Beyond Philosophy

MARCH 9, 2018

And then the Texas Department of Transportation hired an ad agency that looked at the worst offenders – men between the ages of 16-24. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Why Customers Make Strange Decisions.

Transportation 445

Transportation Consulting Consulting Marketing 445

Beyond Philosophy

AUGUST 20, 2020

If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Transportation 870

Transportation Surveys Consulting Consulting 870

Beyond Philosophy

MARCH 23, 2018

Forbes and her colleagues studied Department of Transportation records for 160 million commercial airline flights between 1990 and 2016. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. What was really going on here?

Airlines 310

Airlines Management Transportation Consulting 310

Beyond Philosophy

JANUARY 14, 2016

Transportation Secretary, Anthony Foxx, explained that it is the manufacturer’s obligation (by federal law) to report warnings about safety issues. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Transportation 253

Transportation Consulting Consulting Engineering 253

Beyond Philosophy

JUNE 29, 2016

For transportation, we have Uber and Lyft. For example, sharing economy companies could conduct customer mirrors where consultants pose as customers of various races, genders and sexual orientations to identify the specific points in the customer journey where discrimination or disparate treatment occurs.

Transportation 282

Transportation Consulting Consulting Personalization 282

Beyond Philosophy

MAY 31, 2019

In other words, we got used to the idea of riding trains and other transport at high rates of speed, and we don’t worry anymore. Now we travel at hundreds of miles an hour with no concern for melting or reproductive organs flying out of anyone. To subscribe to The Intuitive Customer and never miss a podcast, please click here.

Technology 239

Technology Transportation Consulting Consulting 239

Beyond Philosophy

DECEMBER 22, 2016

Ever sat near a weirdo on public transportation or ridden with a cabbie that makes you uncomfortable? They sound interesting, and, of course, as a Customer Experience Consultant, I want to know what the experience feels like. The very thought makes me cringe. Both examples are well-known pain points in a current Customer Experience.

Transportation 321

Transportation Consulting Consulting Personalization 321

Call Design

OCTOBER 12, 2022

The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. The choice was easy.” Learn more about the Alvaria Workforce Engagement Management (WEM) Suite.

Transportation 78

Transportation Management Employee engagement Consulting 78

Call Design

OCTOBER 12, 2022

The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. The choice was easy.”. Learn more about the Alvaria Workforce Engagement Management (WEM) Suite. About Alvaria.

Transportation 78

Transportation Management Employee engagement Consulting 78

Beyond Philosophy

SEPTEMBER 6, 2018

Goldsmith says another way scarcity occurs in the consumer realm is when the shelves look empty at a store like they do when there is severe weather or a transportation strike. These phrases create a sense of urgency in the mind of the consumer. Scarcity Strategies Target Customers Emotions that Lead to Short-Term Spends.

Marketing 53

Marketing Transportation Customer emotions Consulting 53

Customer Guru

JANUARY 3, 2018

Mr. Patel is a leading Customer Service Consultant in India. For example, if we talk about the law – the system, cops, transport, and other things need a lot of evolution because there has been no digitization. Even though we have upgraded in terms of technology and processes, there are still a lot of factors that need attention.

Consulting 83

Consulting Consulting Customer Service Customer centricity 83

ShepHyken

NOVEMBER 10, 2017

Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. A digital marketing consultant, he has experience in things including branding, promotions and page optimization, along with research and strategy.

Transportation 185

Transportation Analytics Banking Metrics 185

TechSee

MARCH 9, 2020

Organizations will often ask staff to work from home in order to minimize physical contact and because transportation is limited. By consulting with a remote expert via a live stream, less experienced personnel can benefit from AR-based visual guidance, helping them to resolve the issue.

Transportation 136

Transportation Contact Center Consulting Consulting 136

Beyond Philosophy

MAY 23, 2019

I have been working as a global Customer Experience consultant for nearly twenty years. They didn’t accept the rules of paid transport and looked at it in a new way. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Transportation 199

Transportation Consulting Consulting Benchmark 199

Outsource Consultants

NOVEMBER 9, 2020

Consider areas that are actively improving sectors across education, utilities, IT, and public transportation. . In response, the Guyanese government has made great strides to increase call center business development through business incentives and infrastructure improvements, including telecommunications, education, and transportation.

Call Center 119

Call Center Marketing outsourcing Transportation 119

AWS Machine Learning

APRIL 26, 2024

strip() print(response) The following is the output: The development of transportation systems, such as railroads and steamships, impacted global trade and cultural exchange in a number of ways. One of the most significant impacts of the development of transportation systems was the way it facilitated global trade.

Transportation 110

Transportation Scripts Accountability Benchmark 110

TechSee

JULY 1, 2022

This pain is felt particularly acutely in the field service industry, where transportation costs are often considered unavoidable. This is a win-win-win, as the customer enjoys greater convenience and the equipment supplier saves on manpower and transportation costs. Turn On-Site Assessments into Virtual Calls or Self Service.

Technology 109

Technology Transportation Self service Enterprise 109

Cisco - Contact Center

FEBRUARY 1, 2021

A Transporter By Any Other Name. Many people think that the concept of the transporter was created by the writers on Star Trek, however an episode of the British puppet series Fireball XL5 depicted teleportation in March of 1963. Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics.

Contact Center 87

Contact Center Transportation Customer Experience Wireless 87

Eptica

OCTOBER 30, 2015

This concept is backed up by recent research carried out by service design consultancy Engine. Its survey found that consumers rated the public transport (including train operators), utility, insurance and broadband sectors, as worst for customer experience and service.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

AWS Machine Learning

MARCH 31, 2023

In this post, we share how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. About the Authors Tony Momenpour is a systems consultant within the Kentucky Transportation Cabinet.

