customer Experience Consulting. Please tell us a little about your challenges and the best way to contact you. *.

Real estate 77

Real estate Construction Automotive Coaching 77

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

Acquire BPO

JULY 15, 2024

The convention featured a robust lineup of workshops, keynotes, and interactive sessions designed to address the latest trends and challenges in the industry. Director of Sales – US; Joe Ahmad, AI & Automation Consultant; Daniel Duggan, Operations Manager; and Nitin Bhat, Global VP of Sales.

Consulting 52

Consulting Consulting Sales Technology 52

Bill Quiseng

JANUARY 10, 2016

This week’s guest post is from leadership consultant and keynote speaker Bill Hogg. In my experience as a leadership change consultant , the following four guidelines can help you effectively engage with your customers in all situations: Greet : Greet every customer with a smile, make eye contact.

Consulting 81

Consulting Consulting Scripts Employee engagement 81

Lumoa

APRIL 24, 2018

We have received 31 answers from 31 recognised thought leaders, consultants and great doers from all over the world across industries. Jeannie Walters TEDx Speaker, Customer Experience Expert, Trainer, Consultant, Podcaster. Sue Duris Customer Experience and Digital Marketing Consultant. Why did you give that score?

Consulting 126

Consulting Consulting Metrics Feedback 126

CustomerSuccessBox

FEBRUARY 27, 2019

Most SaaS businesses have well defined product, engineering, marketing and sales teams. In such companies, a customer success leader defines the goals and the metrics that the customer success department has to follow in consultation with the senior leadership. Should Customer Success report to Sales? That is NOT a good idea.

Upselling 65

Upselling Chief Customer Officer SaaS Sales 65

ChurnZero

NOVEMBER 22, 2021

This is a lesson Kristen Hayer, Founder and CEO of The Success League , has learned firsthand as a former Customer Success leader, and one that she’s helped countless others confront through her work running a Customer Success consultancy. We’re behind on our sales projections. Sales Plan. You can’t have more CSMs.

Benchmark 98

Benchmark Finance Best practices Sales 98

GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. She is a customer experience speaker, writer, and consultant with more than 20 years of experience in assisting all types of companies, including Fortune 500.

Metrics 109

Metrics Journey mapping Surveys Coaching 109

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

AWS Machine Learning

SEPTEMBER 25, 2023

The event features workshops led by industry leaders, a 24-hour coding challenge, and valuable networking opportunities with fellow students and industry professionals. Before working with AWS, Mohan worked with a Global Management Consulting firm with a focus on Strategy & Analytics.

APIs 121

APIs Automotive Education Engineering 121

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. Additionally, RCDA consultants are experts in modeling and mentoring the correct behaviors at all levels within the organization. Credit Union.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

NobelBiz

OCTOBER 24, 2023

This valuable insight allows them to tailor their marketing, sales, and service strategies to better meet customer demands. Brad Butler, Contact Center Software Consultant @NobelBiz Key Components of a Customer Journey Map Stages The customer journey map breaks down the customer’s interaction process into defined steps or stages.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

teleopti

DECEMBER 2, 2019

Consider running workshops so staff understand why you are scheduling the way you are scheduling. Look for people who want to work with you every step of the way, from initial consultancy, implementation to post-sales support. Involve staff in the scheduling process. This is the next step to engaging with team members.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

Outsource Consultants

JANUARY 16, 2025

At Outsource Consultants, we’ve seen firsthand how implementing contact center quality assurance best practices can transform customer experiences and drive business success — from security to seasonal industries to strategic call center KPI achievement.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

Creative Virtual

OCTOBER 22, 2019

One of the keynote speakers is Liam Ryan , Sales Director at Creative Virtual. Conference attendees can also arrange an individual workshop with our team to build a business case for this technology within their own organisation or to consult on an existing chatbot project that is performing poorly.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40