Beyond Philosophy

FEBRUARY 6, 2021

21:03 Cheatham shares how her behavioral sciences tool kit resolved an issue in their Customer Experience measurement. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. appeared first on CX Consulting. Follow Colin on Linkedin and Twitter. How can we help?

Finance 482

Finance Consulting Consulting Surveys 482

Beyond Philosophy

MAY 29, 2021

The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The post This Is One of The Most Powerful Marketing Tools: Peoples’ Aversion to Loss appeared first on CX Consulting. Follow Colin on LinkedIn and Twitter. How can we help?

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CCNG

MARCH 21, 2025

As a consultant, Ive worked inside over 100 companies, and I can tell you this: even companies with god-awful call center technology somehow manage to first invest in a high-functioning website to attract new customers. Functioning tools. Customer service is the five-year-oldthe existing customers, the ones already paying.

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Beyond Philosophy

SEPTEMBER 10, 2015

One of the tools we deploy to help organizations create a better Employee Experience is an Emotional Signature for employees. By giving employees the tools to do the job and then getting out of their way while they do it, you create empowerment and foster employee engagement. This is never a catalyst for employee engagement.

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Beyond Philosophy

NOVEMBER 13, 2021

She also shares how understanding Scarcity and how it drives customer responses can make it an important tool in your marketing toolkit—but only if you know how to use it well. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. appeared first on CX Consulting.

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ShepHyken

OCTOBER 25, 2021

27 Helpful Customer Support Tools and Resources by Jesse Short. Help Scout) To help make things a little easier, we’ve put together a list of 27 support tools and resources to help you create the best support team possible. I found the list interesting, not just for the resources mentioned, but for the different categories of tools.

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Customer Service Chatbots B2C Consulting 383

Cincom

FEBRUARY 21, 2025

What is CPQ Consulting? CPQ consulting is a service where an expert assists a business in setting up, configuring, and optimizing CPQ (Configure, Price, Quote) software to meet their specific needs. What Are the Benefits of CPQ Consulting? This ultimately improves the ROI of the business.

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Beyond Philosophy

NOVEMBER 16, 2016

As Customer Experience Consultants, we advise our clients to learn to take an outside-in approach to their Customer Experience. We have a wide range of resources – ranging from learning the CX Essentials to the tools for a customer centricity assessment. However, if you do disappoint them, listen to why. Then, fix it!

Consulting 419

Consulting Consulting Customer centricity Customer emotions 419

Beyond Philosophy

NOVEMBER 18, 2021

However, it also reveals a powerful tool in your customer strategy: Scarcity. The post This is the Most Powerful Tool in Your Armory, But Do You Understand Why? appeared first on CX Consulting. In particular, highly commoditized resources we perceive as necessary for basic functioning. Subscribe today right here.

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Beyond Philosophy

DECEMBER 2, 2023

What it can do is be a powerful tool that we can leverage and develop over time. ’ As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’ The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.

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Customer Experience Consulting Consulting Education 359

ShepHyken

JULY 1, 2020

I have consulted hundreds of tech companies and I can’t even tell you how many of them say, ‘we are trying to automate the relationship with our customer.’ If they leave and take 3 out of 4 customers with them, that could be painful to a company. Are we seeing this shift more and more back to relationship-based business?

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Self service Consulting Consulting Surveys 416

CSM Magazine

APRIL 10, 2025

Two industry leaders, 3CLogic and Glidefast Consulting , have joined forces to deliver a powerful, integrated solution that bridges the gap between digital workflows and human interactions on ServiceNow. Cut operating costs while driving better engagement with effortless AI-powered tools.

contact center solutions 52

contact center solutions Consulting Consulting Contact Center 52

Beyond Philosophy

APRIL 9, 2020

Discounts and surcharges are essential tools, and they could be signaling more than you might think, specifically, accepted social norms. It could be another tool in your armamentarium to shape customer behavior. The post The Impact of Incentives on Consumer Behavior appeared first on CX Consulting.

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Beyond Philosophy

AUGUST 23, 2017

While it is always our goal to show growth in all of these areas with any recommendation we make in our global Customer Experience consultancy, we do not choose these areas as our indicators of success. Many tools exist to help you choose a measurement that reflects these two concepts. Astonishing BIG Gains from Little Changes!

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Metrics Consulting Consulting Finance 331

Beyond Philosophy

APRIL 9, 2022

For the past 15 years, Zendesk has provided tools and technologies for digital CX and worked with companies to enable agent efficiency in customer service. 19:59 We shift the conversation to discuss Customer Science, and to get McDermott’s take on how these tools will help move CX forward. So, what is going on here?

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Beyond Philosophy

AUGUST 20, 2022

Intaking a variety of consumer inputs, the machine will output a response intended to resolve these customers’ predicted needs creating a positive engagement tool for customer service. A company can do a few things to create this positive engagement tool for customer service. appeared first on CX Consulting.

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Consulting Consulting Customer retention Surveys 56

Beyond Philosophy

JUNE 4, 2020

In other words, there are far brighter people than me using analytical tools. Sutherland doesn’t think most organizations, and particularly management consultants, have been immune to trading ingenuity for certainty. The post The Surprising Power of Ideas That Don’t Make Sense: Part 2 appeared first on CX Consulting.

