CSM Magazine

OCTOBER 13, 2022

Service Quality Institute has a program called Coaching for Success that is available online (when you have managers at remote locations), in-house seminars, and products you can skilfully implement on-site with your own trainers. John Tschohl is a professional speaker, trainer, and consultant. About the Author.

Customer Service 105

Customer Service Healthcare Coaching Consulting 105

CrazyCall

APRIL 9, 2019

Lori Richardson is the founder and CEO of Score More Sales, a sales consulting and coaching firm that helps sales leaders and mid-market interact with prospects, qualify them, create opportunities and close them. President of Sales Training Consultants and SalesTrainingWerks.com. Leading: Does Your Team Know the Difference?

Sales 133

Sales Consulting Consulting Coaching 133

Taylor Reach Group

MARCH 20, 2020

Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation. Provide free or subsidized lifestyle coaching, counseling, or self-management programs.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

CSM Magazine

DECEMBER 2, 2024

Regular workshops and seminars should be organized to help nurses stay updated on best practices for patient interaction. In terms of referrals, healthcare providers should communicate clearly with patients about any additional charges that might incur due to specialist consultations or further treatment.

Healthcare 52

Healthcare Customer Service Surveys Wait times 52

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. CSM Practice is a CS consulting firm that serves technology and services organizations. Showcasing and reviewing CS software. Offering career advancement tips for CS professionals. Providing CS training opportunities. Posting job opportunities. CSM Practice.

Best practices 122

Best practices SaaS B2B Marketing 122

TechSee

FEBRUARY 23, 2021

Holding a training seminar for all company technicians is not only costly but also impractical. When encountering complex upgrades or outdated equipment, technicians working in a customer’s home can use visual assistance to consult with a remote expert. Helping an on-site technician.

Self service 109

Self service Wireless Contact Center Government 109

Micah Solomon

OCTOBER 10, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. [Originally published in Forbes.com. Here are three ways to reach Micah: email, chat, web). The engineer on the ladder.

Customer Service 68

Customer Service Engineering Consulting Consulting 68

TeleDirect

AUGUST 26, 2019

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance. The post Big Event Planned?

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

TeleDirect

JANUARY 9, 2019

Marketing firms, seminars, open enrollment, and more – there are plenty of ways that advance appointments and reservations can help your business close the deal. One of our business process consultants will get in touch with a practical, affordable plan of action for 2019 and well beyond.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

Customer Interactions

MAY 10, 2010

The second is for those individuals in a sales function, who need to develop enough consultative knowledge to effectively sell and market to customers who are thinking about making the transition.

Consulting 28

Consulting Consulting Sales Marketing 28

Callminer

APRIL 21, 2020

Joe is the Business Development Consultant at My Trading Skills , with over 17,000 unique visitors per month. “My What I liked the most are the seminars and workshops we did all year round. You should know about their families and their hobbies so that you can occasionally ask a question about them. Joe Bailey. MyTradingSkills.

Call Center 182

Call Center Management Scripts Coaching 182

CSM Magazine

SEPTEMBER 27, 2023

Read books and educational resources , take online courses on personal finance, investing, budgeting, and economics, or attend workshops and seminars on personal finance topics. In addition, you can consult with a financial advisor or planner who can provide personalized advice depending on your goals and financial situation.

Real estate 59

Real estate Finance Banking Education 59

CSM Magazine

AUGUST 22, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing. About the Author.

Customer Service 45

Customer Service Morale Call Center Consulting 45

Connecting the Dots

OCTOBER 9, 2018

If you’d like to receive notice of John’s next webinar, or contact John to request he speak at a workshop or seminar, reach out here. appeared first on Customer Care Measurement & Consulting (CCMC). The post Equipping Your Front-Line to Deliver a Can-Do Customer Experience 3.0

Customer Experience 48

Customer Experience Engineering Consulting Consulting 48

Connecting the Dots

OCTOBER 9, 2018

If you’d like to receive notice of John’s next webinar, or contact John to request he speak at a workshop or seminar, reach out here. appeared first on Customer Care Measurement & Consulting (CCMC). The post Equipping Your Front-Line to Deliver a Can-Do Customer Experience 3.0

Customer Experience 48

Customer Experience Engineering Consulting Consulting 48

Connecting the Dots

OCTOBER 9, 2018

If you’d like to receive notice of John’s next webinar, or contact John to request he speak at a workshop or seminar, reach out here. appeared first on Customer Care Measurement & Consulting (CCMC). The post Equipping Your Front-Line to Deliver a Can-Do Customer Experience 3.0

Customer Experience 48

Customer Experience Engineering Consulting Consulting 48

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Corporate Strategies by Skillpath provides seminars, workshops, and conferences for those seeking professional development. Cost: $199+.

