Beyond Philosophy

FEBRUARY 2, 2015

Here is the ad, in case you missed it: Part of the reason these studies showed the link is because music activates many centers across the brain, including the emotional ones. Several studies have revealed music has a link with our memory. In one study, researchers discovered singing aids in learning a foreign language.

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Marketing Customer emotions Consulting Consulting 416

Beyond Philosophy

OCTOBER 9, 2015

Frost and Sullivan, the growth consulting firm, predicted that by the year 2025, global traffic would be measured in 100 Zettabytes. In their Big Data roundup this past June, Cloud Tech’s blog showed the results of a study. The post Big Data’s Big Problem appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

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Big data Consulting Consulting Morale 410

Beyond Philosophy

SEPTEMBER 15, 2015

In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. According to Rocks, the following brands do simple to success: Boost Mobile: They have the highest NPS in the mobile service study, performing 33 points higher than Sprint, who own Boost and provides their infrastructure.

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Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

OCTOBER 22, 2015

A study published in the journal PLOS Biology out of Dartmouth reveals a way to predict human emotions based on the subject’s brain activity. And based on the study from Dartmouth, you know those emotional responses will be the same with your Customers. We’d like to think we buy rationally, but we don’t.

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Customer emotions Airlines Consulting Consulting 401

CSM Magazine

JANUARY 29, 2025

Here are eight study tips to help you ace your teacher certification exam. Understand the Exam Format and Content Before diving into study materials, take time to understand the exams structure. Knowing the format helps you tailor your study plan. Instead, create a realistic study schedule that spans weeks or even months.

Education 52

Education Morale Consulting Consulting 52

Beyond Philosophy

SEPTEMBER 12, 2016

As Customer Experience Consultants, we see this rationalizing of irrational behavior all the time. Study after study has proven it. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The post Bewildered?

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Beyond Philosophy

MAY 2, 2020

Moreover, we share the ways that these experiences promote customer behavior that demonstrate principles studied in Behavioral Economics. The post What You Should Learn From This Poor Practice appeared first on CX Consulting. Perhaps most importantly, we explore how you can avoid making the same mistakes in your organization.

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Consulting Consulting Customer Experience 355

Beyond Philosophy

MAY 17, 2017

It’s one thing to have the tools on hand to improve your Customer Experience (CX) However, a recent study by Forrester Consulting on behalf of DataStax revealed that knowing how to use them is another thing entirely. To download a copy of the full study published by DataStax, please click here.]. What is a CX Data Platform?

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Consulting Consulting Customer emotions Surveys 321

Beyond Philosophy

NOVEMBER 28, 2016

There are lots of articles and studies around stating things like “Highly engaged customers are loyal customers”. There have been a number of professional and academic studies, in multiple industries, linking employee attitudes and behaviors with the value customers perceive in their experiences. Those question are: 1) Really?

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Employee engagement Consulting Consulting Enterprise 364

Beyond Philosophy

NOVEMBER 10, 2014

Here are some of the most comprehensive facts and figures that I’ve come across: A recent study of the Value of Customer Experience amongst two $1 billion+ businesses published in Harvard Business Review (HBR) managed to quantify the effects of good customer experience. I have a whole post that looks into this relationship in more detail.

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Beyond Philosophy

MARCH 19, 2020

Late last year, we decided to take our advice and study our customers and prospective customers, and well, anyone. One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). You All Want Growth.

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Consulting Consulting Marketing Customer Experience 479

Beyond Philosophy

JANUARY 19, 2015

Having often addressed the power of informal communication ( [link] ), it’s always gratifying to have confirmation by respected research and consulting organizations. Here’s some of what they lear ned in the 2014 study. Over 600 of the most talked-about U.S. In this blog, we’re zeroing in on automotive word-of-mouth.

