Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Chris Schoonmaker has joined Outsource Consultants as an Executive BPO Matchmaker. Bringing over 15 years of expertise to the sales division at Outsource Consultants, Schoonmaker is set to play a vital role in driving the continuous development of client engagement and fostering business growth.

Consulting 67

Consulting Consulting outsourcing Telecommunications 67

Outsource Consultants

FEBRUARY 24, 2025

At Outsource Consultants, we’ve witnessed a surge in interest for Tijuana nearshore call centers. Research from Denison Consulting concludes that companies demonstrating higher levels of performance in key areas of corporate culture, including adaptability, can significantly improve their customer satisfaction rates.

outsourcing 67

outsourcing Call Center Consulting Consulting 67

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Bob Guarnieri, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. He brings over 30 years of experience to the sales division at Outsource Consultants, and will be a key to the ongoing evolution of client engagement and growth.

Consulting 67

Consulting Consulting outsourcing Telecommunications 67

Beyond Philosophy

JUNE 11, 2021

In my global Customer Experience consultancy, I have refused to work with some organizations. I skipped their project because I didn’t feel like they were serious, and, in my experience, if an organization isn’t serious about their Customer Experience program, then it won’t be successful.

Airlines 248

Airlines Accountability Banking Telecommunications 248

CX Journey

NOVEMBER 2, 2016

Image courtesy of cheryl1906 For today’s post, it was my pleasure to collaborate with Ben Motteram to compile some ideas you may not have considered with regards to ways you can measure how well you're delivering your customer experience - without hiring a consultant to do the work with or for you. The company or the customer?

Consulting 67

Consulting Consulting Customer Experience Feedback 67

TechSee

MARCH 7, 2023

Elizabeth Dixon, Independent Consultant, ex-Chick-fil-A – As an experienced leader of business and people development, Elizabeth has demonstrated a history of shifting corporate culture, creating strategy, leading teams to implement, and measuring impact.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

VirtualPBX

FEBRUARY 23, 2024

In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. The FCC’s decision to relax regulations previously in place to maintain POTS lines signals a new era, akin to the wild west of telecommunications.

Telecommunications 98

Telecommunications Government Technology Consulting 98

Customer Guru

MARCH 7, 2018

Nienke Bloem is an acclaimed Customer Experience (CX) consultant and a distinguished keynote speaker on CX. Subsequently, she served as the Manager of Customer Experience at KPN, a Dutch telecommunications company, where she was hugely successful in making the organization more customer-centric.

Consulting 61

Consulting Consulting Customer Experience Telecommunications 61

Callminer

JULY 15, 2019

The telecommunications industry (cable, internet and digital phone) is one of the most competitive in the country, and has an estimated revenue of $90 billion for 2019. Generate and Accelerate ROI with Speech Analytics and Consulting Services featuring Ember Services. Register for 11am BST Session. Can you Hear Me Now?

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Spearline

JANUARY 13, 2023

About Enterprise Connect Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Or alternatively, drop us an email if you just can’t wait! New to Spearline?

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

Spearline

MARCH 2, 2022

About Enterprise Connect Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Or alternatively, drop us an email if you just can’t wait! New to Spearline?

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

Spearline

DECEMBER 22, 2020

As we have monitored telecommunications trends emerging from lockdowns and work-from-home, we have brought some priorities to our product development teams, recognising that the communications habits we are now seeing are here for the long-term.”

Technology 98

Technology Telecommunications Consulting Consulting 98

TechSee

JANUARY 9, 2023

Major telecommunications providers found that live service virtualization saved them up to 26% in the number of truck rolls. To see how TechSee’s technology can benefit your field service operations, book a demo with one of our Sales consultants. lockout-tag out). Visual On-Site Training By Experts.

Technology 109

Technology Telecommunications Self service Consulting 109

The Northridge Group

MARCH 8, 2024

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. Tressa has been with NRG in one capacity or another – consulting, process work, IT and program management – for 12 years. And her son?

Consulting 138

Consulting Consulting Telecommunications Advertising 138

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. But in many cases, integration is flimsy at best because the product – while claiming to integrate fully – requires hours of additional support, e.g. manual data uploads or advice from a consultant. Mihai Corbuleac. csITsupport. Scott Sachs.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Vcaretec

JUNE 6, 2022

There are also other major ROI benefits to an outsourced customer care center for firms in an array of industries, from Retail & E-Commerce, to Healthcare, to Financial Services, to Wireless & Telecommunications. Contact us today for a free consultation. Are you assessing the ROI of your call center and customer care solution?

Customer Care 85

Customer Care Wireless Telecommunications outsourcing 85

Outsource Consultants

NOVEMBER 9, 2020

In response, the Guyanese government has made great strides to increase call center business development through business incentives and infrastructure improvements, including telecommunications, education, and transportation. Let Outsource Consultants help! Other notable benefits: Young and skilled workforce. Short flights to U.S.

Call Center 119

Call Center Marketing outsourcing Transportation 119

Vistio

SEPTEMBER 30, 2021

In an attempt to help weed through the vast number of influencers, consultants and leaders out there, we have constructed a list of leaders in the CX field that are great resources to utilize to help you stay on top of this ever-evolving industry landscape. Joe Rice, CX Technology and Vendor Expert and Consultant.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Consulting Consulting 98

AWS Machine Learning

NOVEMBER 21, 2024

For example, you might want to: Add spectrogram visualization Implement additional playback controls Enhance zoom functionality Add timeline markers For these customizations, we recommend consulting the Wavesurfer.js Prior to AWS, he worked in SaaS , Fintech and Telecommunications industry in services leadership role. documentation.