Virtual Agent 79

Virtual Agent Self service Transportation Customer Experience 79

Noble Systems

MARCH 20, 2020

All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). Competitions can be set based on your KPIs and motivating your contact center consultants to constantly improve on these targets. Motivating your remote workers – consider Game mechanics to continue a team spirit while working remotely.

Contact Center 82

Contact Center voip Gamification Transportation 82

DMG Consulting

OCTOBER 13, 2023

While the pundits are concentrating on the potential dangers of AI, there is a strong positive side to the equation: AI is and will continue to drive tremendous advancements and innovation in most aspects of our lives, including healthcare, financial services, manufacturing, telecom, education, government, transportation, and many other areas.

Contact Center 77

Contact Center Government Transportation Engineering 77

AWS Machine Learning

FEBRUARY 29, 2024

Deutsche Bahn is a leading transportation organization in Germany with a revenue of 56.3 They offer a wide range of services, including public and regional transport, freight services, and rail infrastructure. They offer a wide range of services, including public and regional transport, freight services, and rail infrastructure.

APIs 109

APIs Construction Transportation Analytics 109

DMG Consulting

MARCH 18, 2020

And if people are required to report to the office, arrange for them to avoid public transportation (and minimally to travel in at non-busy times), and adhere to CDC guidelines for cleanliness and social distancing. Do not require contact center agents to come into the office if other “non-essential” employees are not required to do so.

Contact Center 100

Contact Center Management Government Transportation 100

JivoChat

JUNE 7, 2022

With SAP: Supply Chain Logistics in R/3 course, you will learn the core concepts of supply chain logistics and transportation, how to configure the logistic process, and build a complete integrated supply chain solution in SAP. . MM transactions such as Stock Transport Orders & SAP Subcontracting. SAP BW Transports.

Transportation 75

Transportation Finance Banking Analytics 75

Tethr

MAY 6, 2020

Employees might hesitate to return to work if their commute involves public transportation. Will you offer stipends for those workers to take private transportation? Consult the travel health notices posted by the CDC employees returning from high-risk areas. Don’t forget to assess employee commutes. Roll out the return.

Transportation 71

Transportation Government Feedback Consulting 71

COPC

APRIL 19, 2022

for expert advice around best practices in CX operations through consulting, training and certification. . Express International’s growth into business process outsourcing (BPO) services stems from its success in offshoring its entire back and front office groups to serve some of the largest transportation brands in North America.

Business Process Outsourcing 52

Business Process Outsourcing Transportation Customer Service outsourcing 52

Nexmo

MAY 2, 2019

Aramex , a global logistics and transportation services provider, needed to integrate the WhatsApp Business solution into its “last mile” communications with customers. Here are some executives sharing their deployment experiences and the results they achieved with Nexmo in their own words. Mohammed Sleeq, Chief Digital Officer.

APIs 86

APIs Transportation B2B Consulting 86

Up Your Service

MAY 3, 2017

White-glove service is about four things: personalization, memorization, anticipation and response to requests,” advises Ron Kaufman , consultant and New York Times bestselling author of Uplifting Service. Dave Murray, senior customer experience consultant at the DiJulius Group consulting firm, agrees.

Airlines 74

Airlines Scripts Call Center Transportation 74

360Connext

AUGUST 14, 2017

The post How to Create Your Punch List for Quick CX Wins appeared first on Customer Experience Consulting. Please tell us a little about your challenges and the best way to contact you. *.

Real estate 77

Real estate Construction Automotive Coaching 77

Cincom

SEPTEMBER 7, 2021

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with enVista , a leading global software, consulting, managed services and automation firm, whereby enVista will sell and supply CPQSync by Cincom , Cincom’s SaaS-based Configure-Price-Quote (CPQ) solution.

Transportation 52

Transportation SaaS Consulting Consulting 52

Nicereply

MAY 14, 2020

Consumers now want to know how products are manufactured, transported, and sold. Again, transparency and communication are critical, and that goes hand in hand with making sure this information is discoverable. We’re already seeing this with brands like Everlane and Patagonia. This can strengthen these types of campaigns.

Transportation 92

Transportation Sales Feedback Marketing 92

Creative Virtual

OCTOBER 9, 2020

By Katrin Zieren, Business Development Consultant. The Virtual Agent for Transport for NSW uses Alexa to let the user know if there are any issues on their commute at that time. The communication habits of your customers have changed and are changing yet. They are increasingly using voice for entries rather than typing.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

Outsource Consultants

APRIL 29, 2019

Luckily, Outsource Consultants works directly with several Colombian call center partners with a proven history of driving exceptional results. Large & efficient transportation system. What’s more, to identify the right call center partner in an exact location is even harder. Eastern Time zone. Highly-educated populations.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Call Center 59

CX Journey

NOVEMBER 6, 2014

We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. Bear in mind that often the purchase of a consultant''s time comes equipped with their expert use of various VoC and CX tools.

Consulting 68

Consulting Consulting Chief Customer Officer Journey mapping 68

Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Oh, it’s been amazing.

Customer Care 98

Customer Care Government Transportation Employee engagement 98

Avaya

SEPTEMBER 19, 2016

there are life-threatening complexities associated with dialing 911 for no other reason than the restrictive legacy networks that transport these calls. Let’s take a look at the networking side of public safety for a moment. Today in the U.S., That’s a terrifying thought. This is why I fight tirelessly in support of Kari’s Law , a U.S.

Wireless 76

Wireless Transportation Call Center Government 76