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Automotive Marketing Consulting Consulting 358

Beyond Philosophy

OCTOBER 12, 2016

And as I have been saying since 2002 when I started up my Customer Experience Consultancy, emotions influence over half of any Customer Experience outcome. As Customer Experience Consultants in 2016, we are delving into what causes a person to feel emotions these days. Follow Colin Shaw on Twitter & Periscope @ColinShaw_CX.

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Personalization Consulting Consulting Customer emotions 419

Beyond Philosophy

SEPTEMBER 10, 2015

Foresee , a Customer Experience analytics firm, examined the results of two studies that used their analytics technology last fall. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Employee engagement 419

Employee engagement Consulting Consulting Banking 419

Beyond Philosophy

OCTOBER 10, 2016

As Customer Experience Consultants, we see our clients presume that customer evaluations of an experience occur at the product level. Several studies have shown this to be the case. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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Consulting Consulting Banking Customer Experience 419

Beyond Philosophy

NOVEMBER 12, 2015

If you read my rude title, you will be disappointed to discover that I don’t think you are pathetic, but a new scientific study proves being rude to someone is contagious. The study by researchers at the University of Florida showed that during a negotiation exercise when one of the participants was rude, it offended their partner.

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Consulting Consulting Employee engagement Customer Experience 367

Beyond Philosophy

DECEMBER 19, 2017

Per the 8th annual “ Customer Experience Excellence Study” published by KPMG Nunwood, shows that Customer Experience in the UK is lagging. It is the essential concept we tout at our global Customer Experience consultancy. My first work as a customer experience consultant was there. and now get 75% of our business stateside.

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Customer centricity Consulting Consulting Banking 382

Beyond Philosophy

MAY 8, 2017

Back in 2011, Boston College performed an interesting study involving everyone’s favorite energy drink, Red Bull, and the behavior it evoked in study participants. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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Customer Experience Advertising Customer emotions Consulting 352

Beyond Philosophy

JANUARY 10, 2018

Researchers Claudia Custodio in London and Stephan Siegal at the University in Washington in Seattle specifically studied whether this advantage also made oldest children more likely to become CEO of a small or mid-sized company. and I am now CEO of a customer experience consultancy, Beyond Philosophy. Do you think birth order matters?

Consulting 379

Consulting Consulting Customer Experience 379

Beyond Philosophy

AUGUST 21, 2020

The second key takeaway from this study is that the reviews written on phones were more persuasive. For example, in one study, she asked participants to admit to and describe an embarrassing product purchase they made, and they did—on their phones. Then, researchers asked the participants how compelling the reviews were.

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Transportation Surveys Consulting Consulting 448

Beyond Philosophy

SEPTEMBER 17, 2020

Townsend chose to study it because there was shockingly little academic research on it. Townsend decided that she wanted to study why. . In the study, Townsend and her team made design elements quantitative. She describes the study as a simple manipulation. Apple users often hang onto the box their iPhone came in.

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Consulting Consulting Customer Experience Customer Care 409

Beyond Philosophy

SEPTEMBER 24, 2015

Studies have shown, however, this is not the case. According to the Big Think article, a recent study from the University of Toronto found that unbiased decision-making is mostly separate from a person’s IQ. The post 3 Dangers of Employing Smart People appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

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Consulting Consulting Government Personalization 377

Beyond Philosophy

JUNE 25, 2020

Years ago, at Stanford, researchers did a study about recalling information at the proper time. Midway, the research team brought the participants in as two groups for a different study. This study reveals an essential concept of advertising. The research team had students write down everything they ate for a couple of weeks.

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Management Entertainment Consulting Consulting 472

Beyond Philosophy

APRIL 24, 2017

Or at least that’s what a recent study about lying revealed. But over time, it just goes into the background, and we don’t pay attention to it,” said Ariely on an NPR Broadcast about the study. What we learned from the study above is that one lie alerts the brain but two, or even twenty lies don’t. Would You Work Here?!?!

