ShepHyken
NOVEMBER 20, 2020
Before you train your employees on how to provide amazing customer service, you need to clearly define what it means. Allow employees to have some room for creative solutions without consulting the leader or manual on everything. Here are some great examples: Shepard virtual training course. It includes: Standards.
Beyond Philosophy
DECEMBER 7, 2016
Train them a lot more than you do now. They might train on systems or operational tasks, but there is no additional training beyond the initial new-hire regimen. However, when you invest in training your employees, they tend to respond with more investment in the company mission. How to Measure Customer Emotions.
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Beyond Philosophy
MARCH 10, 2020
In our business growth consultancy, we worked with a health insurer’s call center and listened in on some calls. We saw the importance of training employees on how to handle that situation from a soft-skills perspective to avoid the problems of FAE. . We are firm believers in training on soft skills like this.
ShepHyken
SEPTEMBER 14, 2021
Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. ” About: John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. The Ultimate Marketing Engine. Creating Customers for Life. Shep Hyken ?is
Speaker: Kristina Evey, Customer Experience Expert and Consultant
Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need. Tune in on August 1st and you will learn about methods such as: Bootcamp Training.
Beyond Philosophy
OCTOBER 3, 2016
Pretend you were trying to decide between taking a train on a trip or flying to the destination. During your decision-making process, you remember several times when the train was delayed, and you were late for your arrival. After all, trains are often late and the bathrooms, well, let’s just say sometimes it is better to wait.
Beyond Philosophy
OCTOBER 17, 2016
However, we find two common problems: Few organizations train employees to manage the emotional aspects of a customer interaction. In our Customer Experience Consultancy, Beyond Philosophy , we emphasize teaching customer-facing employees to recognize people’s emotions and manage them to a better emotional outcome.
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