ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Strong delivery for, and relationships with, your champions will most certainly make an impact on your future renewal and upsell opportunity outcomes. Executive Sponsor: .

Management 98

Management Chief Customer Officer Upselling SaaS 98

Outsource Consultants

SEPTEMBER 19, 2018

This includes inbound call center services such as customer service, technical support/help desk, and sales/upsells. Technical support and helpdesk. The Panamanian contact centers we partner with have won numerous awards and provide a variety of services for companies ranging from mid-size to Fortune 500.

outsourcing 52

outsourcing Contact Center Telemarketing Technical Support 52

Outsource Consultants

APRIL 29, 2019

Luckily, Outsource Consultants works directly with several Colombian call center partners with a proven history of driving exceptional results. Technical support. Omnichannel – chat and email support. Sales with upselling. Technical helpdesk. Social network monitoring. Lead generation. Conclusion.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Banking 59

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. You will need to reach out for a consultation first. Both solutions offer consulting services if you struggle with how to set up a survey or want additional strategic tips.

Feedback 78

Feedback Consulting Consulting Enterprise 78

ChurnZero

JUNE 26, 2020

Customer Service – What level of support and consulting do we need? Additional fees for license types, implementation, training, and technical support can lead to unintentional price mix-ups and underestimates. Are we willing to pay extra to get the right fit? What’s their future product roadmap? .

Technical Support 98

Technical Support Accountability Upselling Sales 98

Outsource Consultants

JANUARY 8, 2025

At Outsource Consultants, we’ve seen firsthand how the right BPO partnership can transform customer experiences and drive business growth. Omnichannel support will become standard, with seamless integration across communication platforms (including voice, chat, and social media). Billion in 2023 and projected to reach US$500.1

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

Amity

JULY 18, 2016

Here are a few things to take into consideration when building your CSM team: Look to balance the combined skills of your team around 3 pillars: 1) account management, 2) technical consulting or technical support and 3) project/program management. Ability to look for and enable upsell growth opportunity.

SaaS 66

SaaS Metrics Accountability Technical Support 66

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). The audience had a ton of great questions that we couldn’t let go unanswered. If they loved -loved you, maybe you could).

SaaS 98

SaaS Metrics Accountability Technical Support 98

ClientSuccess

OCTOBER 2, 2019

An Account Manager (or AM for short) goes after existing customers with the goal of renewing, cross-selling, and upselling the company’s product. Customer success departments are relatively new and are used mainly in technical companies, specifically in software. This is why the role of the CSM has become so paramount. .

Accountability 47

Accountability Management Upselling SaaS 47

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

MARCH 19, 2014

Look to balance the combined skills of your team around 3 pillars: 1) account management, 2) technical consulting or technical support and 3) project/program management. – Ability to look for and enable upsell growth opportunity. Here are a few things to take into consideration when building your CSM team.

SaaS 54

SaaS Metrics Accountability Technical Support 54

NobelBiz

SEPTEMBER 26, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz If you’re planning to step up your customer service and loyalty as a call center, we highly recommend this podcast episode: Master Call Center Customer Service in the Digital Age, with Jim Iyoob.

Personalization 59

Personalization Interactive Voice Response Customer Experience First call resolution 59

Amity

JULY 18, 2016

Here are a few things to take into consideration when building your CSM team: Look to balance the combined skills of your team around 3 pillars: 1) account management, 2) technical consulting or technical support and 3) project/program management. Ability to look for and enable upsell growth opportunity.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Here are a few things to take into consideration when building your CSM team: Look to balance the combined skills of your team around 3 pillars: 1) account management, 2) technical consulting or technical support and 3) project/program management. Ability to look for and enable upsell growth opportunity.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Here are a few things to take into consideration when building your CSM team: Look to balance the combined skills of your team around 3 pillars: 1) account management, 2) technical consulting or technical support and 3) project/program management. Ability to look for and enable upsell growth opportunity.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Here are a few things to take into consideration when building your CSM team: Look to balance the combined skills of your team around 3 pillars: 1) account management, 2) technical consulting or technical support and 3) project/program management. Ability to look for and enable upsell growth opportunity.

