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Guest Post: A Guide to Training Employees to Deliver Outstanding eCommerce Customer Service

ShepHyken

Before you train your employees on how to provide amazing customer service, you need to clearly define what it means. Allow employees to have some room for creative solutions without consulting the leader or manual on everything. Here are some great examples: Shepard virtual training course. It includes: Standards.

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Generate training data and cost-effectively train categorical models with Amazon Bedrock

AWS Machine Learning

In this post, we explore how you can use Amazon Bedrock to generate high-quality categorical ground truth data, which is crucial for training machine learning (ML) models in a cost-sensitive environment. This results in an imbalanced class distribution for training and test datasets.

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Top 5 Customer Service & CX Articles for Week of November 4, 2024

ShepHyken

Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. I met with staff and students for an amazing day of training and conversation. Connect with Shep on LinkedIn.

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Are You Making This BIG Mistake?

Beyond Philosophy

In our business growth consultancy, we worked with a health insurer’s call center and listened in on some calls. We saw the importance of training employees on how to handle that situation from a soft-skills perspective to avoid the problems of FAE. . We are firm believers in training on soft skills like this.

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The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Speaker: Kristina Evey, Customer Experience Expert and Consultant

Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need. Tune in on August 1st and you will learn about methods such as: Bootcamp Training.

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Amazing Business Radio: John Jantsch

ShepHyken

Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. ” About: John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. The Ultimate Marketing Engine. Creating Customers for Life. Shep Hyken ?is

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Top 5 Customer Service & CX Articles for Week of December 23, 2024

ShepHyken

Here are the topics with plenty of commentary: 1) Start with what you have, 2) Automate where you can, 3) Consider outsourcing, 4) Build a self-service hub, 5) Use data to improve, 6) Be proactive, 7) Train on customer support, 8) Personalize, and 10) Build Loyalty. Connect with Shep on LinkedIn.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.