APIs 90

APIs Feedback Telecommunications Management 90

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC. He is the author and editor of bloggeek.me , which focuses on the ecosystem and business opportunities around WebRTC and telecommunications.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Outsource Consultants

FEBRUARY 17, 2025

At Outsource Consultants, we’ve witnessed firsthand how Mexican call centers bridge cultural gaps while providing top-notch service. According to Outsource Consultants, the industry employs over 700,000 professionals, and this number is only growing. businesses. This linguistic edge is invaluable for U.S.

Call Center 67

Call Center outsourcing Telecommunications Consulting 67

NobelBiz

AUGUST 22, 2023

In the context of telecommunications, cost efficiency is a pivotal consideration, and NobelBiz takes this aspect to new heights by implementing an ingenious system. By upgrading your telecommunication system, you demonstrate a commitment to staying at the forefront of technology.

voip 98

voip Telecommunications Contact Center Contact center software 98

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Writer/Analyst by trade.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

COPC

JUNE 24, 2024

While retail and e-commerce sectors show improvements, sectors like telecommunications and healthcare face considerable challenges. Related CX Technology Consulting Journey-Based CX Technology Design & Implementation Insights from COPC Inc.

Customer Experience 76

Customer Experience Multichannel Self service Telecommunications 76

Avaya

SEPTEMBER 29, 2016

When every penny counts, internal telecommunication expenses must be closely accounted for. There are many nuances in telecom, so if your organization does not have an expert internally, then it would be worthwhile to hire a third-party consultant to analyze the cost. Hire an expert to properly analyze your costs. Centralize trunking.

Enterprise 79

Enterprise Telecommunications Consulting Consulting 79

AWS Machine Learning

MARCH 29, 2024

About the authors Grazia Russo Lassner is a Senior Consultant with the AWS Professional Services Natural Language AI team. Chris Brown is a Principal Natural Language AI consultant at AWS focused on digital customer experiences – including mobile apps, websites, marketing campaigns, and most recently conversational AI applications.

Cloud contact 115

Cloud contact Contact Center Chatbots APIs 115

Outsource Consultants

MAY 30, 2024

Continued Investment for Future Success As recently as 2019, the Mexican government invested a staggering 44 billion dollars into the country’s infrastructure, with a large focus on telecommunications. Outsource Consultants takes a different approach. That’s where Outsource Consultants come in.

Call Center 67

Call Center outsourcing Government Telecommunications 67

Outsource Consultants

JANUARY 27, 2025

At Outsource Consultants, we’ve seen firsthand how Philippine call centers have transformed CX strategies for companies across various industries. telecommunications company faced declining customer satisfaction due to long wait times and unresolved issues. Partnering with a Philippine call center led to a dramatic turnaround.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Outsource Consultants

JANUARY 16, 2025

At Outsource Consultants, we’ve seen firsthand how implementing contact center quality assurance best practices can transform customer experiences and drive business success — from security to seasonal industries to strategic call center KPI achievement.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

TechSee

NOVEMBER 22, 2021

higher employee office expenses for telecommunications and utilities, and . One consulting company gave the following example of remote support costs incurred. Work-from-home staff members require several basic peripherals, such as: . more hardware, such as laptops, printers, and scanners. new software for remote collaboration. .

Technical Support 109

Technical Support Telecommunications Best practices Morale 109

DMG Consulting

JULY 9, 2021

The Canadian Radio-television and Telecommunications Commission has extended the compliance deadline in Canada to November 30, 2021.) appeared first on DMG Consulting. While many calls will be identified and stopped, STIR/SHAKEN does not block calls, per se. The post What is STIR/SHAKEN?

Telecommunications 59

Telecommunications Consulting Consulting 59

PeopleMetrics

JULY 17, 2018

A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. The following is an excerpt from Listen Or Die by Sean McDade, PhD.

Telecommunications 209

Telecommunications Wireless Surveys Feedback 209

PeopleMetrics

DECEMBER 27, 2019

In a telecommunications company, for example, the IT department has a system that houses all the technician appointments for the day, including specific customer information such as email address and phone number. IT should be your best friend in making your VoC program happen— as long as you keep an eye on the costs. Sean holds a Ph.D.

Telecommunications 81

Telecommunications APIs Analytics Feedback 81

Spearline

SEPTEMBER 16, 2021

We look forward to speaking to you soon! About Enterprise Connect Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration. New to Spearline?

Enterprise 52

Enterprise Telecommunications Consulting Consulting 52

teleopti

OCTOBER 9, 2018

Teleopti TEM, a global provider of the Communication Management solution, Teleopti Pro, where Telecom Expense Management (TEM) is an extensive part of the offering, announced today its new partnership with UTelcom UK, a telecommunications consultancy based in the United Kingdom Surrey, who will offer Teleopti TEM’s solutions in their portfolio.

Telecommunications 48

Telecommunications Consulting Consulting Management 48

AWS Machine Learning

OCTOBER 1, 2022

Tareq Haschemi is a consultant within AWS Professional Services. Prior to joining AWS, he was also a consultant in various industries such as aviation and telecommunications. Prior to joining AWS, he was also a consultant in various industries such as aviation and telecommunications.

Consulting 97

Consulting Consulting Telecommunications Big data 97

Spearline

DECEMBER 9, 2021

The Spearline solution enables enterprises and telecommunications service providers to test connectivity and audio quality on global telecoms networks. In Ireland, Deloitte has approximately 3,000 people providing audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries.

Technology 75

Technology Telecommunications Consulting Consulting 75