SaaS 48

SaaS Metrics Accountability Technical Support 48

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 40

Journey mapping Calibration Upselling Consulting 40

ROI CX Solutions

DECEMBER 3, 2024

As an award-winning professional contact center for over 16 years, ROI CX has helped multiple Fortune 500 companies provide world-class customer support. From telemarketing to order completion to live chat and technical support, ROI CX covers all facets of customer care.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). The audience had a ton of great questions that we couldnt let go unanswered. If they loved -loved you, maybe you could).

SaaS 52

SaaS Metrics Accountability Technical Support 52

SmartKarrot

NOVEMBER 22, 2021

Provide high-level technical support to customers and collaborate with Support to escalate and resolve complex customer issues. Work closely with the Sales team and regional Heads of Client Services to identify the right partners to successfully support the new business pipeline.

Real estate 19

Real estate Technical Support Consulting Consulting 19

SmartKarrot

JANUARY 17, 2023

Provide remote support for online inquiries and run virtual consultations with prospective customers. Upsell services and continue to prove company value to customers. You will be responsible for upsells, cross-sells, and retention and continues to manage customer relationships. Ensure execution of the customer journey.

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

MARCH 20, 2023

creating and carrying out chances for upselling and expansion. Handling the goals for expenses and income (renewal, upsell, and expansion). coordinating closely with Solution Consulting, Support, and Engineering on client demands. Promoting the use of AppZen by tracking usage and taking the right action.

Upselling 19

Upselling Enterprise Technical Support Finance 19

Balto

JANUARY 30, 2025

Their extensive knowledge base and 24/7 technical support further bolster user confidence. Dynamic Campaign Management: Easily customize workflows for retention, upselling, or win-back campaigns. Support: Offers 24/7 chat and email support for all users, with additional onboarding support for enterprise clients.

call center software 52

call center software Call Center Multichannel Coaching 52

NobelBiz

MARCH 23, 2022

Jason Cutter, CEO of Cutter Consulting Group. Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. Also, ensure that your supplier has 24-hour technical support so that you can obtain help if you have difficulties with your lines.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

SmartKarrot

MAY 25, 2022

Make customers successful by providing high-quality technical support and service. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Ability to provide consulting services and Quarterly/Annual performance audits. Apply here: [link].

Education 3

Education Technical Support Advertising Upselling 3

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. commercial expertise in upselling and/or renewals. 7+ years of experience working with or managing technical programmes, whether as a vendor, partner, ISV, consultant, or as a vendor.

Upselling 19

Upselling Technical Support SaaS Consulting 19

SmartKarrot

APRIL 22, 2022

Taking responsibility for contract renewal and upselling. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Make sure all deadlines are being met. Resolving clients’ user issues and complaints. Apply here: [link].

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

DECEMBER 3, 2021

Identify opportunities and lead upsell/cross-sell deals from start to finish. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Monitoring customers’ key performance metrics and taking necessary actions to improve them.

Customer advocacy 19

Customer advocacy Education Technical Support Finance 19

NobelBiz

JULY 10, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Advantages of Using AI in Lead Generation for Call Centers The advantages of utilizing AI in lead generation for call centers are profound and game-changing. They can alert agents about the customer’s previous concerns, their preferences, and potential upsell opportunities.

Contact Center 40

Contact Center Call Center Interactive Voice Response Chatbots 40

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

SmartKarrot

FEBRUARY 8, 2021

Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Liaise with internal stakeholders on Marketing, Product and Technical Support teams to ensure effective product development, optimization and workflows. Be a true proponent of customer advocacy.

Upselling 10

Upselling Consulting Consulting Customer advocacy 10

SmartKarrot

FEBRUARY 10, 2021

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects. Identify new sources of consulting services revenue. Manage the renewal process and identify upsell and cross-sell opportunities.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. A leader, speaker, consultant, coach, and trainer, Dana’s most salient qualities include organizational gaps analysis, discovery, and problem-solving. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Retain and grow client base through identifying cross/upsell opportunities.

Education 10

Education Technical Support Accountability Upselling 10

SmartKarrot

MAY 27, 2020

Knowledge of Product and Technical Support . Apart from that, you need to have sound knowledge of analytics and accounting to be able to drive the client’s behavior insights, best possible plans, premium packages, upsells and cross-sells, etc.

B2B 10

B2B SaaS Technical Support Upselling 10

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. As ClientSuccess’ VP of Customer Success, Kristi oversees the entire post-sales customer journey and customer experience, including leading the customer success, consulting, and support teams.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64