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Consulting Consulting Banking Customer Experience 317

Beyond Philosophy

OCTOBER 31, 2014

Some studies suggest that losses are twice as powerful, psychologically, as gains… Note that whether a transaction is framed as a loss or as a gain is very important to this calculation: would you rather get a $5 discount, or avoid a $5 surcharge? appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

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Customer Experience Banking Consulting Consulting 381

Beyond Philosophy

AUGUST 20, 2020

The second key takeaway from this study is that the reviews written on phones were more persuasive. For example, in one study, she asked participants to admit to and describe an embarrassing product purchase they made, and they did—on their phones. Then, researchers asked the participants how compelling the reviews were.

Transportation 870

Transportation Surveys Consulting Consulting 870

Beyond Philosophy

FEBRUARY 15, 2017

Studies show that the best way to elicit a particular behavior is to reward it. In our customer experience consultancy, I always tell my team, “None of us is as clever as all of us.”. Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s leading Customer experience consultancy & training organizations.

Construction 382

Construction Consulting Consulting Education 382

Beyond Philosophy

DECEMBER 26, 2017

Our research and consulting experience has shown that employee satisfaction and engagement have rather incidental connection to customer behavior. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Evaluate each of the attributes based on.

Surveys 279

Surveys Enterprise Consulting Consulting 279

Beyond Philosophy

MARCH 10, 2020

In our business growth consultancy, we worked with a health insurer’s call center and listened in on some calls. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. appeared first on Customer Experience Consulting.

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Consulting Consulting Call Center Personalization 448

24-7 InTouch

NOVEMBER 11, 2024

Agents were able to leave nesting ahead of schedule and achieve production levels five weeks faster — without sacrificing the high-quality, consultative customer experience that the beauty brand’s customers expect. The post Case Study: AI-Driven Strategies to Cut Seasonal Ramp Time appeared first on IntouchCX.

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First call resolution Morale Consulting Consulting 52

Beyond Philosophy

MAY 7, 2021

Before you employ behavioral science principles, which is a science that encompasses the study of customer behavior in decision-making, you must do some groundwork. Each of these does not require a down-to-the-studs redesign or an expensive consultant to achieve. Here is what we offered our fake restaurant client. The post Zero Cost!

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Customer Experience Wait times Consulting Consulting 444

Beyond Philosophy

APRIL 9, 2021

Among other things, Dunbar studied how people and animals processed group sizes. He started off studying apes, chimps, and monkeys in their social networks. The number was around 150, which, through verification of other studies, became known as Dunbar’s number. However, this isn’t a surprise. Sources: Ro, Christine.

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Management Accountability Consulting Consulting 391

Beyond Philosophy

JANUARY 2, 2019

As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Hire consultants to run a workshop. But we can change it. Those are the problems.

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Customer Experience Consulting Consulting Education 390

Beyond Philosophy

OCTOBER 29, 2014

Some studies suggest that losses are twice as powerful, psychologically, as gains… Note that whether a transaction is framed as a loss or as a gain is very important to this calculation: would you rather get a $5 discount, or avoid a $5 surcharge? The same change in price framed differently has a significant effect on consumer behavior….

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Customer Experience Banking Customer emotions Employee engagement 351

Beyond Philosophy

NOVEMBER 11, 2014

One study from Duke University estimated that habits shape 45 percent of the choices we make every day, not conscious decision making as you might have thought. This statement from the psychologists Townsend and Bever captures one of the great truisms of human behaviour – and one of the great challenges for marketers.

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Marketing Customer emotions Employee engagement Customer centricity 418

Beyond Philosophy

APRIL 28, 2019

When the statistician was revealing the results of the study to the group, he referred to the Advocacy Cluster emotions as the “big daddies” of Customer Experience. To that end, in our global Customer Experience consultancy, we recommend knowing the answers to the following two questions: What is the emotion you want to evoke?

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Customer emotions Consulting Consulting Marketing 316