Beyond Philosophy
JUNE 11, 2020
Your customers likely wait in your experience, too, and that may or may not be creating negative feelings about your experience. Therefore, managing customers’ perceptions about wait times in your Customer Experience is essential—and a practical way to foster customer-driven growth. Feeling uncertain makes waiting worse.
Beyond Philosophy
MAY 7, 2021
When you cannot engage expensive consultants or re-imagined experiences for your business, it is essential to determine if the decisions you want to influence can be affected by regular business expenses that you have. (Or, Manage customer wait times. Or, depending on the segment, might be back every night. The post Zero Cost!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MARCH 2, 2020
We have all been in line or on hold for customer service , waiting for a company to get back to us. We tap our toes and roll our eyes as we wait. Then, when our wait time runs long and our patience runs short we get cranky and think, this customer service crew is really inept today. Or are they?
Beyond Philosophy
NOVEMBER 11, 2014
When the Marriot Marquis in Times Square, NYC introduced a new $11m smart elevator system to deal with elevator long wait times they ended up totally confusing and frustrating people.
ShepHyken
FEBRUARY 8, 2019
In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention. Yes, your reporting can tell you that you have long wait times, high abandonment rates, or low CSAT scores. Of course, this is with good reason. However, it cannot always tell you why.
Beyond Philosophy
NOVEMBER 6, 2017
The first is unacceptable wait times. Now, whether that means being on hold on the phone for more than a couple of minutes, waiting several hours or even days for a response to their email, or simply never receiving that call back they were promised when they logged a query on your website, excessive wait times are a serious no-no.
Interaction Metrics
JANUARY 7, 2025
Customer Journey Mapping Consultants Drive Impact Partnering with customer journey mapping consultants ensures that companies follow a proven process, prioritize research, and align insights with company-wide goals. Key Pain Points Uncovered: Long Wait Times: Customers were frustrated by delays during peak hours.
Expert insights. Personalized for you.
403 
Let's personalize your content