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Consulting Consulting Advertising Analytics 390

ShepHyken

DECEMBER 6, 2022

Shep Hyken interviews Diane Hopkins, Certified Experience Economy Expert, CEO of ExPeers Consulting and author of Unleashing the Chief Moment Officers. Once leaders have figured out the desired success, it is time to invest in training tools, like storytelling to facilitate real change in behavior toward customer-centricity.

Customer centricity 307

Customer centricity Consulting Consulting Advertising 307

ShepHyken

SEPTEMBER 7, 2023

Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Customer health monitoring Train your team on the tools and analytics platforms you use to monitor customer health. When looking for a platform, take all of this into consideration.

B2C 353

B2C Customer centricity Feedback Upselling 353

ShepHyken

FEBRUARY 12, 2021

You’ll also reduce the chances of the client experiencing two of their biggest pet peeves: Having to explain the situation all over again to a new consultant. Over the last few years we’ve seen social media platforms evolve into more than simply a tool for communication. By doing so, you simplify matters for the client. Final Notes.

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Beyond Philosophy

NOVEMBER 27, 2020

On a recent podcast, we had our lead on digital transformation Zhecho Dobrev, Principal Consultant for Beyond Philosophy, tell us why that might be. Forrester, a research and consulting firm, refers to four types of Value Drivers in a recent report from September. Follow Colin Shaw on Twitter @ColinShaw_CX.

Consulting 376

Consulting Consulting Customer Experience Call Center 376

Beyond Philosophy

AUGUST 12, 2020

Too many journey mapping tools talk about positive and negative emotions. Moreover, you have the tools to ensure you are doing it the way that maps a route straight to the customer-driven growth destination you need. The post The 5 Rules of Behavioral Journey Mapping appeared first on CX Consulting.

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Journey mapping Consulting Consulting Marketing 468

Beyond Philosophy

JUNE 13, 2019

In our global Customer Experience consultancy, we start with some of the tools and techniques we use with Customer Experience but apply them to employees. As Customer Experience consultants, we believe in servant leadership. What we’re talking about here is human behavior. Follow Colin Shaw on Twitter @ColinShaw_CX.

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ShepHyken

SEPTEMBER 29, 2020

Give employees the tools for them to deliver great, exceptional, amazing service, inside and outside the organization.”. Celebrate what they’re doing right, give them the tools to do their job, and really show that you care.”. Make everyone aware of what is expected of them. There’s never been a more important time.

B2C 318

B2C B2B Feedback Consulting 318

Beyond Philosophy

SEPTEMBER 17, 2020

Townsend said this was true for products that range from food to tools and so on. However, we also have these same standards when choosing power tools or air fresheners, too, which are purchase categories we might not think esthetics are as important. . Townsend says that when the entire arrangement looks better (i.e.,

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Consulting Consulting Customer Experience Customer Care 409

Beyond Philosophy

JUNE 22, 2017

Think of it as a necessary foundation for using the tools you have learned about behavioral economics. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Astonishing BIG Gains from Little Changes!

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Consulting Consulting Customer Experience 404

ShepHyken

DECEMBER 16, 2024

Loyalty Programs Are GrowingSo Are Customer Expectations by Ed Crouch, Ben Eppler, Lauren Taylor, Christina Mhlenbein, and Elizabeth Hearne (Boston Consulting Group) This article explains that the incentives companies offer in a loyalty program must go beyond points, perks, and cash.

Customer Service 156

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Beyond Philosophy

NOVEMBER 8, 2018

We use a tool called the Emotional Signature to discover what really drives value for an organization. In our experience as global Customer Experience consultants, we find that most organizations do not understand these concepts or how their experience affects their customers’ psychological experience.

Customer centricity 385

Customer centricity Transportation Consulting Consulting 385

Beyond Philosophy

AUGUST 25, 2022

There are a few things an organization can do to build this positive engagement tool for customer service. The important thing here is that the tools can give you a proactive experience. Many out-of-the-box tools apply only in specific contexts, like an on-demand tech company. appeared first on CX Consulting.

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Cloud contact Contact Center Construction Consulting 369

Beyond Philosophy

DECEMBER 11, 2017

If you liked this blog, you might also enjoy these: Music: A Marketing Tool. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Try our contest to win our on demand training! Exploit Your Customer’s Senses!

Consulting 378

Consulting Consulting Sales Customer Experience 378

Beyond Philosophy

FEBRUARY 6, 2019

As Customer Experience consultants, we see this all the time. We need to develop the tools people use to optimize the Customer Experience. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Customer Experience 385

Customer Experience Journey mapping Customer centricity Surveys 385

Beyond Philosophy

MARCH 26, 2020

To hear more about this marketing tool in more detail, listen to the complete podcast here. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The main thing is to keep calm and carry on and just keep safe.

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Airlines Consulting Consulting Call Center 348

Beyond Philosophy

MAY 8, 2021

Author, consultant, and investor Nir Eyal, breaks down lying into a 2 x 2 framework. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Customer Experience 259

Customer Experience Consulting Consulting Enterprise 259

Beyond Philosophy

JULY 9, 2020

One, you could use it as a segmentation tool that gives you specific targets with your marketing messages. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. What You Can Do with This Information.

Consulting 406

Consulting Consulting Marketing Personalization 406

Beyond Philosophy

DECEMBER 19, 2016

In our customer experience consultancy, we help companies design a customer experience that that fosters customer loyalty and engagement by taking customers’ emotional behavior into account. We use tools like customer mirrors and emotional signature to assess the current customer experience and design a better one.

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