RapportBoost

NOVEMBER 5, 2018

As the voice of the contact center profession, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources since 1985.

Sales 40

Sales Contact Center Average Handle Time B2B 40

ClearAction

MAY 29, 2016

Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value. The common threads across value creation and delivery expected by customers are: right the first time, path of least resistance, increase value in helping them move forward in their life or business.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ChurnZero

JANUARY 25, 2024

Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs. CSMs still need a consultative skillset for building trust, advocating for customers, and turning them into champions.

Education 52

Education Upselling SaaS Consulting 52

CSM Practice

OCTOBER 7, 2019

Other criteria could include the number of licenses, geo-location, strategic value, service package, etc. RACI stands for: Responsible, Accountable, Consulted, and Informed. Design the process and appropriate level of engagement with the client based on the revenue and opportunity that you’re defending, not necessarily the ARR.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Talkdesk

MAY 23, 2019

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! And, coming out of that was a consulting practice which is everything from strategy through to the people stuff and all the rest of it. Martin: Sure.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Risk; Identify risk early for churn, down-sell, and onboarding. Expansion; Identify opportunities for up-sells, cross-sells, and add-ons.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

SmartKarrot

MARCH 13, 2023

To function as a consultant spotting fresh opportunities to maximise the usage of software Solutions, one must have a thorough understanding of the software solution. Find chances to deepen the connection and produce leads for the sales team. Sustain high client retention rates that are in line with business objectives.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool.

industry standards 40

industry standards Enterprise Technology Self service 40

SmartKarrot

NOVEMBER 8, 2022

Role: Customer Success Manager Location: Remote, Australia Organization: Ceridian As a Customer Success Manager, you will assist in the development of strategic value plans for Major and Enterprise accounts with a view to identifying a path to Dayforce. Apply here: [link]. Preparation and presentation of business proposals.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

JUNE 16, 2020

. #1 Define Key or Strategic Accounts. Start by identifying customers who contribute a significant amount of revenue to your portfolio, or have significant growth potential, or have some other significant strategic value (live case study in specific vertical, huge brand logo etc.) 2 Focus on Customer Success.

Best practices 10

Best practices SaaS Accountability Management 10

SmartKarrot

DECEMBER 29, 2020

Drive strong customer engagement with assigned customer base through consultative outreach and partnership to directly drive strong customer outcomes across all Enterprise solutions. Influence future lifetime value through increased product adoption, customer satisfaction, and overall health scores. Apply here: [link].

Best practices 10

Best practices Strategic Value Accountability Coaching 10

Integrity Solutions

MAY 24, 2023

Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants. They’re sizing up your salespeople and wanting to know: Are they credible? Is talking with them going to be a good use of our time? The buying team has turned into a buying army.

Sales 52

Sales Coaching Accountability Personalization 52