Customer Service 73

Customer Service Banking Education Scripts 73

Micah Solomon

DECEMBER 17, 2015

Micah Solomon is a customer service consultant and a customer experience speaker, trainer, seminar leader, and bestselling author. Though even in such situations, there likely are gracious ways to demonstrate your factual correctness without proving the other party baldly “wrong.”.

B2B 40

B2B Consulting Consulting Customer Service 40

TeleDirect

AUGUST 23, 2019

Taking reservations for seminars and other events. One of our 24/7 contact center consultants will reach and help design round-the-clock solutions for your entire business communication needs. Making outbound calls. Web-generated lead follow up. Handling customer complaints. Setting appointments. Generating leads.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. They now offer in-person, telephone, and video interpreting; voice-overs; localization; consulting and training; as well language assessments. advisory board member.

Enterprise 59

Enterprise Consulting Consulting Contact Center 59

Integrity Solutions

FEBRUARY 1, 2019

Too many selling and consulting models steer well-intentioned advisors away from what they know in their hearts is in the best interest of their clients. Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients.

Coaching 58

Coaching Sales Government Accountability 58

CSM Magazine

MARCH 18, 2020

Some companies have daily meetings by the team before the shift begins, and others pull teams to offer mini-seminars to work on key issues that a particular team is experiencing. Of course, you can hire a business consultant certified in Lean Sigma Six, but this is often lacking in that you will be calling them back time and again.

Call Center 52

Call Center Customer Service Scripts Consulting 52

customer sure

NOVEMBER 26, 2014

They’re either under cost pressure, so they try and keep customer contacts to a minimum, or they want to sell ‘consultancy’ services, rather than give them away for free. We give our time freely for seminars, webinars and when anyone calls and asks us for help. If our product isn’t right, we still try and help.

Surveys 97

Surveys Feedback Marketing Benchmark 97

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. They now offer in-person, telephone, and video interpreting; voice-overs; localization; consulting and training; as well language assessments. advisory board member.

Enterprise 52

Enterprise Consulting Consulting Contact Center 52

Fonolo

MARCH 17, 2020

We need seminars. Jessica Cryer, CSPN’s VP of Business and Customer Service strategy, explains that to effect change at Hyundai Canada, they took a multifaceted approach with training seminars and workshops, as well as a high-. To think that we’re strong enough to change it on our own isn’t good enough. We need training.

Automotive 67

Automotive Abandon rate Feedback Journey mapping 67

Vcaretec

MAY 22, 2023

Booking services: This specialised service streamlines the procedure for accepting, confirming, and monitoring bookings, making it ideal for businesses that invite people to seminars or other events. Give us a call right away to schedule a consultation. We'll react right away and formulate a strategy. Together.

outsourcing 52

outsourcing Contact Center Inbound sales Call Center 52

Toister Performance Solutions

JANUARY 10, 2019

The surprising truth is video is usually much more effective than hiring an external consultant for frontline customer service training. Think about the last customer service seminar or conference you attended. Yes, I realize I'm talking myself out of paying clients. But my goal in these conversations is to be helpful.

Consulting 48

Consulting Consulting Customer Service Accountability 48

NobelBiz

AUGUST 14, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Dissecting the Science of Voicemail Detection Voice communications, in essence, are a confluence of frequency patterns, pitch modulations, and unique tonal properties. Brad Butler, Contact Center Software Consultant @NobelBiz 1.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Vistio

AUGUST 9, 2021

We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. In 2005, built a group of companies. It’s grown by about 25 to 30% since then. Okay, lovely question.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

Toister Performance Solutions

SEPTEMBER 17, 2019

You don't have the time or resources to quickly create something in-house, so you consider bringing in an external consultant. You shop around for a few consultants and realize you don't even have enough funds to cover their travel expenses. The book costs less than $15 , which is far less than hiring a consultant like me!

Customer Service 58

Customer Service Advertising Consulting Consulting 58

Taylor Reach Group

MARCH 26, 2018

Conference co-chairs Paul Greenberg, Brent Leary, and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry. You'll have the opportunity to hear from the brightest and most influential people in the CRM industry.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Customer Guru

MARCH 7, 2018

So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. To resolve this in India specially, I believe that we must have more forums and seminars to educate more professionals about customer experience.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

SmartKarrot

OCTOBER 3, 2022

Apply here: [link] Role: Customer Success Manager #1437 Location: Dallas, TX, US Organization: Genius Road As a Customer Success Manager, you will assist Account Director and Delivery Manager with the current customer portfolio (clients and consultants) with ongoing communication to ensure strong retention.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

AUGUST 17, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Healthcare Accountability Coaching 19