Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. The company started out as a survey tool for academics and has grown into a multi-product feedback software. You will need to reach out for a consultation first.

Feedback 78

Feedback Consulting Consulting Enterprise 78

Callminer

AUGUST 6, 2019

Customers are also taking help from the agents to reach their final decision, and because of that more customers are speaking with the agents for consultation. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Outsource Consultants

JUNE 5, 2018

Contact center outsourcing can assist with these tasks in the following three ways: Surveys and Follow-Up Calls: When people make purchases over the phone, there is a golden opportunity for agents to discuss their satisfaction levels. Need an outsource contact center to drive an elite customer experience? We can help!

Contact Center 52

Contact Center outsourcing Social media contact Advertising 52